TaxSlayer Reviews 

31,405
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,410 reviews, reviewers had a great experience with this company. Customers consistently find the online software extremely easy to use, highly intuitive, and very simple to navigate when filing their taxes. Many users truly appreciate that preliminary information and historical data carry over seamlessly from previous years, making the whole filing process efficient. Some reviewers were not happy with the pricing, mentioning that total costs for federal and state filing felt significantly higher than initially expected. Some people also felt that certain sections of the program were somewhat confusing, not entirely intuitive, and quite difficult to navigate for specific areas.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, describing the website and app as very easy to use... See more

Price

Reviewers mention ambiguous feedback about price, with opinions heavily divided on the overall cost. While... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions regarding their overall experience. While... See more

Website

Customers consistently note ambiguous experiences with website features and navigation. While some consumers... See more

Product

People report ambiguous experiences with product features and filing options. Consumers express frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

I have been using Taxslayer for twenty years. It's always been easy and user friendly. In recent years though, I have become concerned with the cost. It's much too high - this year it cost me over $1... See more


Company details

  1. #11 of 16 best companies in Tax Preparation Software
  2. #168 of 195 best companies in Financial Consultant

About TaxSlayer

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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4.2

Great

TrustScore 4 out of 5

31K reviews

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4.2

All reviews

(31,405)

1,410 reviews in the last 12 months

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Rated 5 out of 5 stars

I was having trouble with correcting my…

I was having trouble with correcting my address. Also my phone number on my file and Mitchell stepped up and did his part spoke with a representative prior to Mitchell. He did not show any interest. Thank you so much for having someone like Mitchell a part of your team.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Well I used this service last year for free ... came back this year and it starts off saying it can be free ... then forces promp after promp asking if u want this service or that along the way so they can try to get more and more for literally nothing... cost me 90 dollars for something that was FREE last year ... why is there a cost now ... and that's the lowest cost I could possibly pay to have this garbage done ... if I had accepted all the nonsense promps along the way im sure it would have cost me hundreds more ... I accidentally clicked yes on one of them and it was an additional 40 dollars FOR NOTHING... Why would I pay that? Absolute stupidity and if this is how it is going forward I will be going elsewhere

April 15, 2026
Rated 1 out of 5 stars

Thanks so much for lobbying to get the…

Thanks so much for lobbying to get the free Direct File cancelled and for forcing Americans to pay you instead. Your software is fine, but your practices and honesty with your customers is criminal and insulting. You all are a drain on the economy of America and are making life harder for anyone simply trying to follow the law.

April 8, 2026
Rated 4 out of 5 stars

Tax Done Easily

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed to enter new values. All that was maybe missing is suggestions for anything I may have missed - though probably not needed in my case.

April 7, 2026
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Reply from TaxSlayer

Thank you for the wonderful review. We're glad we were able to help you slay your taxes this year!

Rated 2 out of 5 stars

A little frustrating

A little frustrating. No real help, even though I paid extra for help. Not sure I understood all. Not sure why I had to pay state tax. The final amount said - $$ amount. I have not had to pay state tax in past years.
not sure if all correct forms were sent with state file.
How can I find out if correct forms were sent?

April 12, 2026
Rated 5 out of 5 stars

Thanks for the good price

Thanks for doing my taxes for a good price. You had everything I needed. You even had one state form that your biggest competitor did not have--Nice job. See you next year

April 21, 2026
Rated 4 out of 5 stars

Fairly good for the most part

I found for the most part the software was easy to use. Getting around for specific areas of my taxes was a bit hard at times. I find the pricing a bit high, almost $90 for federal and state which is the most I have ever spent. Most tax services have really raised prices.

April 20, 2026

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