TaxAudit Reviews 1,877

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, responsiveness, and professional demeanor, highlighting their ability to make complex processes understandable and stress-free. Many appreciate the exceptional customer service, noting prompt replies and clear communication that kept them informed throughout their interactions. The overall service is consistently described as excellent, with many feeling well-supported and confident in the company's expertise. However, some people were dissatisfied with the communication, feeling like just a number and not receiving clear information after an initial promising call. A few reviewers also mentioned issues with representatives not speaking English clearly and one customer expressed deep disappointment regarding a communication issue, citing a lack of sensitivity.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting exceptional communication and... See more

Service

Consumers find service to be positive, with many expressing gratitude and appreciation for the support... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought being audited by the Dept of Revenue would be a horrible experience, but working with the TaxAudit team was actually enjoyable. My TaxAudit rep was incredibly knowledgeable, responsive, pat... See more

Company replied

Rated 5 out of 5 stars

Tisa was awesome! Communication was exceptional and in modern times, that seems like a commodity that most companies don’t care about anymore. She was clear, so very helpful and she was correct about... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. #7 of 10 best companies in Tax Consultant
  2. #8 of 13 best companies in Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

High quality and timely support

The steps and the documents needed were clearly communicated and the assistance in reviewing the materials to/from IRS was crucial/

August 12, 2025
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Reply from TaxAudit

Thank you for the 5-star review, Teju! We appreciate your feedback!
- TaxAudit Team

Rated 5 out of 5 stars

Angela Nguyen, a consummate tax professional

My tax professional, Angela Nguyen, was knowledgeable, explained each step of the audit process, was clear in describing what documentation was needed, and was prompt in replying to any questions I had. I was confident that my case was being handled expertly. Her audit skills are impressive, and I highly recommend her service. Her superior work proved invaluable to my favorable outcome.

August 19, 2025
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Reply from TaxAudit

Thank you so much for taking the time to provide such a detailed review, Pamela. We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent Professional Support

From start to finish they provided clear communication on expectations and strategies. Excellent professionals!

August 12, 2025
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Reply from TaxAudit

Thank you so much, Johnathan! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

The auditors are responsive

The auditors are responsive, helpful, and informative. It helped ease an extremely stressful situation.

August 8, 2025
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Reply from TaxAudit

Thank you for trusting us with your case, Julie! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

From the commencement of my assistance

From the commencement of my assistance, the support I received was truly exceptional. The communication was quite efficient, and they were able to explain everything quite well. Overall, it was a splendid experience.

August 15, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review! We are so happy we were able to assist you with your case!
- TaxAudit Team

Rated 1 out of 5 stars

Did not provide support or guidance

Very disappointed in this service. Would not recommend.

August 11, 2025
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Reply from TaxAudit

We are sorry to hear of your disappointment with the level of service you received. Our records indicate that there was a significant amount of correspondence back and forth between you and your representative. However, based on your comments, it appears that you may still have questions or need further guidance. Our records further indicate that one of our Customer Advocacy Department team members attempted to reach you by phone recently. If you are still in need of further assistance, please contact them at the number they provided. If you no longer have that information but wish to speak with someone, you can contact the case coordinator assigned to your case, and they can make sure someone from our Customer Advocacy Department contacts you again.

~TaxAudit Team

Rated 5 out of 5 stars

Darlene was excellent

Darlene was excellent. She was thorough, courteous, well informed and resolved the issue quickly.

August 6, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Karen! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Attention to Detail


James’s attention to detail and thorough understanding of the tax regulations were impressive. I particularly appreciated how he communicated the audit process clearly, making it easy for me to understand each step. His insights not only helped clarify our current standing but also provided valuable strategies for optimizing our tax approach moving forward.

August 6, 2025
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Reply from TaxAudit

Thank you for taking the time to leave such a kind and thoughtful review, Inita. We appreciate your feedback and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Appreciate the detail oriented support that was provided.

August 5, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Ben! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Yasmin was incredible and helped us not…

Yasmin was incredible and helped us not have to pay $14k in back taxes! Thank you so much!!

July 31, 2025
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Reply from TaxAudit

Thank you so much, Peter! We appreciate you trusting us with your case and are so happy we were able to help you achieve a positive outcome!
- TaxAudit Team

Rated 5 out of 5 stars

Exceptional Expertise and Professionalism

I had the pleasure of working with Antonio on a recent tax issue, and I cannot recommend him highly enough. From our first interaction, he was the consummate professional: knowledgeable, patient, and incredibly clear in his communication. He expertly navigated the complexities of the audit, providing outstanding guidance and turning a potentially stressful situation into a manageable process. His expertise is truly top-tier, and I would confidently recommend him to anyone facing a similar challenge.

July 24, 2025
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Reply from TaxAudit

Thank you for the review, Elvin! We appreciate you taking the time to share your feedback about your experience and are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

I made a mistake in filing and…

I made a mistake in filing and supposedly owe $22,000 in taxes, but Enoc was able to assist me in correcting my tax return and fixed the error. After the correction, I did not have to pay the $22,000.

July 30, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review! We appreciate you being a member and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

great service

Lance explained the process very clearly and kept me up to date. The issue was resolved smoothly. The service brought me peace of mind. Totally worth it!

July 29, 2025
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Reply from TaxAudit

Thank you so much for sharing about your experience with us, Zhanyong! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Worth signing up

Ms Norris was fantastic, professional and personable and very quick to take care of my case. She answered all of my questions and completely took away the pressure I was feeling over dealing with the state department of taxation. I will absolutely be using Audit Defense again!

July 24, 2025
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Reply from TaxAudit

Thank you for taking the time to leave such a kind and detailed review, Catherine! We are so happy we were able to help and appreciate you trusting us with your case!
- TaxAudit Team

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