TaxCalc Reviews 

321
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their helpfulness, patience, and knowledge, often resolving issues quickly and efficiently. Many people appreciate the prompt response times from the support team, with problems often solved within a day or even immediately. The service provided is frequently described as brilliant, simple, and straightforward, making tasks like self-assessment relatively easy to complete. However, some customers also noted significant waiting times to connect with support, with some experiencing delays of 27 to 45 minutes, which they found unacceptable. A few other people also felt that the user experience could be improved, mentioning issues with type size for those with poor eyesight and occasional complications that required assistance.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, politeness, and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt attention to... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the software... See more

Service

People report positive experiences with service, often praising the quality of the product and the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using TaxCalc for many years, sometimes doing as many as four tax returns for various family members each year. The user interface is a little dated and possibly confusing for new users, but... See more

Rated 4 out of 5 stars

Simple Steps makes filling in the self assessment relatively easy. Being able to make notes with each entry makes comparison year to year simpler. I had a problem with entering the very long name of... See more

Rated 4 out of 5 stars

I have used Taxcalc for at least 6 years and find it brilliant and simple and very helpful. I did have this year a lot of problems getting the software downloaded onto my laptop but the person at Tax... See more

Company replied

Rated 4 out of 5 stars

Still love the tax and accounts product after 15+ years of using. Good to see the product expansions to Groups and Charities. Our only bug bear is with the Companies House Forms module which prevents... See more


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Software Company

Written by the company

Award-winning tax and accountancy software. TaxCalc is the complete tax, accounts and practice software suite trusted by over 11,000 accountancy firms in the UK.


Contact info

4.1

Great

TrustScore 4 out of 5

321 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(321)

253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your answer should have been

Your answer should have been: One needs to register with Companies House and acquire two codes before one is allowed to submit LLP accounts.

February 3, 2026
TaxCalc logo

Reply from TaxCalc

Apologies you didn't receive the service you expected. We did send an article from our knowledge base - please contacts us again if that was in any way unclear.

Rated 5 out of 5 stars

Excellent Technical Support

More or less instant reaction to problems in your customer-facing departments, and swift answers. This was right on the deadline for self-assessment submissions, Taxcalc even providing excellent support right up to late evening on the final day!

January 31, 2026
Rated 1 out of 5 stars
TaxCalc logo

Reply from TaxCalc

Thanks for your feedback Gerard. We do require further information from HMRC to understand how to resolve this . Please contact us as soon as you receive that and we will be in a better position to advise

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