TaxSlayer Reviews 

31,401
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,409 reviews, reviewers had a great experience with this company. Many people find the service easy to use, intuitive, and efficient for filing taxes, often preferring it over other software options. Customers appreciate the convenience, with features like data carry-over and historical information storage making the process smoother for repeat users. For many, the pricing is considered reasonable or a good value, especially for those with simpler tax situations or multiple income sources. However, some customers also noted concerns regarding pricing and clarity. Some people felt the pricing was misleading or unexpectedly high, with instances of costs changing or not matching initial expectations. Additionally, a few reviewers found certain sections of the program confusing or not entirely clear, making navigation difficult in specific areas.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the website and app very user-friendly, easy... See more

Price

People report ambiguous experiences with price, with some finding it reasonable and even cost-effective,... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing satisfaction with the great and... See more

Website

Customers consistently note ambiguous experiences with website functionality and ease of use. While some... See more

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction and ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

This is the 4th year I am using TaxSlayer. I like the convenience of it, but they are by no means perfect. One example, when preloading my 1099-R's they had 2 of them reported as Railroad 1099-R's alt... See more

Company replied


Company details

  1. #10 of 17 best companies in Tax Preparation Software
  2. #170 of 199 best companies in Financial Consultant

About TaxSlayer

Written by the company

100% accurate. Maximum refund guaranteed.

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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We guarantee you will receive the maximum refund you are entitled or we will refund you the applicable TaxSlayer purchase price paid.

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4.2

Great

TrustScore 4 out of 5

31K reviews

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4.2

All reviews

(31,401)

1,410 reviews in the last 12 months

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Rated 5 out of 5 stars

Piece of cake

It was so easy but I did however get confused about this insurance form stuff we have to have now. Once I got it to walk me thru t was a piece of cake

April 16, 2026
Rated 5 out of 5 stars

easy

First, it was stress-free. You guys made it easy and simple to do it yourself with the necessary documents. I will do TaxSlayer
next year. Thanks for your professionalism.

April 13, 2026
Rated 2 out of 5 stars

For expats like me

1.For expats like me, w permanent residence abroad, this app was ANNOYING! I suggest it be revised in EVERY place that asks for an address and a phone number (which I no longer have in the U.S.)
2. Also, it did not even allow me to select the "start FREE" product and insisted on "Classic".
3.Even though their customer service was quick to respond, they clearly ignored the fact that they advertise a promo code, which I qualified for,and was told twice, I didn't!

April 3, 2026
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Reply from TaxSlayer

Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future.

Rated 3 out of 5 stars

Text layer was OK if you experienced…

Text layer was OK if you experienced problems I need help you don’t have the access to help but ask questions unless you upgrade and pay your higher fee if you have any problems using their system, it should be free for them to give you an explanation of what’s wrong and how to fix it

April 13, 2026
Rated 1 out of 5 stars

Really expensive for nothing special

Really expensive for nothing special. Paying to do your taxes to pay more taxes is a cruel joke.

April 19, 2026
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Reply from TaxSlayer

We are sorry our product did not meet your expectations this year. We aim to be the best value and service in the online tax preparation industry. We look forward to serving you better in the future.

Rated 5 out of 5 stars

Ease of use and reliability.

Ease of access. Ease of use. Thoroughness. Constant communication with the site user. I’ve used TaxSlayer for the past few years and have been very impressed with the quality and ease of use and reliability.

April 13, 2026
Rated 5 out of 5 stars

Free file for federal AND Maryland…

Free file for federal AND Maryland state. Most other companies that I researched did not have free state returns for MD, even when planning to use free file. The process to create an account and file from start to finish was extremely quick. I waited until April 15th at 9pm to file (yikes!), and I finished filing in about 15 minute from the time I created my account. My federal and state return was accepted the same night. Also, there was no sneaky up charges or confusing pop-ups, which really helped.

April 15, 2026
Rated 5 out of 5 stars

I could not for the life of me figure…

I could not for the life of me figure out why my return kept getting rejected. My quesrion to the group was either too general or too specific. I dont know which. What I do know is that it was time for some professional help so I paid a little extra and we found what the Federal rejection code meant and went exactly where the info was entered incorrectly. My spouse had entered the wrong information for his own birthday. Who knows if it was intentional or not, but we found it and fixed it quickly. The returns were approved in minutes. Better to have the help and not need it, well; you know the rest!

March 22, 2026
Rated 5 out of 5 stars

Learned my lesson

I had a terrible experience with a big name tax place last year, plus they charged me $400. Yours was much cheaper and pretty much the same results. I also like that you are IRS certified. I'll be back next year.

April 14, 2026
Rated 3 out of 5 stars

I have always used TurboTax in the past…

I have always used TurboTax in the past and have enjoyed discounts from my credit union or Fidelity Investments for doing so. Without any discounts to use TaxSlayer, I ended up paying more to prepare and file my taxes than I have in the past. Also, there is no "built in" tool (like "It's Deductible") for assigning values to non-cash charitable donations. You have to toggle between TaxSlayer and a third party program in order to come up with values that you can enter into TaxSlayer.

April 14, 2026

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