TaxSlayer Reviews 

31,401
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,409 reviews, reviewers had a great experience with this company. Many people find the service easy to use, intuitive, and efficient for filing taxes, often preferring it over other software options. Customers appreciate the convenience, with features like data carry-over and historical information storage making the process smoother for repeat users. For many, the pricing is considered reasonable or a good value, especially for those with simpler tax situations or multiple income sources. However, some customers also noted concerns regarding pricing and clarity. Some people felt the pricing was misleading or unexpectedly high, with instances of costs changing or not matching initial expectations. Additionally, a few reviewers found certain sections of the program confusing or not entirely clear, making navigation difficult in specific areas.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the website and app very user-friendly, easy... See more

Price

People report ambiguous experiences with price, with some finding it reasonable and even cost-effective,... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing satisfaction with the great and... See more

Website

Customers consistently note ambiguous experiences with website functionality and ease of use. While some... See more

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction and ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

This is the 4th year I am using TaxSlayer. I like the convenience of it, but they are by no means perfect. One example, when preloading my 1099-R's they had 2 of them reported as Railroad 1099-R's alt... See more

Company replied


Company details

  1. #10 of 17 best companies in Tax Preparation Software
  2. #168 of 197 best companies in Financial Consultant

About TaxSlayer

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100% accurate. Maximum refund guaranteed.

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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We guarantee you will receive the maximum refund you are entitled or we will refund you the applicable TaxSlayer purchase price paid.

Contact info

4.2

Great

TrustScore 4 out of 5

31K reviews

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4.2

All reviews

(31,401)

1,410 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s an event I hate to do every year

It’s an event I hate to do every year. I am a hack. The federal government is the supposed expert. All my money comes from taxes and they still can’t figure out how much to keep 🙃. Restaurants bring me my change other people send me a bill, the IRS takes and waits for me to ask for my change. Glad I have Tax Slayer helping me settle my bill with the experts 😄!

April 15, 2026
Rated 5 out of 5 stars

Well designed program

Very well designed app and program. User friendly and easy to navigate with imbedded instructions and advice. I have tried TurboTax and TaxAct in the past but TaxSlayer is better in my opinion.
Will definitely use TaxSlayer again next year.

April 15, 2026
Rated 2 out of 5 stars

Bait and Switch

My final outcome via TaxSlayer was zero owed and zero returned. The first figure was an invoice for $43.99, with the federal filing advertised as "free". I wanted to check on something, so decided not to file that first day. Upon going back on the 15th, my bill was now $98.56!! They told me it was because I was over 65 and several other "reasons". All this for nothing back to me??? It certainly feels like a bait-and-switch to me! False advertising, at least! I will NEVER use TaxSlayer again and I do not recommend them!

April 15, 2026
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Reply from TaxSlayer

We are sorry our product did not meet your expectations this year. We aim to be the best value and service in the online tax preparation industry. Thank you for bringing this concern to our attention.

Rated 2 out of 5 stars

My state return was rejected and what…

My state return was rejected and what they said was wrong with it was not the case. I have sent it 3 times and keeps getting rejected for the same reason.

April 16, 2026
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Reply from TaxSlayer

Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future. For questions concerning your account, please call our customer support team at 706-922-6741 or send an email to support@taxslayer.com.

Rated 4 out of 5 stars

Great support during filing but challenges at e-file

Great support by email during the filing process. However, when arriving to e-files, I hit a wall.! There was request to multiple verifications through emails, IRS web site and verification App, and could not receive the codes by email, so I got panic! the technical support on the phone was helpful to finish the e-filing. I recommend simplifying the e-filing by few steps verifications to avoid stress and check servers for promptly receiving of verification codes. In all, good experience. Will use it again.

April 15, 2026
Rated 5 out of 5 stars

I love the ease of using Taxslayer…

I love the ease of using Taxslayer because all of our historical data is stored and Taxslayer doublechecks when things have changed. The help search is easy to use. Thank you for providing an excellent service and making tax time easier.

April 9, 2026
Rated 3 out of 5 stars

I did everything asked to correct my…

I did everything asked to correct my state tax return, but still blocked at 11:00 pm on 4/15/2026 from filing my state return online. I made it to the main post office by 11:45 pm to deposit it. I am still waiting to hear if I filed on time or not.

April 15, 2026
Rated 5 out of 5 stars

Easy process

I was fortunate to have a volunteer from AARP directed me towards TaxSlayer. I’m very satisfied with the process.

April 14, 2026
Rated 3 out of 5 stars

Waaaayyy Too Expensive

This system is very easy to use and it is very helpful and I have been using for over 20 years. The prices have gotten too high and I will not be using the system next year because of the Price level compared to other electronic applications.

April 14, 2026

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