The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #10 of 17 best companies in Tax Preparation Software
- #170 of 201 best companies in Financial Consultant
About TaxSlayer
Written by the company
100% accurate. Maximum refund guaranteed.

TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.
Guaranteed Maximum Refund
Simple. 100% Accurate. Maximum Refund Guaranteed.

Contact info
945 Broad St, 30901, Augusta, GA, United States
- (706) 922-6741
- support@taxslayer.com
- taxslayer.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from TaxSlayer
Charges 100$ for one 1099-NEC “complicated”
How is one 1099-NEC a complicated tax return that required a 100$ that was not told to me before starting the form acceptable? And on top of that, I was told I would be getting an amount in return but after having a friend look over it, it neglected to show I was schedule A or C through its program and I had to go back and fill out the form again just to find out I would owe… a 100$ fee just for me to correct its mistakes is disappointing.

Reply from TaxSlayer
It was pretty easy to move thru the…
It was pretty easy to move thru the steps. I think the charge was a bit more than necessary. I am a 69 yr old Senior whom had to take 401k retired savings....so paying $44.+ to use the app was a bit unfortunate.

Reply from TaxSlayer

Reply from TaxSlayer
So I paid for self employed service…
So I paid for self employed service that I didn't need. At the end of the web program at efile you're presented with total fees you can't remove. I guess it's imported from prior year. I didn't want to start over so I payed the extra $150. Found afterward it's non refundable. Haaaa, I'm dumb thanks

Reply from TaxSlayer
prices have quadrupled
Your prices have quadrupled since 2020 and I think 2025 was my last year with Taxslayer. With no human involved but me, the pricing should be lower.

Reply from TaxSlayer
The navigation from screen to screen…
The navigation from screen to screen was easy and the instructions were easy to understand and clear. Any and all mistakes were caught and reexamined. Great Service!!!

Reply from TaxSlayer
I filed both federal and state returns
I filed both federal and state returns. Got a notice that federal had been rejected. I made some changes and tried to re-file. But I got a notice that I couldn't file twice, I contacted support, was told that once I receive that message the only thing I could do is print the return and mail it. After hours on the phone with TaxSlayer and IRS, I was finally able to file. But no one could tell me if the state return was accepted the first time I filed, or the last.

Reply from TaxSlayer
I don't have any assets
I don't have any assets, so this is really the easiest because it keeps my employer's information year over year. If you don't have a ton of deductions and you have a pretty stable job this is a really easy service.

Reply from TaxSlayer
This year's return was more complex…Excellent customer service
This year's return was more complex than last year's return,TaxSlayer never left my side!to the point of responding to questions on a Sunday in less than 2 hours!Excellent service Thanks to everyone there for making this possible, very much appreciated!

Reply from TaxSlayer
TaxSlayer's Support Team is fabulous and responsive to clients' questions and difficulties.
TaxSlayer's software is straightforward and easy to use. Particularly, its Support Team is very responsive to my questions and difficulties, and provides me with kind and timely help. I highly recommend TaxSlayer!

Reply from TaxSlayer
I prefer Taxslayer over all experts used before
Taxslayer provides the expertise I lack. It takes my info and analyzes it expertly in ways that are impossible for me as a lay person. The instructions are clear, and where there are questions, Taxslayer provides contact online to provide answers. Also, all my info is carried over year to year and all I have to do is update any changes. I have used Taxslayer for many years and intend to stay with it.

Reply from TaxSlayer

Reply from TaxSlayer
Sneaky sneaky
It was fine until you over charged me for the service. Just to have y'all take the money from my return you charge 41.99 more on top of the 45 so that is ridiculous. If I wasn't over tax time this year I would have went to turbo tax or something. No worries. I won't use you guys again. Thanks but no thanks

Reply from TaxSlayer
Tax slayer made it simple to file my…
Tax slayer made it simple to file my taxes. They walk you through every step. Even though my particular tax situation did not get me a refund, I believe all their calculations are correct. No more turbotax for me...

Reply from TaxSlayer
input $amounts
Should be able to input $amounts and see where the numbers are input onto the tax forms.
Did not makes it easy to work through…
Did not makes it easy to work through the stuff.

Reply from TaxSlayer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







