We spoke with Kapil .. very understanding gentleman! Helped us with every question we asked and made the process of a stressful booking of a holiday extremely easy! Couldn't of wanted a better person... See more
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Booking my holiday was made so much easier because I had all my questions answered during the process. I was looked after by Gary, and he helped me decide which hotel was best for my family. He provid... See more
Company replied
Sam - Service was and is excellent. We await our holiday with anticipation. Sam was courteous, fair, professional and recognise our limitations. He provided a sculptured, what I imagine to be... See more
Company replied
We just booked our upcoming holiday to Marrakech through Teletext Holidays, and the experience was fantastic, all thanks to Annie. From start to finish, she was incredibly helpful, patient, and atte... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 088 8899
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Everything was spot on
Everything was spot on ! I was paying my first half of holiday price bt phone very fast. Thanks to Kenneth wich was helping me to log in to. Cheers !
July 7, 2026
Unprompted review
We booked a holiday with Teletext…
We booked a holiday with Teletext yesterday
We are so looking forward to go away when we looked at our documents. My wife name was incorrect so I phoned back up and we have spoken to 6 or seven people since and we still have no joy in changing her name. I’ve asked to speak to a manager and all I’ve got back was no one is available absolutely disgusting service I asked for a full refund back and all I’ve got told is you got no chance. in future, I will not be booking with Teletext anymore. PS I forgot to say we booked five previously with them no more.
July 7, 2026
Unprompted review
Best holiday package @ Teletext
Chris was extremely helpful and worked out at least 5 options to find a best suited short notice half board holiday package to Canary Islands for a family of four adults. We were happy with the deal and it was quite less compared to Love Holidays and Last Minute.com. I will approach teletext for other holidays in future. Chris, thank you so much for all your help with our booking.
July 7, 2026
Unprompted review
Kenneth was very helpful with providing…
Kenneth was very helpful with providing me with all the correct information for my holiday & bookings.
July 7, 2026
Unprompted review
Chris , very Easy to talk to and very experienced and helped me to understand how to book as it was my first time away , thankyou very much
Easy to talk to and
July 7, 2026
Unprompted review
I would like to say a huge thank you to…KEN
I would like to say a huge thank you to Ken for all the help and time he gave me.
I needed to have the name on my holiday booking changed to match my passport, and Ken took ownership of my case from start to finish. He was patient, professional and kept working on it until everything was sorted. He went above and beyond, making sure all the correct documents were sent and the name change was completed successfully.
His dedication and determination made all the difference. Thanks to Ken, everything is now sorted and I can finally look forward to my holiday with complete peace of mind.
Outstanding customer service. Ken is a real credit to Teletext, and I can’t thank him enough for everything he did.
God Bless him
July 7, 2026
Unprompted review
The professional manner I was helped
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hey Neal
Thank you for your kind words. We’re delighted to hear that you appreciated the professional manner in which you were helped. We truly value your feedback and look forward to assisting you again.
Sam
Ken was very helpful made things very…
Ken was very helpful made things very easy and secure great service and polite
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hey Chris
Thank you for your wonderful feedback and for booking with us.
We’re pleased to hear that Ken was very helpful and made the process easy and secure for you. We truly appreciate your kind words about the great service and politeness shown, and we’ll be sure to pass your comments on to Ken.
Enjoy your holiday, and we hope you have a fantastic time!
Sam
Reply from Teletext Holidays
Hey Esther,
Thank you for your lovely review. We're delighted to hear that Max provided you with an excellent service and made your booking experience a positive one. We'll be sure to pass your kind words on to him. Thank you for booking with Teletext Holidays. We hope you have a fantastic holiday and look forward to helping you again in the future.
Thanks again,
Sam
Andy was a great help today sorted…
Andy was a great help today sorted everything quickly thanks andy
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hey Wendy,
Thank you for your lovely review. We're delighted to hear that Andy was a great help and was able to get everything sorted quickly for you. We'll be sure to pass your kind words on to him. Thank you for booking with Teletext Holidays. We hope you have a fantastic holiday and look forward to helping you again in the future.
Thanks again,
Sam
Thank you to Aaron for the help
Thank you to Aaron for the help
Will be using teletext holiday again
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thank you for your lovely review. We're delighted to hear that Aaron was able to help you and provide a positive experience. We'll be sure to pass your kind words on to him. Thank you for booking with Teletext Holidays. We hope you have a fantastic holiday and look forward to helping you again with your next getaway.
Thanks again,
Sam
I spoke with Kia who was very friendly
I spoke with Kia who was very friendly, polite and helpful.
She was able to get me a good deal on the holiday I wanted and provided all the details on email very quickly.
Impressed with the service all round really.......
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thank you for your fantastic review. We're delighted to hear that Kia was friendly, polite, and helpful throughout your booking experience. It's great to know she was able to secure a good deal for your holiday and provide all the details quickly and efficiently. We'll be sure to pass your kind words on to Kia. Thank you for booking with Teletext Holidays. We hope you have a wonderful holiday and look forward to helping you again in the future.
Thanks again,
Sam
Chris was very helpful
Chris was very helpful. He changed my flights to direct which made all the difference as we would have been flying to Istanbul instead of Dalaman. Great work from Chris. 06/07/2026.
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey Chris,
Thank you for your fantastic review. We're delighted to hear that Chris was able to help change your flights to direct and make such a positive difference to your travel plans. It's great to know he helped ensure your journey was smoother and avoided the inconvenience of flying to Istanbul instead of Dalaman. We'll be sure to pass your kind words on to your namesake! Thank you for booking with Teletext Holidays. We hope you have a wonderful holiday and enjoy your time in Dalaman.
Thanks again,
Sam
Amazing service from philp got the best…
Amazing service from philp got the best booking was made so much easier would defo recommend and defo will be using this service again thank you again Philip
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey Shannon,
Thank you for your fantastic review. We're delighted to hear that Philip provided you with amazing service and made the booking process so much easier. It's great to know you found the best holiday for your needs and that you would recommend our service. We'll be sure to pass your kind words on to Philip. Thank you for booking with Teletext Holidays. We hope you have a wonderful holiday and look forward to helping you plan your next getaway.
Thanks again,
Sam
Relieve the Stress.... call Teletext today
We have been so stressed for more than a week, trying to find our summer holiday. We decided to phone Teletext holidays and spoke with a lovely gentleman named Harry J, he put our minds at ease and got us a fantastic holiday deal to Tunisia.
Thank you Harry 😊
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thank you for your fantastic review. We're delighted to hear that Harry J was able to put your mind at ease and help you find a fantastic holiday deal to Tunisia. We understand how stressful it can be searching for the perfect getaway, so it's wonderful to know Harry made the process easier and provided such a great service. We'll be sure to pass your kind words on to him. Thank you for booking with Teletext Holidays. We hope you have an amazing holiday and make some wonderful memories in Tunisia.
Thanks again,
Sam
Krishna was very helpful and has…
Krishna was very helpful and has arranged everything for us.
He is very friendly and knowledgeable which made our booking easier. Very good service.
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey Louisa,
Thank you for your lovely review. We're delighted to hear that Krishna was very helpful, friendly, and knowledgeable throughout your booking experience. It's great to know he made arranging your holiday easier and provided you with such good service. We'll be sure to pass your kind words on to him. Thank you for booking with Teletext Holidays. We hope you have a fantastic holiday and look forward to helping you again in the future.
Thanks again,
Sam
My experience has been mixed but i want…
My experience has been mixed but i want to thank Alan and Kenneth for being able to sort out the minor hiccups that i faced, i still have not been on holiday however I have been in contact with airline transfer company and hotel to confirm everything and make sure that the holiday runs smoothly as i am travelling with 2 small children and my mum which has bad legs sometimes, its also our first holiday in a long time, however Alan and both Kenneth were able to fix any problem and a transfer upgrade free of charge, thank you so much 👌🏼
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey Jennifer,
Thank you for taking the time to share your experience with us. We're sorry to hear there were a few minor hiccups along the way, but we're delighted that Alan and Kenneth were able to resolve everything for you and even arrange a complimentary transfer upgrade. We'll be sure to pass your kind words on to both of them.
We're also pleased to hear you've been able to confirm everything with the airline, transfer company, and hotel. We understand how important it is for everything to run smoothly, especially when travelling with two young children and your mum, and after such a long time since your last holiday. Thank you for booking with Teletext Holidays. We hope you and your family have a wonderful, relaxing holiday and make lots of special memories together.
Thanks again,
Sam
Teletext holidays we're super friendly…
Teletext holidays we're super friendly and professional especially Gavin he was great in dealing with our requirements.
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey Wesley,
Thank you for your lovely review. We're so pleased to hear that you found our team friendly and professional, and that Gavin did a great job in helping with your holiday requirements. We'll be sure to pass your kind words on to him. Thank you for booking with Teletext Holidays. We hope you have a fantastic holiday and look forward to helping you again in the future.
Thanks again,
Sam
Kapil was very helpful with our booking…
We had Kapil and he was very polite respectful and helpful He even managed to beat a quote from another provider. First class service thank you
July 6, 2026
Unprompted review
Reply from Teletext Holidays
Hey Mrs Mulholland,
Thank you for your fantastic review. We're delighted to hear that Kapil was polite, respectful, and helpful throughout your booking experience. It's especially great to know he was able to beat another provider's quote and provide you with first-class service. We'll be sure to pass your kind words on to him.
Thank you for booking with Teletext Holidays. We hope you have a wonderful holiday and look forward to helping you book your next getaway.
Thanks again,
Sam
AVOID TELETEXT HOLIDAYS
AVOID TELETEXT HOLIDAYS – DISGRACEFUL SERVICE
We booked a holiday two months in advance through an agent called Raj. Four weeks before departure, we received an email informing us of construction work around the Rixos Radamis hotel.
We immediately contacted Teletext Holidays to discuss our options and tried to move the booking to a later date. We gave FOUR different alternative dates and, conveniently, every single one was apparently “not available”. After spending 1 hour and 40 minutes on the phone with Aaron, we had completely had enough and requested a full refund.
Aaron processed the refund and clearly told us that we would receive the money within 5 working days and that the finance team would contact us within 24 hours.
24 hours passed. No call. No email. Nothing.
I called again and spoke to Naveen/Nav, who gave us a completely different story. We were now told that TUI takes 14 days to refund Teletext Holidays, and then Teletext Holidays takes ANOTHER 14 days to return the money to us. So we are apparently expected to wait up to 28 DAYS for our own money back.
I made it clear that we paid Teletext Holidays, NOT TUI. I was simply told, “That’s the process and you have to wait.”
Absolutely ridiculous. Why tell a customer the refund will take 5 working days if the actual process supposedly takes 28 days? Either staff are giving out false information or nobody knows what they are doing.
The service has been disgraceful from start to finish. Endless time on hold, conflicting information from different advisers, broken promises and zero urgency when it comes to returning customers’ money.
Their customer service appears to be outsourced to advisers in India, and every call feels unnecessarily long, with customers left sitting on hold for ridiculous amounts of time while trying to get basic answers.
AVOID TELETEXT HOLIDAYS. Once they have your money, getting clear answers or getting it back becomes a battle. I would never book with them again.
July 5, 2026
Unprompted review
Reply from Teletext Holidays
Hey Zahra
We’re very sorry to hear about your experience and apologise for the frustration caused.
We understand how disappointing it is when holiday plans change, especially so close to departure and we’re sorry that the information provided regarding the refund timeframe was not consistent.
We can confirm that your refund has been processed and the funds should be returned within approximately 3–5 working days, depending on your bank’s processing times. A member of our support team will also be calling you to advise you of the same and provide any further updates required.
We apologise for the time spent on calls and for any inconvenience caused. Your feedback regarding communication and service has been noted and shared with the relevant managers for their evaluation and to help improve our customer experience.
Thank you for your patience while this is being resolved.
Warm regards
Sam
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