Taxfix UK (formerly TaxScouts) Reviews 

7,357
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Rapid turnaround with a clear document requirement upload process for self assessment tax returns. The messaging service allows you to ask questions direct to the accountant dealing with your return a... See more

Rated 5 out of 5 stars

Second year of tax returns and I'm very happy! My accountant Svetlana is absolutely amazing <3 She makes everything so easy and stress free, I truly enjoy my experience working with TaxScouts now n... See more

Rated 5 out of 5 stars

Submitted my tax return early this year - first time ever. Thanks to Suzanne Booty who has made my previous tax returns significantly easier, this has encouraged me to get started early this year.... See more

Rated 5 out of 5 stars

It’s always easy to use Taxfix; they’ve promptly answered any questions I’ve had with clear explanations, and their online portal is clear and very user friendly. Doing my tax return almost becomes fu... See more

Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


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4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(7,357)

1,015 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible. Been a customer for more than two years and then keep putting the prices up even when companies only have one or two transactions and are still in product development stage and then they don’t send reminders or are proactive with filing. Ok top of that the website is poor and doesn’t work right now to log in.

June 10, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi there,

Thank you for taking the time to share your feedback, especially as a long-standing customer. We are truly sorry to hear about the frustrating experience you've had with our service.

We understand your concerns regarding our pricing and the level of proactive communication you expected. We also sincerely apologise for the technical difficulties you’ve encountered with our website, as we know how crucial it is to have reliable access. This is certainly not the standard of service we aim to provide.

We want to look into this and assist you further. If you haven't done so already, please contact us at support@taxfix.com with your registered email address so our team can investigate your account and the website issues you’ve described.

We truly value your loyalty over the years, and your feedback is vital for us to improve.

Best regards,

The Taxfix Team

Rated 5 out of 5 stars

Excellent Service from Taxfix

Taxfix previously TaxScouts provide an excellent service, the Website is user friendly, with simple instructions which guide you through the process.
I have been using them for several years and highly recommend their services.

June 9, 2026
Rated 5 out of 5 stars

Excellent Service.

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand to answer any queries.
Very efficient way to sort your tax affairs out. Many thanks.

June 1, 2026
Rated 5 out of 5 stars

Great online communication system.

You cannot go it alone with tax being as complicated as it is and should saves you money. Online system works well and email chasers speed things up.
Over time have my history so useful if the tax man wants something more.

June 8, 2026
Rated 5 out of 5 stars

Thank you!

Karen was great - great communication and quick turnaround on my end-of-year accounts. Would highly recommend!

June 8, 2026

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