tax2u.co.uk Reviews 

8,971
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professional staff who guide them patiently through complicated self-assessment tasks and explain everything in great detail. Consumers love how easy and straightforward the entire procedure is, noting that prompt responses make the whole tax process completely stress-free and manageable. People looking for reliable tax help often recommend the services because they take all the pressure away from beginners. Some reviewers were not happy with unexpected delays in processing their documents and receiving their UTR numbers. A few consumers also mentioned frustrating experiences with unwanted subscription fees and persistent messages regarding services they never requested.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional handling of tax matters and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and professional... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the overall process is easy and... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and helpful support... See more

Response time

Customers had positive experiences with response time, highlighting swift email replies and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do a... See more

Rated 5 out of 5 stars

Your responses are prompt But I think I will need to talk to one of your team members responsible for my UTR application because I really need some bits of clarification it’s very important my num... See more

Rated 5 out of 5 stars

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application. There was a error in my email address and this took a long time to identify with HMRC, but once t... See more

Rated 5 out of 5 stars

I appreciate staff professionalism. Very patient with people like myself, who is new to self-employed and self assessment, which I found to be "SKULL CRACKING". They made my tax matters manageable.... See more


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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Replied to 41% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(8,971)

237 reviews in the last 12 months

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Rated 5 out of 5 stars

I appreciate staff professionalism

I appreciate staff professionalism. Very patient with people like myself, who is new to self-employed and self assessment, which I found to be "SKULL CRACKING". They made my tax matters manageable.
I can't thank them enough. Keep up the good work.

January 23, 2026
Rated 5 out of 5 stars

A very professional team

I have been with tax2u for a couple of years now they are very a professional company always there if you need them the dashboard is very easy to navigate through I have never had any problems if I have they are straight there to sort it out I would highly recommend tax2u to anyone thank you

January 23, 2026
Rated 1 out of 5 stars

This company is a scam!!!

This company is a scam!!!
Be very careful and think better before trusting them!
People are not aware what they do with the money they take for them from HMRC.
I found this company on Google while I was trying to obtain my UTR. After this service, they insisted with messages asking to make them my agent.
I accepted them as my agent for self-assessment, and they took from HMRC a tax refund for PAYE that HMRC owned me, without asking me, and of course without my permission. The sum was £84.44, and they sent me a message to inform that they had taken my money and they would send me £36.44, and the rest of the money is the fee for a service I never asked for. This is text: 'our fee is £40 (+vat) or 40% of the rebate (+vat), whatever fee is higher. If your tax return is any less than £40+vat Tax2u Ltd will keep the rebate as the chargeable fee'. A fee for a service I never asked for!!!
Imagine how much they would have stolen if my tax return would have been £800, instead of £80! I asked my money back and they refused to give it, unless they keep the fee they want.
This is fraud and I am sure most of the people are not aware that they would be in a worse situation if they trusted them!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Although the HMRC details seem to be…

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application.
There was a error in my email address and this took a long time to identify with HMRC, but once this was cleared the process was quick.
Eduard gave us written advice as well as a phone call, it was very reassuring - Thank you

January 21, 2026
Rated 5 out of 5 stars

Firstly I didn’t know anything about…

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do anything about taxes because I was not working I didn’t have a salary. You were so patient to keep sending me emails to explain that I still have to send my income tax ,you explained that any income I receive doesn’t have to be a salary. You are a good accountant who cares as well. Thank you Carmen.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Tax return processing

To Antonella and the entire Tax2 team, I would like to say a big thank you!
All financial matters are handled very quickly. Communication is very pleasant, and everything that is unclear is explained thoroughly and in detail. I highly recommend this company. Thank you!

January 13, 2026
Rated 5 out of 5 stars

I has been my pleasure to collaborate…

I has been my pleasure to collaborate with Tax2u also this year. Their timely, clear and accurate responses contributed a lot to my overall great experience and I felt again I was in the safe hands.
Thank you once again and keep up the great work!

January 12, 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The UTR online application process was quick, simple, and stress-free. Everything was explained clearly, and the team was very professional and helpful throughout. Highly recommend their service to anyone needing a UTR number.

January 9, 2026

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