TaxAudit Reviews 1,875

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, responsiveness, and professional demeanor, highlighting their ability to make complex processes understandable and stress-free. Many appreciate the exceptional customer service, noting prompt replies and clear communication that kept them informed throughout their interactions. The overall service is consistently described as excellent, with many feeling well-supported and confident in the company's expertise. However, some people were dissatisfied with the communication, feeling like just a number and not receiving clear information after an initial promising call. A few reviewers also mentioned issues with representatives not speaking English clearly and one customer expressed deep disappointment regarding a communication issue, citing a lack of sensitivity.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting exceptional communication and... See more

Service

Consumers find service to be positive, with many expressing gratitude and appreciation for the support... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought being audited by the Dept of Revenue would be a horrible experience, but working with the TaxAudit team was actually enjoyable. My TaxAudit rep was incredibly knowledgeable, responsive, pat... See more

Company replied

Rated 5 out of 5 stars

Tisa was awesome! Communication was exceptional and in modern times, that seems like a commodity that most companies don’t care about anymore. She was clear, so very helpful and she was correct about... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. #7 of 10 best companies in Tax Consultant
  2. #8 of 13 best companies in Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Peter was extremely helpful and patient…

Peter was extremely helpful and patient throughout the process. He represented me in my dealings with the tax examiner and conducted himself with the utmost professionalism.

September 10, 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, Sreedhar! We are so pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Edwardo is a nice guy

Edwardo is a nice guy! As much as I don't want to be in an audit situation, he makes it as pleasant as it can be.

September 15, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Jeanna! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Keith York, EA

Keith York, EA, is an absolute powerhouse when it comes to tax representation. We had a stressful issue with the IRS, and Keith stepped in with confidence and precision. He personally contacted the IRS agent assigned to our case, and thanks to his deep understanding of the system and persuasive communication, the issue was dropped entirely.

Keith knows how to navigate the complexities of tax law and advocate effectively for his clients. We’re incredibly grateful for his support and wouldn’t hesitate to recommend him to anyone facing IRS issues.

September 9, 2025
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Reply from TaxAudit

What kind and thoughtful feedback, Andrea, thank you! We are so pleased that Keith was such a positive resource for you and are happy you reached a positive outcome on your case!
- TaxAudit Team

Rated 5 out of 5 stars

Outstanding Service Experience

The enrolled agent was extremely professional and helpful.

September 11, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Katie was my expert analyst

Katie was my expert analyst. I had an appointment with her within a few days of reaching out. She reviewed my return and sent me a list of things to upload ahead of our meeting. Our actual meeting was efficient and thorough. I felt like Katie listened to my concerns and that she was fighting on my behalf. The whole experience was surprisingly pleasurable.

September 10, 2025
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Reply from TaxAudit

This is wonderful to hear, Gordon, thank you for taking the time to share feedback about your case!
- TaxAudit Team

Rated 5 out of 5 stars

Very professional

Very professional, helpful and knowledgeable guidance.

September 2, 2025
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Reply from TaxAudit

Thank you so much, Todd, we appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Great Service

Muhammad is awesome. Great service. I will renew every year.

August 28, 2025
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Reply from TaxAudit

Thank you for the review, Charles! We are happy we were able to help and appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Iris Thomas was amazing to work with

Iris Thomas was amazing to work with! She was very methodical, collected all the necessary information & responded to the IRS query in a timely manner!

August 20, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Jaspal! We are happy we were able to assist with your case!
- TaxAudit Team

Rated 5 out of 5 stars

The best for me

The best. She is attentive and very responsive

August 26, 2025
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Reply from TaxAudit

Thank you, Jose! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Marcelina was very professional

Marcelina was very professional, helpful and communicative. 5 star. Thank you!!!

August 25, 2025
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Reply from TaxAudit

Thank you so much, Saskia! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Tax Audit/Terry Ware Review

Tax Audit represented by Terry Ware was amazing! From the moment we reached out for assistance all the way to successful resolution, we were kept informed by Mr. Ware and he made this process so easy for us. The IRS was very slow in responding but Mr. Ware stayed on top of this and pursued to a very positive outcome. Thank you for all your help!

August 25, 2025
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Reply from TaxAudit

Thank you so much for the kind and detailed review, Dawn! We are so happy we were able to help and appreciate you trusting us throughout this lengthy process!
- TaxAudit Team

Rated 5 out of 5 stars

Lynne Sequeira was super helpful

Lynne Sequeira was super helpful. I'm glad I took taxaudit protection.

August 20, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Aravinda! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

My experience with Edward was awesome

My experience with Edward was awesome. Well worth the annual service simply knowing you don't have to interact directly with the IRS.

August 1, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Chad! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Thank you tax audit …

So glad I paid extra for the tax audit protection. Darlene was great. Quick response time, answered all my questions and kept me in the loop on what was going on. Definitely grateful as my inquiry was closed out without any issues. Thank you again.

August 19, 2025
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Reply from TaxAudit

Thank you so much for the kind review, Ric! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

High quality and timely support

The steps and the documents needed were clearly communicated and the assistance in reviewing the materials to/from IRS was crucial/

August 12, 2025
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Reply from TaxAudit

Thank you for the 5-star review, Teju! We appreciate your feedback!
- TaxAudit Team

Rated 5 out of 5 stars

Angela Nguyen, a consummate tax professional

My tax professional, Angela Nguyen, was knowledgeable, explained each step of the audit process, was clear in describing what documentation was needed, and was prompt in replying to any questions I had. I was confident that my case was being handled expertly. Her audit skills are impressive, and I highly recommend her service. Her superior work proved invaluable to my favorable outcome.

August 19, 2025
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Reply from TaxAudit

Thank you so much for taking the time to provide such a detailed review, Pamela. We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

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