Taskrabbit Delivery (formally Dolly) Reviews 

4,669
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,538 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and movers for being exceptionally professional, helpful, and courteous, which makes interactions wonderfully pleasant and productive. Consumers note that the service is consistently fast, highly efficient, and well-organized, ensuring that everyday tasks are completed smoothly. However, some customers also noted frustrating issues regarding delivery delays, scheduling difficulties, and unexpected timing changes during their relocation experience. A few reviewers experienced damaged items such as torn fabric and scratched surfaces, alongside occasional communication gaps when trying to reach customer support. Some people also felt that communication regarding arrival times could be improved to avoid unnecessary confusion.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that the workers are professional, kind,... See more

Service

People report positive experiences with service, highlighting courteous staff who handle belongings with care... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the professional, quick,... See more

Product

Reviewers mention ambiguous feedback about product, noting that while some consumers received their items... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praised the helpful cooperation, professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery itself was perfect. The deliverymen were professional, quick and did not even touch a wall. The computer logistics behind the delivery were very wonky, to the point that it was anno... See more

Rated 4 out of 5 stars

Overall great experience. Went about as smooth as possible however I wish I could see the taskers ratings when they accept the job so I had an idea of who’s coming. I felt nervous not really knowing... See more

Rated 4 out of 5 stars

The movers were ni e, friendly and professional. I purchased a sofa and 3 mirrors from homegoods. I noticed the black fabric on the bottom of the sofa is ripped and the brown paper on one of the mir... See more

Rated 5 out of 5 stars

I know it sounds crazy but I used task rabbit moving three times this week … first a quick trip to pick up a treadmill at a Sporting goods store … done within 3-4 hours .. then a small move and then a... See more


Company details

  1. Delivery Service
  2. also in
  3. Courier and Delivery Service
  4. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

All reviews

(4,669)

2,509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Mover

Delivery driver was late, in a rush during the move, broke my tv stand.

October 11, 2026
Rated 1 out of 5 stars

One person showed up for a two-person…

One person showed up for a two-person job. Had to wait for 45 mins for second to show. Was also supposed to assemble the Ikea funiture, was told that they are not Task Rabbit and that that is task rabbit's job but nobody else showed up.

October 7, 2026
Rated 5 out of 5 stars

The process was seamless

The process was seamless. The delivery came at the estimated time and the person doing it moved a cabinet to the room, put on the legs and took away the box and styrofoam.

October 6, 2026
Rated 1 out of 5 stars

My one order got double booked by the…

My one order got double booked by the service.
I never got notified that this happened, not sure how they allow it to happen, so two people showed up for my order. One person delivered it but due to their cancelation policy I got charged twice.

October 3, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Thank you!

Rated 3 out of 5 stars

Great difficulty arranging where to…

Great difficulty arranging where to meet my driver. Web site rejected my attempts to designate a place. Cured by the driver’s enterprise. With a different driver, I might have had trouble.

October 5, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi
Richard,

We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 1 out of 5 stars

They were terrible

Had no idea how to carry a simple box. Knocked it picture onto the floor. Never again!!!

October 9, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi Anne,

We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 4 out of 5 stars

Hard worker

Hard worker. However, brought his young child to the work site and the child was throwing our stuff around. He also could have gotten hurt in this area as we were carrying heavy items

October 5, 2026

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