TaxAudit Reviews 1,878

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, responsiveness, and professional demeanor, highlighting their ability to make complex processes understandable and stress-free. Many appreciate the exceptional customer service, noting prompt replies and clear communication that kept them informed throughout their interactions. The overall service is consistently described as excellent, with many feeling well-supported and confident in the company's expertise. However, some people were dissatisfied with the communication, feeling like just a number and not receiving clear information after an initial promising call. A few reviewers also mentioned issues with representatives not speaking English clearly and one customer expressed deep disappointment regarding a communication issue, citing a lack of sensitivity.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting exceptional communication and... See more

Service

Consumers find service to be positive, with many expressing gratitude and appreciation for the support... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought being audited by the Dept of Revenue would be a horrible experience, but working with the TaxAudit team was actually enjoyable. My TaxAudit rep was incredibly knowledgeable, responsive, pat... See more

Company replied

Rated 5 out of 5 stars

Tisa was awesome! Communication was exceptional and in modern times, that seems like a commodity that most companies don’t care about anymore. She was clear, so very helpful and she was correct about... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. #7 of 10 best companies in Tax Consultant
  2. #8 of 13 best companies in Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick response

Quick response. Explained in detail what needed to be done, very helpful. Gave additional advise on future filings. Well worth the money knowing you have expert advise and guidance.

October 15, 2025
TaxAudit logo

Reply from TaxAudit

Thank you for the 5-star review, Lori! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Handling Audit by the IRS with peace of mind!

My agent is very pleasant and professional. He has a good listing ear and very patient in explaining the rules and guiding me to navigate through my audit. I don’t wish every person to have my experience, however, if one does get audited by the IRS, my agent and his company is the one to go to!

October 17, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave such a detailed review, Wei! We are so happy we were able to help and appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Great Communication

Great Communication; Very helpful and patient.

October 15, 2025
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Reply from TaxAudit

Thank you, Matthew! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Consistent follow through and communication

We had a great and professional experience using the tax audit team. Everyone we encountered was very personable and knowledgeable.
They helped us rectify our concern timely and help us understand any action items needed and consistently provided follow through on all items needed with all parties.

October 14, 2025
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Reply from TaxAudit

Thank you so much for the kind and detailed review, Heather! We are so happy we were able to help and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great communication

Great communication, great work, really appreciate it!

October 13, 2025
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Reply from TaxAudit

Thank you so much, Austin! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Communication and follow up

Communication and follow up. Very good at staying on top of the issue and providing updates.

October 3, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Christopher! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Yasmin was so wonderful with every part…

Yasmin was so wonderful with every part of this process. She always answers back so promptly and was very clear with the process and what I needed to do on my end.

October 8, 2025
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Reply from TaxAudit

Thank you so much for the kind review, Brandi! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Great Service

I submitted info on my State IT notice on the Tax Audit site and was promptly contacted the next today. It took me a day to submit all required documents. Hien my case specialist took over and contacted me. We worked through the issue over the next few days. She was excellent in explaining the error in my return and what to submit to the tax dept. This is a great service and I would highly recommend it.

September 12, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Bohul! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Quick and professional

Great communication, found the problem quickly, friendly, and helpful.

October 8, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Corey! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Robin was exceptional

Robin was exceptional. Responsive, kind, and well aware of the process and approaches to take. I am grateful for her support.

October 1, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, James! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience working with my tax professional during my IRS examination. He was knowledgeable, responsive, and guided me through every step of the process with clarity and professionalism. His support gave me peace of mind during a stressful time, and I truly appreciate his expertise and dedication.

September 30, 2025
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Reply from TaxAudit

This is so wonderful to hear, Li! We are so pleased we were able to help and appreciate you taking the time to share feedback about your case!
- TaxAudit Team

Rated 5 out of 5 stars

Keith got my bill reduced by 98%!

My first phone wasn’t as well as I hoped for. Didn’t seem like he wanted to hear me. I tried explaining something and he immediately dismissed it.
But at the end of the case, whatever he did or submitted got my amount owed reduced by about 98% I think. So I only owed 2% of the original amount. Thanks.
It was nice not having to talk much. Just sent notes back and forth on the app.

October 6, 2025
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Reply from TaxAudit

Thank you so much for the feedback on your case, Ron! We appreciate you taking the time to share about your experience.
- TaxAudit Team

Rated 5 out of 5 stars

Jesse made this process so much easier…

Jesse made this process so much easier and the positive results were quick. What a stress reliever Taxaudit is with Jesse representing them!

October 2, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Carrol! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Sherry was great

Sherry was great. Her communication was awesome as well, kept us updated every step It was very easy to work with her, she explained every step and helped us get through the case. Recommended 100%

October 2, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Uriel! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent service and communication

The Tax Audit specialist, Stephanie, took over the whole process from the initial IRS letter to the final resolution which was a refund. Communication was exceptional. I will continue to use their service for years to come.

September 29, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, James! We are happy we were able to help and appreciate you being a continued member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Katie was incredibly helpful throughout…

Katie was incredibly helpful throughout the process.

September 25, 2025
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Reply from TaxAudit

We are so happy to hear you had a positive experience and appreciate your trust in us with your case.
- TaxAudit Team

Rated 5 out of 5 stars

Quick Response

Quick Response
Kat was Very Knowledgeable and straightforward on next steps and potential outcomes

September 24, 2025
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Reply from TaxAudit

This is wonderful to hear, Phil. Thank you for taking the time to share feedback about your case!
- TaxAudit Team

Rated 5 out of 5 stars

Awesome service from the start to the end

The level of detail in the inquiries and the level of great customer service are what make the response from Smitha a great experience of first-level service.

September 24, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Pleasant

Pleasant, listened understanding

September 22, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Don! We appreciate you trusting us with your case!
- TaxAudit Team

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