Thomson 270 plus box at the best price I could find online, it came well packaged and I could track its progress fully while being delivered. The box comes with a 2 and 3 pin adapter so if you’re thin... See more
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My experience was the same as many others. Delivery is estimated as if UPS can ship upon processing but I have been run through a loop of “the item hasnt arrived at our facility” and now my estimated... See more
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Great coffee machine at a great price. Ordered from the UK late Saturday afternoon and it was packed and despatched the same day. Tracking provided throughout it's journey through Spanish borders and... See more
Company replied
Context - mid-end computer monitor. For my part - their service was excellent. ~ Great price ~ Great comm's by e-mail after the sale - & during the intervening period (updates) ~ Estimate... See more
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Company details
Written by the company
Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology. Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more. Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. ✅ Online IT and electronic store with great prices.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- techinn.com
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UK adapter was an unexpected bonus!
Easy to find the item I wanted and order on the site. Despatched promptly with tracking details and delivered on time. Also pleasantly surprised to find an adapter for UK power sockets included!
October 28, 2025
Unprompted review
Reply from Techinn
Dear Customer,
Thank you for taking the time to write such a positive review. Your feedback is essential for our continuous improvement.
We hope you enjoy your product!
Have a great day!
Regards
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They don't take responsibility
They don't take responsibility and reaching them is impossible. They don't respond to my support emails even when I sent multiple, the only response I get is an automated AI message telling me things that aren't helpful and not related to my issue. I have currently been unable to get a refund for the product that I have spent so much money on getting delivered for.
I need my refund still.
My order number was: 62765911
November 4, 2025
Unprompted review
Reply from Techinn
Good morning,
We sincerely apologize for your feedback. The delay with your order was not our intention, and we take full responsibility for our actions and any related inconvenience.
However, external factors can affect delivery times, which is why our delivery dates are estimates, not guaranteed.
Please also note that you can always choose from different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Smooth and correct handling of the…
Smooth and correct handling of the order, neat communication
October 28, 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Techinn were very quick in processing…
Techinn were very quick in processing and shipping the order . Even when there was a problem with local post delivery , Techinn customer service reacted very quickly and offered their help. The order was delivered and is in perfect condition . I highly recommend shopping with Techinn.
October 16, 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reliable and fast delivery.
Delivered from Espana to uk in a few days , even included an adaptor plug for uk .Reliable company would buy again.
October 10, 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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They do not take responsability for delivery
The items were never pickedup at their storage centre by DPD. Even though after countless messages in all ways via clientsupport they just stopt helping to find out what happened. Nobody helps you to cancel your order and no contact is possible.
Tradeinn, techinn, motardinn, etc, all these companies are one company so never again I will buy there now. Knowing that if something goes wrong you lose your money.
October 13, 2025
Unprompted review
Reply from Techinn
Dear Paulus,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department again.
Update:
A FULL refund was processed a few days ago, you should have received the corresponding amount by now, please consult your bank details.
15/10/2025 09:26:32 - Devolucion importe (adyen): -39.47 EUR
We apologize for the inconvenience.
Kind regards
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Delivered quickly. Happy with my order.
I ordered a Nintendo Switch game for my daughter. It arrived quickly, was well packaged and my daughter is already enjoying her new game.
October 1, 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Very good delivery
Very good delivery
Easy to following the order. Bring are realy good on delivery
Whit best regards Lars Otto Karlsson Sweden
October 3, 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Great coffee machine at a great price
Great coffee machine at a great price. Ordered from the UK late Saturday afternoon and it was packed and despatched the same day. Tracking provided throughout it's journey through Spanish borders and the UK. I was a little nervous ordering from abroad with a company I'd never used before but I needn't have worried, their service proved first class throughout. I would certainly use them again without hesitation.
September 20, 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Very trusting site
Very trusting site! Product came quickly like they said and price was very reasonable will shop there again
October 1, 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
TechInn, Don't buy. You'll be sorry!
Update: It would be nice to be informed where to sent the Order Number.
Via Email? Via Space Rocket? Via smoke signals?
This is exactly what I mean with this company. Information that isn't how it suppose to be.
Sending to their incompetent CS makes no sense, so not going to do that. Waiting for the Dispute Agency.
I have an ongoing issue with this company.
In July 2025 I ordered an item. The delivery took many weeks. Within Europe.
There were different delivery companies mentioned in their emails. Which is a blast here as we have hundreds in the city I live.
I finally found out after contacting CS. First receiving and not correct answer via the same email template over and over again.
CS is not reading the email just replying with a template they think fits.
When the delivery should take place I received a noticed that I wasn't at home (I work 100% remote and I was at home).
The parcel then was brought to an office that opens only from the morning until 14:30 and not on Saturdays.
During my working hours. There are many offices in the city I live in that are open until 19:00-20:00 and on Saturdays. But no, this office was picked. Very convenient. NOT.
I decided then that I would not pick up the parcel. This was in August. After 3 weeks the parcel would be automatically returned to the sender. I contacted CS and they confirmed this. This returning should have been done by the end of August.
We are in October 2025 now and I still haven't been refunded the returned item.
Over the past weeks I have been in contact with CS of TechInn many times.
The problem with CS (when they are human and not only AI), they send and answer (template) back that doesn't even shrug the issues I've mentioned.
Answering the item will be delivered soon. That I can track it etc. etc. It's about a return and refund!
It wasn't a cheap item and I want my money back.
There is no email address to be found from a complaint department. Which is Europe is an obligation.
My advise:
Don't buy from this company. Their Customer Support is not existing. There is no help at all. Better throw your money directly into the sea.
In the meantime I just opened an Alternative Dispute Resolution. After many contact point I don't expect this company to help without further pressure.
October 1, 2025
Unprompted review
Reply from Techinn
Dear Karin,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
A full refund was processed a few days ago, you have received the corresponding amount by now, please consult your bank details.
08/10/2025 09:22:13 - Devolucion importe (adyen): -91.98 EUR
Please take into consideration that every shipping company has established protocols as well as timeframes and deadlines which is why the issue could not be resolved earlier.
In general, shipping issues take a long time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and above all, our customers.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
I ordered a xbox controller said I was…
I ordered a xbox controller said I was supposed to be here but sept 24/25 it's October 1 still waiting. I ordered it sept 9th and I see nothing for delivery other then ups is waiting on product about to get hold of PayPal since thats what I paid thru this is stupid!
September 9, 2025
Unprompted review
Reply from Techinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
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Recommended
It was my first time buying from Techinn, I found the online purchasing very easy to use and straight forward.
September 22, 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Sincerely
Misrepresentation and Delayed Refund
R61547801. Extremely poor returns process despite the company’s claim that returns are “free” and “no questions asked.” I had to send multiple emails over several weeks just to obtain a return label for a defective product. The refund was only processed nearly two months later, after repeated follow-ups.
This contradicts the company’s advertised policy and demonstrates a lack of compliance with EU consumer protection standards regarding timely refunds and accessible return procedures.
September 25, 2025
Unprompted review
Reply from Techinn
Dear Susana,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
A free shipping label was provided and your return is on its way to our facilities.
27/09/2025 15:10
The parcel has reached the ParcelShop. Ireland Clogheenmilcon
In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards
Product information was good
Product information was good, and the ordering process was easy.
September 16, 2025
Unprompted review
Reply from Techinn
Salve,
Grazie per aver dedicato del tempo a scrivere una recensione così positiva. Il tuo feedback è essenziale per un miglioramento continuo.
Ci auguriamo che il tuo prodotto ti piaccia!
Buona giornata!
The worst online retailer ever.
They get a star but don’t even deserve that. TechInn has probably given me the worst online experience I have ever received from a retailer. They list items that they do not stock and have no idea when they will be in stock and give false claims over delivery schedules. When you contact them they give vague answers and lie about the reason for the delay. It took 6 times of me messaging them before they finally admitted they did not have the item in stock but still wouldn’t update me with a meaningful delivery schedule. Avoid this retailer unless you are happy to wait indefinitely for your items to arrive.
September 6, 2025
Unprompted review
Reply from Techinn
Good morning,
We are very sorry that our service did not meet your expectations.
To continue improving our service, we would like to confirm what happened. Please send us your order number and we will be happy to review your case.
We apologize for any inconvenience this may cause.
Regards
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Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Don't trust their expected delivery date.
I ordered a Naruto figurine from Bandai. Before placing the order, the site said delivery would take about 10 days. Once those 10 days passed, the delivery estimate was suddenly extended by another 15 days. Don’t trust their stated delivery times as they are very misleading. After checking Trustpilot and even ChatGPT, I found this seems to be a common issue with Techinn, so it’s on me for not researching properly beforehand.
On the positive side, canceling the order was quick and smooth, so I’ll give them 2 stars for that. Still, I’m very disappointed and had to order from somewhere else instead.
September 17, 2025
Unprompted review
Reply from Techinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Reply from Techinn
Dear Kevin,
We are sorry for this inconvenience, if you have received a defective product or simply want to return it you would need to open a return request through your account please.
Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)
Please log in to your account using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
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