TaxSlayer Reviews 

31,401
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,410 reviews, reviewers had a great experience with this company. Many customers find the platform very easy to use, intuitive, and efficient for filing their taxes. People appreciate the convenience of having preliminary information carried over from previous years, simplifying the process. The service is often praised for making tax preparation simple, even for those with more complex income situations. However, some people were dissatisfied with the pricing, feeling it was misleading or too high, especially when unexpected costs appeared for certain forms or services. A few other people also felt that certain sections of the program were not clear, or they encountered difficulties with the e-filing process and printing PDFs.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the website and app very user-friendly, easy... See more

Price

People report ambiguous experiences with price, with some finding it reasonable and even cost-effective,... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing satisfaction with the great and... See more

Website

Customers consistently note ambiguous experiences with website functionality and ease of use. While some... See more

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction and ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

This is the 4th year I am using TaxSlayer. I like the convenience of it, but they are by no means perfect. One example, when preloading my 1099-R's they had 2 of them reported as Railroad 1099-R's alt... See more

Company replied


Company details

  1. #10 of 17 best companies in Tax Preparation Software
  2. #170 of 201 best companies in Financial Consultant

About TaxSlayer

Written by the company

100% accurate. Maximum refund guaranteed.

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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Simple. 100% Accurate. Maximum Refund Guaranteed.

Simple. 100% Accurate. Maximum Refund Guaranteed.
We guarantee you will receive the maximum refund you are entitled or we will refund you the applicable TaxSlayer purchase price paid.

Contact info

4.2

Great

TrustScore 4 out of 5

31K reviews

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4.2

All reviews

(31,401)

1,409 reviews in the last 12 months

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Rated 1 out of 5 stars

Charges 100$ for one 1099-NEC “complicated”

How is one 1099-NEC a complicated tax return that required a 100$ that was not told to me before starting the form acceptable? And on top of that, I was told I would be getting an amount in return but after having a friend look over it, it neglected to show I was schedule A or C through its program and I had to go back and fill out the form again just to find out I would owe… a 100$ fee just for me to correct its mistakes is disappointing.

April 13, 2026
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Reply from TaxSlayer

We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.

Rated 4 out of 5 stars

It was pretty easy to move thru the…

It was pretty easy to move thru the steps. I think the charge was a bit more than necessary. I am a 69 yr old Senior whom had to take 401k retired savings....so paying $44.+ to use the app was a bit unfortunate.

April 14, 2026
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Reply from TaxSlayer

Thank you for the review. We're glad we were able to help you slay your taxes this year!

Rated 5 out of 5 stars

Helpful Web site

My first time filing (I am 17 yr.old) taxes. Easy to follow.

April 13, 2026
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Reply from TaxSlayer

Thanks for choosing TaxSlayer to file for the first time! 😊

Rated 1 out of 5 stars

So I paid for self employed service…

So I paid for self employed service that I didn't need. At the end of the web program at efile you're presented with total fees you can't remove. I guess it's imported from prior year. I didn't want to start over so I payed the extra $150. Found afterward it's non refundable. Haaaa, I'm dumb thanks

April 14, 2026
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Reply from TaxSlayer

We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.

Rated 3 out of 5 stars

prices have quadrupled

Your prices have quadrupled since 2020 and I think 2025 was my last year with Taxslayer. With no human involved but me, the pricing should be lower.

April 14, 2026
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Reply from TaxSlayer

We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.

Rated 5 out of 5 stars

The navigation from screen to screen…

The navigation from screen to screen was easy and the instructions were easy to understand and clear. Any and all mistakes were caught and reexamined. Great Service!!!

April 14, 2026
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Reply from TaxSlayer

Glad we could help you #filefearlessly 💪

Rated 2 out of 5 stars

I filed both federal and state returns

I filed both federal and state returns. Got a notice that federal had been rejected. I made some changes and tried to re-file. But I got a notice that I couldn't file twice, I contacted support, was told that once I receive that message the only thing I could do is print the return and mail it. After hours on the phone with TaxSlayer and IRS, I was finally able to file. But no one could tell me if the state return was accepted the first time I filed, or the last.

April 10, 2026
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Reply from TaxSlayer

Hi Lindsay, thank you for being a TaxSlayer! We apologize for the inconvenience you have experienced accessing the site. Your feedback has been submitted to our development team, as this is not the typical filing experience with TaxSlayer. Thank you for your patience and understanding.

Rated 5 out of 5 stars

I don't have any assets

I don't have any assets, so this is really the easiest because it keeps my employer's information year over year. If you don't have a ton of deductions and you have a pretty stable job this is a really easy service.

April 14, 2026
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Reply from TaxSlayer

Thank you for the wonderful review. We're glad we were able to help you slay your taxes this year!

Rated 5 out of 5 stars

This year's return was more complex…Excellent customer service

This year's return was more complex than last year's return,TaxSlayer never left my side!to the point of responding to questions on a Sunday in less than 2 hours!Excellent service Thanks to everyone there for making this possible, very much appreciated!

April 13, 2026
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Reply from TaxSlayer

Hi Steven, Thanks for reaching out to us and our support staff. We look forward to helping you slay those taxes for years to come!

Rated 5 out of 5 stars

TaxSlayer's Support Team is fabulous and responsive to clients' questions and difficulties.

TaxSlayer's software is straightforward and easy to use. Particularly, its Support Team is very responsive to my questions and difficulties, and provides me with kind and timely help. I highly recommend TaxSlayer!

April 15, 2026
Unprompted review
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Reply from TaxSlayer

Thank you for your review! We pride ourselves on our easy-to-use platform and excellent customer service. We look forward to helping you slay your taxes for years to come!

Rated 5 out of 5 stars

I prefer Taxslayer over all experts used before

Taxslayer provides the expertise I lack. It takes my info and analyzes it expertly in ways that are impossible for me as a lay person. The instructions are clear, and where there are questions, Taxslayer provides contact online to provide answers. Also, all my info is carried over year to year and all I have to do is update any changes. I have used Taxslayer for many years and intend to stay with it.

April 11, 2026
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Reply from TaxSlayer

We appreciate your kind review. We are excited to hear we had all the tools you were looking for to help you slay your taxes this season. Thank you for being a loyal TaxSlayer!

Rated 5 out of 5 stars

Ease of Use

Respect to questions with quick responses, & Cost effectiveness :)

April 4, 2026
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Reply from TaxSlayer

Glad we could help you #filefearlessly 💪

Rated 2 out of 5 stars

Sneaky sneaky

It was fine until you over charged me for the service. Just to have y'all take the money from my return you charge 41.99 more on top of the 45 so that is ridiculous. If I wasn't over tax time this year I would have went to turbo tax or something. No worries. I won't use you guys again. Thanks but no thanks

April 13, 2026
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Reply from TaxSlayer

Hi Kristina, thank you for being a valued customer. We are truly sorry that our product does not meet your expectations this year, as our goal is to be the best value and service in the online tax preparation industry. Thank you for providing feedback for us to address this concern.

Rated 5 out of 5 stars

Tax slayer made it simple to file my…

Tax slayer made it simple to file my taxes. They walk you through every step. Even though my particular tax situation did not get me a refund, I believe all their calculations are correct. No more turbotax for me...

April 13, 2026
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Reply from TaxSlayer

We appreciate your kind review. We are excited to hear we had all the tools you were looking for to help you slay your taxes this season. Thank you for being a loyal TaxSlayer!

Rated 3 out of 5 stars

Did not makes it easy to work through…

Did not makes it easy to work through the stuff.

April 12, 2026
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Reply from TaxSlayer

Hi John, thank you for being a valued customer over the years. We are truly sorry that our product does not meet your expectations this year, as our goal is to be the best value and service in the online tax preparation industry. Thank you for providing feedback for us to address this concern.

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