My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
Company replied
Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
Company replied
Absolutely brilliant. I chose to have it repaired whilst I was looking after my mum at her house. Lovely man can, polite, smart & friendly. Took my phone to his van & returned it fixed within the hour... See more
Company replied
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast efficient service
Fast efficient service
The mobile home service is extremely impressive
The cost is really fair
I would definitely use again if I ever needed to have my device repaired again
Hassle free mobile service
From the start until the end no dramas hassle free
April 1, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ian. We are delighted that you found the service we provide fast, hassle-free, and efficient.
Kind regards,
Anne-Marie.
Great service
Great service, easy to complete forms. Technicians polite and efficient
April 18, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Andrea. We will pass your review on to the technicians and the team.
Kind regards,
Anne-Marie.
Data transfer to new devic
Unable to transfer old phone data 'on the doorstep' to the replacement device.
Having a cloud back-up only partially works.
April 6, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear that you were frustrated that we were unable to facilitate a data swap at the doorstep, Ian. This is due to the courier service only having an allocated time to achieve their scheduled workload for the day. We appreciate your review, and we will feed this back to the business.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Neil. We are delighted that the service we have provided to you on both occasions was great.
Kind regards,
Anne-Marie.
Very good tech
Booking repair very easy on the app. No issues at all. Booking a repair on kerb side takes 2 weeks to get a spot
The tech was amazing and punctual.
April 19, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mahmood. We appreciate your review, and we will pass this on to the technician, and the team.
Kind regards,
Anne-Marie.
Dpd was terrible
Dpd was terrible. Driver could not read the numbers. Attempted delivery to the wrong house , took photo of the wrong house and notified us that we missed him. We arranged our schedules around this delivery but Hashir let us down. Dpd customer service, terrible.
April 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your experience with DPD. This is not the level of service we would expect for our customers, and we understand your frustration. To allow us to look into this for you, please respond to the Trustpilot email with your details.
Thank you for providing your details. We can see that a delivery was made on the 16th April; there was a picture, but it was not of a house. If you have still not received your device, please contact our Customer Service Agents; they will be able to raise an investigation on your behalf.
Kind regards,
Anne-Marie.
Prompt response and excellent service
Prompt response and excellent service
April 2, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Steven. We are delighted that the service you received was great.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jenny. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
I’d smashed my phone screen and was…
I’d smashed my phone screen and was feeling poorly so left it for a day or so before calling. The chap who answered was so friendly and the process was completely straightforward and phone was repaired that day.
April 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Holly. We are delighted that you found our claims process straightforward and that we were able to arrange your repair for the same day.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ameema. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Vasile. We appreciate your review.
Kind regards,
Anne-Marie.
Techpack insurance from Barclays…
Techpack insurance from Barclays absolutely brilliant so very quick and very easy, would recommend if you have electronics at home
April 2, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Easy to report claim and book repair
Easy to report claim and book repair. There was a few weeks wait but I have used the policy and likewise before and know they are worth the wait. Highly recommend!
April 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would highly recommend our service.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stuart. We appreciate your review.
Kind regards,
Anne-Marie.
Marcos fixed my phone
Marcos was super polite, helpful and fixed my phone within half an hour. Overall service is spot on
April 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our Come to You repair service convenient.
Kind regards,
Anne-Marie.
Excellent communication throughout
April 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jan. We appreciate your feedback.
Kind regards,
Anne-Marie.
Happy days !
Very happy! My wife’s phone was replaced within two days of loosing her phone. Amazing!
April 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lawrence. We appreciate your feedback.
Kind regards,
Anne-Marie.
Excellent service and quick replacement…
Excellent service and quick replacement of a damaged iWatch without quibble.
April 2, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Philip. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
I appreciate the customer care from…
I appreciate the customer care from likewise, it is point on . Thank you so much.
April 7, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Riziq. We appreciate your custom and your review.
Kind regards,
Anne-Marie.
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