Taskrabbit Delivery (formally Dolly) Reviews 

4,392
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,641 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and helpers for being extremely polite, highly efficient, and handling heavy items with great care during the moving process. Many consumers note that team members arrive promptly on time and complete assigned tasks smoothly, making the entire procedure wonderfully pleasant and reliable. However, some customers also noted frustrating challenges regarding last-minute scheduling changes and significant difficulties reaching customer support when unexpected issues arose. Other reviewers mentioned that delivery drivers occasionally arrived quite late, failed to provide proper notifications, or left packages unattended outside without ringing doorbells.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are often prompt, polite, and very careful... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported significant delays,... See more

Product

Consumers find product experiences to be mixed, reporting both helpful handling and significant issues. While... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers note that it is difficult to reach support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... See more

Rated 4 out of 5 stars

My helpers were 10 out of 10, however planning, scheduling and customer service that went with that was lackluster. Initial Customer service was responsive but the minute it was looking difficult t... See more

Rated 3 out of 5 stars

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the T... See more

Company replied

Rated 5 out of 5 stars

Omari was absolutely fantastic during the whole process. Communication was great, both over text and in person. He is polite and considerate plus he knows what he’s doing and gets straight to work get... See more


Company details

  1. #13 of 14 best companies in Delivery Service
  2. #4 of 5 best companies in Courier and Delivery Service
  3. #18 of 23 best companies in Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,392)

2,485 reviews in the last 12 months

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Rated 2 out of 5 stars

The older gentleman Rick acted as if he…

The older gentleman Rick acted as if he didn't want to be moving furniture and just had an attitude the entire day. He also, scratched some of my furniture and had poor equipment that broke along the process. He didn't even care to wrap the furniture with blankets or plastic. The younger gentleman (Tayvon) on the other hand was amazing. He had a positive attitude the entire time and made the move easier. He was polite and very respectful.

August 30, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi there! We'd like to hear more so we can look into this for you. To email our team visit help.tr.co (http://help.tr.co) and click the "Contact Us" button.

Rated 1 out of 5 stars

Poor delivery service

2 men delivering closet pieces. Delivery was brought to the front door and not carried inside the house. There were many boxes of all shapes, sizes, and weight. My husband and I were left carrying them upstairs.

August 30, 2026
Rated 1 out of 5 stars

I’ve been trying to contact support and…

I’ve been trying to contact support and haven’t heard anything back.

I never used the taskrabbit helper. It was unnecessary when I arrived as the item was small enough to fit and the helper arrived after I left. It would have been good if I could have been in communication with him.

I’m trying to get a partial refund.

August 27, 2026
Rated 1 out of 5 stars

Would not use Jhon M again.

Jhon M and helper gouged the leg on my desk, broke the hose connection for my portable AC, wanted to charge me an additional $66 to move my bed which was already included in the task list. Careless and unprofessional.

August 26, 2026

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