TaxAudit Reviews 1,875

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, responsiveness, and professional demeanor, highlighting their ability to make complex processes understandable and stress-free. Many appreciate the exceptional customer service, noting prompt replies and clear communication that kept them informed throughout their interactions. The overall service is consistently described as excellent, with many feeling well-supported and confident in the company's expertise. However, some people were dissatisfied with the communication, feeling like just a number and not receiving clear information after an initial promising call. A few reviewers also mentioned issues with representatives not speaking English clearly and one customer expressed deep disappointment regarding a communication issue, citing a lack of sensitivity.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting exceptional communication and... See more

Service

Consumers find service to be positive, with many expressing gratitude and appreciation for the support... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought being audited by the Dept of Revenue would be a horrible experience, but working with the TaxAudit team was actually enjoyable. My TaxAudit rep was incredibly knowledgeable, responsive, pat... See more

Company replied

Rated 5 out of 5 stars

Tisa was awesome! Communication was exceptional and in modern times, that seems like a commodity that most companies don’t care about anymore. She was clear, so very helpful and she was correct about... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. #7 of 10 best companies in Tax Consultant
  2. #8 of 13 best companies in Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process. Efforts were mapped out clearly and ended with good results.

December 3, 2025
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Reply from TaxAudit

Thank you so much, Nick! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Kept constant communication and gave…

Kept constant communication and gave periodic updates. No question was a dumb question. Made me feel comfortable and assured me throughout the whole process. First time really doing a large tax return. I'm so glad I purchased the extra security. Thank you!

November 24, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Don! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Dominic was great and answering all my…

Dominic was great and answering all my questions and letting me know what I needed to send him he reviewed it and got back to me in a timely response.

November 12, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Joseph! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Without the diligent efforts

Without the diligent efforts, not only would we have lost our refund, we would have ended up paying taxes we didn't owe!

November 20, 2025
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Reply from TaxAudit

This is amazing to hear, J! Thank you so much for taking the time to share feedback about your experience!
- TaxAudit Team

Rated 5 out of 5 stars

Really helpful and understanding!

The person who was in charge of my case was very well spoken and understood exactly what needed to be communicated to best assist me with my case. I also appreciated the timely and consistent check in messages regarding my case. Overall, it was a very reassuring experience and I believe my case was handled professionally.

November 18, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Miguel! We are so pleased we were able to help with your case!
- TaxAudit Team

Rated 5 out of 5 stars

The time that was spent to explain…

The time that was spent to explain everything to me so I can understand it

November 6, 2025
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Reply from TaxAudit

Thank you so much, Celia! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great experience

Great experience. Our person was very helpful, answered all of our questions, was professional and made the audit experience fast and easy. Thank you Lisa!

November 10, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Margaret! We appreciate you being a member with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent

Excellent! Joji Kawahara resolved my issue with the IRS in a timely matter and favorable results. Highly recommend.

November 7, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Carlos! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

100% Worth It

The representative I worked with was extremely helpful and guided me expertly through the process. Any questions I had were answered in a way that left no room for confusion. I would 100% recommend this service, I will undoubtedly be using it again.

October 20, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Justin, this is wonderful to hear!
- TaxAudit Team

Rated 5 out of 5 stars

Very satisfied - saved thousands

Lisa and Luis, both explained the query in detail. They helped me to respond on time. With their help I saved thousands of dollars. While Lisa was away on leave, Luis quickly pulled records, analyzed transactions and explained in very detail.

October 17, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Shalav! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Hien was extremely knowledgeable

Hien was extremely knowledgeable, experienced, efficient and pleasant!

October 27, 2025
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Reply from TaxAudit

Thank you so much for the 5-star review, Steve! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Saijina is excellent at what she does.

Saijina was very helpful in helping me navigate through the IRS questions. Her knowledge on the matter was exceptional. A letter from the IRS is not something anyone looks forward to. I sent her a copy of the letter, she asked me for some information that she needed to respond to the IRS. She took care of the rest. The case was resolved, and i did not owe the IRS any money. Thank you.

October 24, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave such a kind and detailed review, Hiral. Our goal is to always make a difference in the lives of our members and we are so happy we were able to do that. Thank you for trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

I am glad I got this Service

I am glad I got this Service. The agent was very responsive and attentive to my case. Would definitely recommend this service

October 16, 2025
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Reply from TaxAudit

Thank you, Sal! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

My attorney was so helpful and pleasant…

My attorney was so helpful and pleasant to work with. I couldn’t have done this without her. She was very professional and knowledgeable. She definitely made this unpleasant process manageable and stress free. Thank you.

October 14, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Patricia! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Sherry did a great job and was very…

Sherry did a great job and was very helpful with a tough situation.

October 20, 2025
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Reply from TaxAudit

Thank you so much, David! We appreciate you taking the time to share feedback about your experience!
- TaxAudit Team

Rated 5 out of 5 stars

Quick response

Quick response. Explained in detail what needed to be done, very helpful. Gave additional advise on future filings. Well worth the money knowing you have expert advise and guidance.

October 15, 2025
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Reply from TaxAudit

Thank you for the 5-star review, Lori! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Handling Audit by the IRS with peace of mind!

My agent is very pleasant and professional. He has a good listing ear and very patient in explaining the rules and guiding me to navigate through my audit. I don’t wish every person to have my experience, however, if one does get audited by the IRS, my agent and his company is the one to go to!

October 17, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave such a detailed review, Wei! We are so happy we were able to help and appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Great Communication

Great Communication; Very helpful and patient.

October 15, 2025
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Reply from TaxAudit

Thank you, Matthew! We appreciate you taking the time to leave a review!
- TaxAudit Team

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