Good catalogue of wine available through the site. Liked being able to filter and sort very easily by appliation, critic awards such as Parker points, grape variety, price,etc. Great range of wine... See more
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It was my first time ordering from international website wine to be shipped to the US. I was pleasantly surprised with the wine list - it is so vast and diverse! I did realize that the shipping wil... See more
Company replied
Sorry that this review is in English. We have ordered some wines from Tannico. It was harder to organise the delivery as we had very limited availability to receive the order. However, Tannico custome... See more
good selection, nice customer service. BUT, the delivery is a scam. they recently switched to UPS, which, as every danish resident knows, is the worst courier in the country. they pretend you are... See more
Company details
Written by the company
Tannico nasce a fine 2012 con l'obiettivo di costruire l'enoteca dei sogni per qualsiasi appassionato di vini italiani.
Contact info
Corso Garibaldi, 86, 20121, Milano, Italy
- info@tannico.it
- tannico.it
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic selection of quality Italian…
Fantastic selection of quality Italian wines - not easy to find in UK. Great service - just be patient, it takes a few days to ship but it is worth it. Of course prices are attractive too.
October 27, 2020
Unprompted review
Reply from Tannico
Hello Christof, thank you very much for your feedback, it means a lot to us.
Awful
Awful. Have been waiting 3 weeks for delivery and contacted customer service few times. At the end I had to cancel my order. No one wants to wait 3 weeks for wine. The website said clearly the delivery date but forget it they will not deliver it on time. You are going to hear from them "sorry we are doing everything to deliver on time but sometimes there are problem bla bla bla, please wait couple more days". Go for it if you want to wait for your wine a month. I will never use them again.
October 13, 2020
Unprompted review
Reply from Tannico
Hello Dawid ,
We are truly sorry about the overall negative review on your experience with us, and that we did not meet our own standards. A group of orders, which your parcel is part of, are being delayed for reasons which do not directly depends on us, as discussed in the last days with you.
Most orders are delivered to the UK within a week. Further, shipping times are always shown in the shopping cart and in the order confirmation e-mail and we endeavour to stick to the time frame given. Again sorry for the miscommunication and the delay in your order, and please rest assured that we have already issued a full refund.
We wish you a very nice day.
Best regards,
Lavinia
Reply from Tannico
Buongiorno Matteo,
grazie per il tuo feedback.
Una splendida giornata,
Sara
Slow shipping, no tracking, no answers
I placed an order with Tannico on July 31st. Their website says orders ship within 24 hours. It's been 3 weeks and they can't explain why my order is so delayed. They aren't able to give me a shipping date or tracking information but say my order has shipped. I'm extremely tempted to dispute the charge with my credit card since I'm not getting any actual answers. I won't order from them again.
August 18, 2020
Unprompted review
Reply from Tannico
Dear Nicole,
we apologize if our service was not satisfactory, we did our best to answer to every single request from you with the information we had at hand.
In terms of shipping, the 24 hours shipping is only valid for Italy, where we are based, as stipulated in the shipping terms section on our website.
There’s a technical time where we need to complete the administration requirement necessary to get the wine in the US. For this reason being, your order was meant to be shipped by the 20th of august, as stated in the confirmation email you have received when you placed the order, in which we also advised that there might have been from 7 to 10 additional days for customs clearance, a process in which we have no power whatsoever.
If not for the refund you have rightfully requested (and that we have issued right away), you would have received a tracking code by the dates we have promised.
Again, we really regret you have a poor consideration of your experience with us, and we hope you might change your mind in the next future and give us another chance.
Great service
Everything was well packed and my order arrived within three days.
August 16, 2020
Unprompted review
Reply from Tannico
Hello Ligia,
Thank you very much for your positive feedback. We are happy to hear you are satisfied with our products and services.
We wish you a very nice day,
Lavinia
Reply from Tannico
Buongiorno,
grazie per la tua recensione.
Una splendida giornata,
Sara
Brilliant service - highly recommended
Brilliant service - highly recommended. Was able to track parcel, it was delivered really well packed and on time. Would shop with Tannico again.
July 29, 2020
Unprompted review
Bravi ed efficienti
July 28, 2020
Unprompted review
I placed an order as a Birthday gift
I placed an order as a Birthday gift. It should have been dispatched 7-10 days later. I was informed it would be delivered between 26-29 June. As it had not been received by 29th June I checked the status and it said it had been dispatched. I contacted Tannico and received an e-mail saying it had just been dispatched. No guarantee it would get there in time. UPS had the parcel and did not deliver it on the day they said they would. This was 2 days before the Birthday. Decided to contact a local winery and had a wonderful experience and a gift organised.
July 1, 2020
Unprompted review
Reply from Tannico
Hello Tracy,
Thank you for taking the time to leave us your feedback. We do our best to ship every order out within the time frame but some unforeseen problems occur sometimes.
Please accept our sincere apologies for the delay.
I wish you a very nice day,
Lavinia
Efficienti e puntuali
June 25, 2020
Unprompted review
Customer service inesistente
May 28, 2020
Unprompted review
Reply from Tannico
Buongiorno,
la ringraziamo per il tempo che ci ha dedicato per lasciarci il suo feedback. L'emergenza COVID ha messo a dura prova la nostra operatività nonché quella dei nostri corrieri e ci scusiamo per il ritardo nella consegna del suo ordine.
Speriamo di cuore che voglia darci ancora fiducia in futuro e che continui ad acquistare da noi.
Buona giornata,
Lavinia
There are much better wine houses: do NOT buy at Tannico
I ordered several boxes of wine. After one month still no messages from Tannico. So I contacted them when my order will be delivered. After that message they inform me that a part of my order is out of stock.
So it takes one month before they react and only after the cusomer complaint.
I stilangeland 31 do not have my order delivered after 1,5 month.
Bad service, bad communication
April 29, 2020
Unprompted review
Great selection of wines and fast…
Great selection of wines and fast delivery!
April 29, 2020
Unprompted review
Efficienti e puntuali anche in periodi…
Efficienti e puntuali anche in periodi così delicati.
April 20, 2020
Unprompted review
Professionali e disponibili anche in…
Professionali e disponibili anche in caso di intoppi logistici. Bravi, una certezza per noi appassionati.
April 5, 2020
Unprompted review
My experience to date with Tannico has…Excellent experience - Constructive Criticism
My experience to date with Tannico has been excellent.
However, I have just one (1) point of constructive criticism.
By pure accident, I ordered Barbera del Monferrato, 2015, Marchesi di Barolo.
It turned out to be absolutely delicious and excellent value.
I went on line to re-order 6 bottles, but couldn't find it (not with the same label.
Perhaps I am making this criticism because of my disappointment. However, it would be better if the site said "Sold Out" or "Discontinued".
Kind regards,
Cormac Mc Guinness
Ireland
April 3, 2020
Unprompted review
Unlike Bernabei
Unlike Bernabei, Tannico has a helpful friendly customer service and another important difference is that they send what is advertised on their site!! No unwanted surprises!!!
March 21, 2020
Unprompted review
Reply from Tannico
Thank you very much for your review Adam and to the next order!
Best,
Claudio
Puntuali e professionali......applausi
March 19, 2020
Unprompted review
Reply from Tannico
Buongiorno Antonio,
Ti ringrazio molto della bella recensione! Fare felici i nostri clienti è sempre in cima alle nostre priorità.
Poter far conoscere la qualità del nostro servizio tramite Trustpilot per noi fa davvero la differenza.
Se credi che meritiamo già il massimo punteggio, ti saremmo molto grati se potessi considerare la possibilità di alzare a 5 il numero di stelle della tua recensione, ci farebbe enormemente piacere e sarebbe molto importante per noi.
Ti ringrazio ancora e ti auguro una splendida giornata,
Sara
Satisfied about Tannico
I ordered 2 times wine with Tannico and I’m very satisfied.
Asking questions to the Customer Service is not possible because they don’t answer the phone. But if you send them an email,they respond very fast.
February 20, 2020
Unprompted review
Reply from Tannico
Hi Dyana,
thanks for your message.
We really appreciate it!
We're sorry that you couldn't reach us by phone because the line was busy in that moment.
Have a nice day,
Sara
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