Taxfix UK (formerly TaxScouts) Reviews 

7,362
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,063 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the digital platform is exceptionally user-friendly and intuitive, making the entire tax submission process remarkably smooth, fast, and straightforward. Consumers frequently praise the dedicated accountants for their deep professionalism, thorough guidance, and exceptionally quick turnaround times when answering personal questions. However, some customers also noted frustrating service delays, mentioning slow responses and poor communication from their assigned accountants during filings. A few reviewers were also dissatisfied with the lack of detailed assistance regarding expense breakdowns, feeling that certain requests resulted in unexpected extra charges.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting an efficient, professional, and prompt tax... See more

Staff

Clients share positive opinions on staff, noting that the support team and dedicated accountants are... See more

User experience

People report positive experiences with user experience, highlighting how the platform simplifies what could... See more

Response time

Consumers find response time to be exceptionally positive, consistently highlighting quick and thorough... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being very quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(7,362)

1,020 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you!

Karen was great - great communication and quick turnaround on my end-of-year accounts. Would highly recommend!

June 8, 2026
Rated 5 out of 5 stars

Thorough-impressed as a long-standing member

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities.
I’ve been lucky enough to be represented by the same accountant the whole time, Lilian, who is incredibly knowledgeable, thorough and clear with her comms and filings. Highly recommend

June 4, 2026
Rated 5 out of 5 stars

Excellent service year on year

Used for a number of years now, always a fast turnaround and a very straightforward website to upload documents.

Allocates me the same accountant each year which means I am confident things are correct and consistent.

I would also say the price is great vale based on other accountants that I've seen first hand change substantially more for an inferior service.

June 3, 2026
Rated 1 out of 5 stars

Compelled to subscribe

I don't like being forced to do things against my will. I used Tax Scouts last year, and returned this year -without being forced. Now you automatically subscribe people without any way of paying for a single year, you can only accept the subscription, then come back to cancel it. Now you make me want to go elsewhere! A good business wouldn't need to force people to sign-up to an ongoing yearly subscription.

June 1, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Andrew,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience with our new subscription model.

We appreciate your loyalty as a returning customer, and we sincerely apologise that our process has left you feeling forced to subscribe. This is certainly not the seamless experience we want for our users. We understand your perspective, and we regret that this change has negatively impacted your trust in our service.

Our goal is always to make tax filing as simple as possible and there is an option to toggle on screen, allowing you to purchase the service on a one off basis or a subscription basis. We're sorry if this wasn’t clear during the process. Your feedback is incredibly valuable as it helps us to review and improve our processes for all our customers.

If you require any assistance with your account or would like to discuss this further, please contact us at support@taxfix.com with your registered email so our team can help you directly.

Best regards,

Taxfix

Rated 4 out of 5 stars

Once logged in

Once logged in, I was allocated a tax advisor. I had to upload certain documents.
Initially my tax calculation was incorrect an I pointed out how and why this was the case. It was soon corrected. You cannot speak to the advisor on the phone it's all done on line.

May 25, 2026
Rated 4 out of 5 stars

Would recommend

My experience was good. My accountant dealt with some (from my viewpoint) complicated details and, apart from on one occasion, replied within the 48-hour timeframe (taking into account weekends & public holidays). I feel further clarity is needed for new service users of what to do to start the ball rolling - and which documents to upload when & where.

June 1, 2026
Rated 5 out of 5 stars

This is my second year using Taxfix and…

This is my second year using Taxfix and I am still pleased with the service including my own dedicated accountant Hannah Paterson. The deadline for filing my accounts had been very tight but Hannah was really good in ensuring accounts were filled before the deadline. Hannah maintained contact with me during the whole process and was very professional.

May 31, 2026
Rated 5 out of 5 stars

Prompt, professional and easy to deal with

I used Taxfix to submit my UK tax return and had a very positive experience. My accountant, Svetlana, was prompt, professional and easy to communicate with throughout the process. She prepared the return clearly, uploaded the paperwork for review, and explained the outcome in a straightforward way. The service was efficient and gave me confidence that the return had been handled properly. I would be happy to use Taxfix again.

May 23, 2026
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