We had great service from Jack who managed to better the price we had and get us better flights with a preferred carrier . Because we worried about being scammed we checked before we booked - all was... See more
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I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more
Company replied
Gary was fantastic in helping us get a great deal on our holiday. We booked very last minute and there was no issues at all. Lots of information provided and high levels of professionalism shown.
Company replied
I highly recommend Teletext holidays!! I had the pleasure of speaking with Daniel who was excellent. He was so polite, patient, knowledgeable and nothing was too much trouble. The holiday price was co... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 190 0001
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Clara was absolutely 💯 with the…
Clara was absolutely 💯 with the customer service she provided to me today,
She was so patient, and understood my problem, she delt with it promptly and swiftly.
Thankyou Clara, what a pleasure it was .
Please give this Wonderful lady a Promotion!!!
September 5, 2026
Unprompted review
Reply from Teletext Holidays
Hi Saheda
Thank you for your amazing feedback! 💯 We’re delighted to hear that Clara provided such excellent customer service and was patient, understanding and able to resolve your issue promptly.
“Give Clara a promotion!” is certainly a fantastic compliment! 😊 We’ll make sure your wonderful feedback is passed on to Clara.
Thank you for choosing Teletext Holidays, we really appreciate you taking the time to compliment Clara’s great service!
Have a wonderful holiday.
Warm regards
Nicole
Worse company to ever book a holiday…
Worse company to ever book a holiday with
August 4, 2026
Unprompted review
Reply from Teletext Holidays
Hi Jamie
We’re sorry to hear that you feel this way and that your experience with Teletext Holidays did not meet your expectations.
We would appreciate the opportunity to understand what went wrong. Please email our Customer Relations team at customerrelations@teletext.com with your full name, booking reference beginning with TT, and details of your concerns so that we can review your experience.
We appreciate your feedback and hope we have the opportunity to address your concerns.
Warm regards
Nicole
My original booking was for a 5*…
My original booking was for a 5* holiday in Dubai. I booked at the start of the year and tried to cancel when the Middle Eastern crisis began and was told Teletext had to be guided by the government. However, upon arrival at the airport, for my holiday I was informed that I was not on the flight manifest and my holiday had been cancelled, with a full refund to be issued. No prior notification or explanation had been provided before this time.
I was informed that the cancellation was due to Foreign Office advice, which I understand had been in place since the beginning of May. I therefore cannot understand why I was not informed in advance, preventing the distress and inconvenience that followed.
I was left at the airport for approximately 6 hours attempting to arrange an alternative holiday, during which time I experienced significant stress, uncertainty, and disruption.
This situation was particularly upsetting as I had arranged to meet friends in Dubai, and one of my friends was booked on the same flight. I had also taken authorised leave from work, all of which was wasted due to thelack of communication.
In an attempt to salvage my holiday, I requested a like-for-like replacement of equivalent 5‑star standard. After over 90 minutes on the phone to an agent I was instead placed in the Grand Nar Hotel, which is effectively a 1‑star standard property, wholly incomparable to my original booking at the Crowne Plaza.
The accommodation was grossly misrepresented and unacceptable. Issues included poor hygiene, including leftover food being re-served.Unprofessional staff conduct.Exposure to racial abuse from other guests, including offensive “monkey noises,” causing severe emotional distress.A serious security incident, where unknown individuals attempted to access my room during the night.Excessive noise, with my room located directly above the entertainment area.I formally raised my complaint on the morning of 25 May (the second day of my stay) and requested to be moved immediately due to safety concerns. Despite the seriousness of the issues, I was not relocated until 26 May, forcing me to spend an additional night at the Grand Nar Hotel, during which I was fearful for my personal safety. Following the delayed relocation, I was moved to the Mia Rosa Beach Hotel, which caused further disruption to my holiday. Additionally, I incurred out-of-pocket expenses, including transfer costs, which I was advised would be reimbursed. A complaint to Teletext was not responded to for TWO months where I was offered £100 in compensation and the reimbursement of my expenses. I will now be escalating my complaint to the small claims courts!!!
May 22, 2026
Unprompted review
Reply from Teletext Holidays
Hi Omo
We’re very sorry to hear that you remain dissatisfied with your holiday experience and the outcome of your complaint.
We understand that you have raised a number of concerns regarding the cancellation of your original booking, the alternative accommodation provided, your experience at the hotel, the subsequent relocation and the additional expenses incurred.
Our Customer Relations team is already dealing with your complaint directly and has provided a response following its review of the matters raised.
If you remain unhappy with the response provided or wish to raise any further points regarding your complaint, please continue to correspond directly with our Customer Relations team at customerrelations@teletext.com, who will review any additional information you provide and respond accordingly.
We’re sorry that your experience did not meet your expectations and appreciate you taking the time to provide your feedback.
Warm regards
Nicole
Andy was very helpful and friendly
Andy was very helpful and friendly. Answered query immediately
September 5, 2026
Unprompted review
Reply from Teletext Holidays
Hi Bradley
Thank you for your lovely feedback! We’re delighted to hear that Andy was helpful and friendly and was able to answer your query straight away.
We’ll be sure to pass your kind comments on to Andy. Thank you for choosing Teletext Holidays!
Warm regards
Nicole
He was very thorough and patient very…
He was very thorough and patient very helpful.
September 5, 2026
Unprompted review
Reply from Teletext Holidays
Hey Karen
Thank you for your lovely feedback! We’re delighted to hear that our team member was thorough, patient and very helpful throughout your experience.
We really appreciate your kind comments. Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!
Warm regards
Nicole
Great offers
Great offers, very helpful & efficient advisors, DANIEL thankyou for explaining everything very clearly & booking my holiday for me
September 5, 2026
Unprompted review
Reply from Teletext Holidays
Hi Irene
Thank you for your fantastic feedback! We’re delighted to hear that Daniel was helpful and efficient, explained everything clearly and made booking your holiday an easy experience.
We’ll be sure to pass your kind comments on to Daniel. Thank you for choosing Teletext Holidays, and we hope you have an amazing holiday!
Warm regards
Nicole
I've used Teletext holidays a fews…
I've used Teletext holidays a fews times over the years but this was my first solo holiday and Simon was absolutely fantastic, he went over and above to get me the right holiday, flights and transfers. I've recommended to a couple of people and will certainly be booking with him/them every time. Thank you so much. Joanna
August 24, 2026
Unprompted review
Reply from Teletext Holidays
Thank you for your wonderful feedback, Joanna! We’re delighted to hear that after booking with Teletext Holidays over the years, Simon made your first solo holiday booking such a positive experience.
It’s fantastic to know that he went above and beyond to find the right holiday, flights and transfers for you. We’ll be sure to pass your lovely comments on to Simon.
Thank you so much for recommending us to others and for your continued loyalty. We look forward to helping you with many more holidays in the future!
Have a wonderful holiday.
Warm regards
Nicole
I am always a little nervous booking…
I am always a little nervous booking online. But as with last year I am so pleased with Teletext Holidays. An Indian gentleman served me he spent some time looking for the right holiday and finally found me one. Thank you again.
August 16, 2026
Unprompted review
Reply from Teletext Holidays
Hi The Berean
Thank you for your lovely feedback and for choosing Teletext Holidays again! We’re delighted to hear that our agent took the time to find the right holiday for you and made the booking experience a reassuring and positive one.
We really appreciate your continued trust in us and will be sure to pass your kind comments on to the team.
Thank you for booking with us, and we hope you have a fantastic holiday!
Warm regards
Nicole
Jane was very good got me a good deal
Jane was very good got me a good deal, very pleasant and helpful
September 3, 2026
Unprompted review
Reply from Teletext Holidays
Hi Zaineb
Thank you for your lovely feedback! We’re delighted to hear that Jane was pleasant and helpful and was able to find you a great deal.
We’ll be sure to pass your kind comments on to Jane. Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!
Warm regards
Nicole
My experience with Gary was…
My experience with Gary was exceptional, he was honest and very patient and gave me a deal within the requirements I had. 10/10 for his service, really made me feel comfortable throughout our long call. Many thanks for your help!
September 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey Alya
Thank you for your fantastic feedback! We’re delighted to hear that Gary provided exceptional service and was honest, patient and attentive to your requirements throughout the booking process.
A 10/10 is a wonderful compliment, and it’s great to know that Gary made you feel comfortable throughout the call while finding a deal that suited your needs. We’ll be sure to pass your kind comments on to him!
Thank you for choosing Teletext Holidays, and we hope you have an amazing holiday!
Warm regards,
Nicole
Why does teletext holidays charge £245…
Why does teletext holidays charge £245 for a change of name while other are like 40 or 50pounds.
September 3, 2026
Unprompted review
Reply from Teletext Holidays
Hi Elaine
Thank you for your review. We’ve checked this for you and can confirm that the £245 name change fee is made up of charges that apply to the different elements of your booking. Your booking includes two separate flights, meaning name change fees are payable to each airline. In addition, the tour operator also applies administration charges for processing the name changes with the accommodation and transfer suppliers included in your holiday. As these charges are applied across the different suppliers involved in your booking, they can add up to the total of £245. The charges are therefore not simply a Teletext Holidays fee for changing the name. We appreciate that this may be more than you have seen elsewhere, but the cost reflects the charges associated with making the changes across all the suppliers involved in your booking.
Kind regards,
Mel
Kenneth was very helpful
Kenneth was very helpful, professional, nothing too much trouble, solved my problem instantly. I would give him more than 5 stars if possible, very nice man.
September 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey Patricia
Thank you for your wonderful feedback! We’re delighted to hear that Kenneth was so helpful and professional, and that nothing was too much trouble for him.
It’s fantastic to know that he was able to resolve your issue straight away. More than 5 stars is a brilliant compliment, and we’ll be sure to pass your lovely comments on to Kenneth! ⭐
Thank you for choosing Teletext Holidays.
Warm Regards
Nicole
Gary was fantastic in helping us get a…
Gary was fantastic in helping us get a great deal on our holiday. We booked very last minute and there was no issues at all. Lots of information provided and high levels of professionalism shown.
August 26, 2026
Unprompted review
Reply from Teletext Holidays
Hey Dan
Thank you for your fantastic feedback! We’re delighted to hear that Gary was able to find you a great deal, especially with such a last-minute booking.
It’s wonderful to know that everything went smoothly and that Gary provided plenty of information while delivering a professional service throughout. We’ll be sure to pass your kind comments on to him.
Thank you for choosing Teletext Holidays, and we hope you have an amazing holiday!
Warm regards
Nicole
Krishna was more than accommodating and…
Krishna was more than accommodating and incredibly helpful and informative.
Would give 10 stars if possible!!
September 2, 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thank you for your amazing feedback! We’re delighted to hear that Krishna was so accommodating, helpful and informative throughout your experience.
A 10-star rating if you could, what a fantastic compliment! ⭐ We’ll be sure to pass your lovely comments on to Krishna.
Thank you for choosing Teletext Holidays we hope you have a fantastic holiday!
Warm regards
Nicole
Unbeatable Price
Through to an advisor very quickly.
Vivin was polite and knowledgeable
Professional attitude.
Provided holiday exactly as requested in a timely fashion
Unbeatable price better than On the beach and loveholidays
September 2, 2026
Unprompted review
Reply from Teletext Holidays
Hey Barry
Thank you for your fantastic feedback! We’re delighted to hear that Vivin was polite, knowledgeable and professional, and was able to find exactly the holiday you were looking for quickly and efficiently.
It’s also great to hear that you were so pleased with the price and the overall service you received. We’ll be sure to pass your kind comments on to Vivin.
Thank you for choosing Teletext Holidays, and we hope you have an amazing holiday!
Warm regards
Nicole
Excellent service from Krishna
Could not fault the experience i had with Krishna for booking my holiday. He was thorough, polite and came back to me with a very competitive deal for our family holiday.
Will definitely be contacting him again in the future!
September 1, 2026
Unprompted review
Reply from Teletext Holidays
Hey Deborah
Thank you for your fantastic feedback! We’re delighted to hear that Krishna was thorough, polite and took the time to find you a very competitive deal for your family holiday.
We’ll be sure to pass your kind comments on to Krishna and let him know how much you appreciated his help.
Thank you for choosing Teletext Holidays. We hope you and your family have an amazing holiday, and we look forward to helping you again in the future!
Warm regards
Nicole
Fraudulent Business
Booked a holiday yesterday for July 2027 and paid the deposit, despite multiple requests they then stated unless I pay in full I would not get a booking confirmation. They then called twice more asking for different amounts. With all kinds of excuses. Then asked me to pay in full for a holiday 10 months away ? That’s £11k up front.
Totally fraudulent and unethical practices - bottom line is the hotel company will not accept their booking, which usually means that their credit rating is low and the hotel group will only allow to book if they pay in full. What a waste of time and now battling with them to get my deposit back.
DO NOT BOOK WITH THESE PEOPLE
Following up on the response below - they refused to provide a booking number unless I paid in full, kind of blackmail really especially as their so called web site indicates min deposits, ours was £2k and they still would not issue a booking number. So as much as I would love to provide that detail I cannot ! Suggest you speak with "Harry or Vincent" who repeatedly called me asking me for more money. Sounds all rather suspect to me and as did Barclay Card. FYI still no refund as agreed.
September 1, 2026
Unprompted review
Reply from Teletext Holidays
Hi Clifford
We’re sorry to hear about your experience and understand your concerns regarding the booking, payment requests and confirmation.
We would like to clarify that Teletext Holidays does not operate fraudulent or unethical booking practices. In some circumstances, accommodation may be offered on a non-refundable basis, which means the accommodation supplier requires full payment at the time of booking in order to confirm the reservation. We appreciate, however, that you were unhappy with the circumstances surrounding your booking and the payment requests.
We can confirm that your refund has now been processed.
Should you wish to take the matter further or have your concerns formally reviewed, please email our Customer Relations team at customerrelations@teletext.com with your full name, booking reference beginning with TT and details of the issues you have raised.
We’re sorry that your booking experience did not meet your expectations and appreciate your feedback.
Warm regards
Nicole
We had great service from Jack who…
We had great service from Jack who managed to better the price we had and get us better flights with a preferred carrier . Because we worried about being scammed we checked before we booked - all was totally legitimate and the hotel confirmed our booking too. Sad we are not as trusting as we used to be but glad to say we are impressed - Jack sounds nice guy too - and we would definitely book via Teletext again (my Dad used them in the old days !)
September 1, 2026
Unprompted review
Reply from Teletext Holidays
Hey AB
Thank you for your fantastic feedback! We’re delighted to hear that Jack provided such great service, secured you a better price and was able to arrange better flights with your preferred carrier.
We completely understand the importance of feeling confident when making a holiday booking, so it’s great to hear that everything was confirmed and you were reassured throughout the process.
We’ll be sure to pass your lovely comments on to Jack. It’s also wonderful to hear about your family’s history with Teletext – thank you for continuing the tradition!
We really appreciate your recommendation and look forward to helping you with your future holidays. Have an amazing trip!
Warm regards
Nicole
Great help from krishna at teletext…
Great help from krishna at teletext holidays helped me out massively to help me secure the best holiday for my 26th birthday definitely recommend asking for him to help you book your holidays.
September 1, 2026
Unprompted review
Reply from Teletext Holidays
Hey Harry
Thank you for your fantastic feedback! We’re delighted to hear that Krishna was such a great help and went the extra mile to find the perfect holiday for your 26th birthday.
We’ll be sure to pass your kind comments and recommendation on to Krishna, he’ll be thrilled to hear them!
Thank you for choosing Teletext Holidays, we hope you have a fantastic holiday and an amazing birthday. Happy birthday from all the team at Teletext Holidays! 🎂
Happy holidays
Nicole
Reply from Teletext Holidays
Hi Vernon
Thank you for your great feedback!
Andy was great, a top agent! We’re delighted to hear you were happy with the service he provided. We’ll be sure to pass your kind comments on to him.
Warm regards
Nicole
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