Telia Norge Reviews 

This is not a serious company. If you can, avoid it. They have the worst telephone service possible. Several hours to wait....

Internet goes out many times per month in my area for hours. Always insanely long wait time for costumer support and they can't really help with anything.

This has to be the ABSOLUTE worst service I have ever experienced by any company in any sector.

If I could give negative stars I certainly would

If you have the chance to use another online delivery service than Telia - please do! It is expensive and you don't get what you pay for. It is very unreliable!
In average I loose the internet for hours/days every 4-6 weeks. I constantly have to call their customer service, restart the modem and hope it returns online.
Then I have to reconnect every Sonos speaker and every other thing that's is reliable on wifi and an online connection. Very annoying and totally not what you pay close to a thousand NOK for every month. Totally unacceptable!

Very bad experience , we moved to a house where the Telia connection is already in the package . I trying to replace it somehow .
The singles can disappear any time ,for instance today is public holiday and we don’t have any internet connection since last night , and they are not working on weekends and public holidays , and even during working days it’s very difficult to reach out to them . Very unhappy with the service … sorry for the money I am paying

I use Telia both for Cable TV w/Internet, and for mobile data SIMs. Neither work very well, much of it is down to support;

The cable decoder is unstable/buggy (a lot of fancy menu options but they often fail, down to basic stuff such as selecting a TV channel doesn't work). The wired Internet is unstable. I tried to order multiple data SIMs because I use multiple modems, but ordering one turned off the other one.

If you need to call support, waiting time is forever with no information on where you are in the queue or callback option. Only time I've successfully reached support is if calling just when they open meaning I may get lucky getting first or early in the queue.

(Support is always helpful and do their best, but this doesn't help much when it's almost impossible to reach them.)

If they could get a queue system and reduce waiting time, and do as Get who they aquired to provide cable TV: Get a callback option, and they got a TV decoder that actually works, if necessary sacrificing some of the bells and whistles that noone actually use, I would be happy to add a lot of stars. Right now, they hardly deserve the minimum 1 star.

UPDATE: In Telia's answer below they claim that the support telephone now offers a callback option. This is wrong. I just tried to to call them now, and after selecting the service you get no callback offer and no info on wait time - just a dial tone....forever...

Very slow customer service. No one answers the phone and on chat, very slow response. Also, they respond with the same common knowledge answers which are «reset» «plug and unplug» «get a new router» and nothing is helping. 3 days now in a row with still no help. What a customer service..

They are the worst internet provider, my internet has not been working for a month now and they scheduled a technician visit for Friday. I have waited the whole time and they didn’t contact nor come. I had to recontact them and now they scheduled for Monday means I have to spend so much mobile data and money and time without internet, tv and miss my job on Monday too as I have to wait home without internet again. Unacceptable that they said they couldn’t arrange technician for today even though I called them at 12:00 PM after they didn’t show up by the time they said.

I wanted to get phone service and I was told that the internet service was free for 2 weeks. Me and my daughter got and used it for one week and they told us we would not get charged. We had some problems with the internet and we still got charged. I tried to contact Telia to remove the charges but never got responses. If possible I need the charges to be removed, as I was told I would not get charged.

Telia phone service is a scam and their tv and broadband service is poor the speed is extremely slow and to test the scam if you complain speed goes back to committed and the problem reoccurs after a day this is pathetic
In addition their sales personal make wrongful commitment

I discovered my personal data: phone number, name, surname and address in google. I was quite surprised as I did not give any permits to Telia to forward my data to gulesider and similar. While I was buying subscription I was not asked by a Telia consultant whether I would like my personal data to be presented on the Internet. I called Telia’s customer service several times and I was apparently in a long waiting queue - I didn’t manage to reach out to any consultant. I finally decided to go to Telia shop and kindly asked to remove my personal data. When I showed my passport to confirm identity I saw a very unpleasant reaction of a Telia consultant on my passport/nationality. I ignored his behaviour and asked if my data would be finally removed. He said “now it should be fine”. Three weeks after my visit in the shop data is still in Google. I wonder if the data is still there because, the Telia consultant is discriminating people or it is just his sloppiness. I resigned from Telia subscription and the data is still in Google!

Some piece of advice for Telia:
- Let your customers decide about their own personal data. I understand you get some money from pages like gulesider but this may cost you bad opinions and actually can cost you customers.
- Invest in hiring more consultants in customer service
- Hire people who respect all customers

One hour of waiting time on the phone, no answer. Decided then to use their chat and they have 72 people in line with an estimated time of 82 minutes. I have this service via our building agreement, otherwise, I would have changed immediately!

Very difficult to contact customer service. Almost impossible to contact them.
I had a technical issues and I called them for 3 days with no luck.
There is a chat but it has long queues and I waited for 1.5 hours for my turn and before I could answer the employee closed the chat. And I had to message them again and wait another hour to get help. It is super frustrating to contact the customer service.

ISP is so unreliable i'm constantly getting Lag spikes, from 35ms to crazy 800ms, I can't do anything, I keep disconnecting when I'm in a game, people I play with from other countries have great connection, no problem. This is so embarassing. it's been happening for 2 weeks. I checked for any other potential that's causing the lag spikes and i can't find anything else!

Brukt til sammen 4,5 timer og 3 turer til en Telia butikk for å sette opp en Apple Watch til datteren min. Kundebehandleren ga til slutt opp, men fikk allikevel faktura. Nå må jeg stå i chatkø for å løse greia.

Weird services. I called the customer care regarding my faulty internet connection on the 4th of July, the promised to fixed it on the 12th between 12:00-16:00, only for the tech man to come 30 minutes after 16:00, stayed for 2 minutes and said he'd be back the next day. Today is 17th July my internet connection is yet to be restored as I keep getting one flimsy excuse or the other for not being able to come. This is 13 days now without being able to work with my laptop.

One of the scummiest companies that you should NEVER be a customer of.

We unfortunately we're locked into Telia for 5 years because of a stupid tenant on the board of the housing association.

The provided us 1mbps upload and 10mbps for 500kr per month, to upgrade it would be over 1,250 a month for crappy upload.

They don't notify you when the bill is overdue, we have automatic payments, and every month they fail. They then say they sent a paper invoice (paper in 2023...) but there's no invoice. What's wrong with a simple email or sms like other companies?

They say we have this "avtalegiro" setup, but we don't even use a Norsk bank.

Honestly one of the worst internet companies I've dealt with in the world.

Junk company.

I got the simcard in central Oslo, it's priced 2-3 times more expensive than other services, like MyCall. Anyway, we went with it as we were in a hurry and thought maybe it's more stable. Boy we were so wrong. We travelled to France 3 days afterwards, and there was no internet connection! (Mobile data couldn't establish internet). I called support at the airport, having my luggage in front of me, with my family standing over, we spent 50 minutes over the phone and finally agreed that this sim is not working. The support agent thanked me for my patience at such a tiring time, and agreed to a full refund.
10 days later, no refund. I contacted them through chat on the website, and after another 30 minutes it suddenly got closed!
I can't imagine how bad a company's customer care strategy can be, but this is even worse than that. So just stay away, chose any other cheaper prepaid sims and your better off.

The worst experience of customerservice I have ever experienced.
Telia says that only the «legal» owner can call customerservice because they must deliver «sensitiv» information. But this is not written in the contract. Illegal!
After waiting for 58 minutes to come trough they reject helping and Will not compensate for not being able to deliver the product we have bought. I Will NOT recommend Telia to anyone!