Temple & Webster Reviews 

13,146
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,290 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent value of the products, often finding them exactly as described and pictured. People appreciate the fast and reliable delivery service, noting good communication and careful packaging. The ordering process is frequently described as easy, with a wide selection of items available at affordable prices. However, some people mentioned that delivery times could be longer than initially expected. A few other people also felt that they received items that were either damaged, broken, or not what they had originally ordered.

What people talk about most

Product

People report positive experiences with product, often praising the great quality and value for money.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Quality

Customers had positive experiences with quality, frequently praising the high standard of products,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, often finding products at great, reasonable, and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery of the swatch sample was faster then I thought. The material and 'Natural' colour of the fabric I received is a perfect colour that would suit any homes style/decor. High quality material tha... See more

Company replied

Rated 5 out of 5 stars

Great prices & good quality furniture. Delivery should be free & more precise delivery times. We ordered 8 pieces of furniture, one set of which was delivered on a different day & we weren't home. Wa... See more

Company replied

Rated 5 out of 5 stars

I just love Temple and Webster, it’s a really convenient way to shop homewares of all sorts. The quality is excellent and the price is always reasonably inexpensive. Deliveries don’t take long at all... See more

Company replied

Rated 5 out of 5 stars

Super happy with this Temple & Webster wardrobe! It was pretty easy to put together (which is rare for flat packs), and once it was up it actually looked much more premium than I expected. The Hampt... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

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Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

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4.5

All reviews

(13,146)

1,242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beanbag

So comfy and I get so many questions on where I got it! The most complimented item in my house

May 30, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Natasha, Oh, we love a showstopper! So thrilled you're receiving lots of compliments!

Rated 1 out of 5 stars

Disappointing customer service…

Disappointing customer service experience. I reported the issue immediately after receiving the product, but instead of resolving it, I was repeatedly asked for the same information. The process became unnecessarily difficult and stressful. I hope future customers receive a more efficient resolution process.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased from Australia

I live in New Zealand and had never bought anything from Temple & Webster before. I was a bit worried about it but after paying for the lamp, I quickly received the invoice and a tracking link. They were absolutely marvellous. The lamp took about three weeks to arrive in New Zealand from when I ordered it. I highly recommend Temple & Webster and I’ll definitely be buying from them again. They have some great stuff.

May 29, 2026
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Reply from Temple & Webster

Kia ora, NZ! So thrilled your first order was a total success, and you're loving your lamp!

Rated 5 out of 5 stars

Great addition to my family day care service

Great little addition to my family day care service. The kids noticed it straight away and loved their new space. Easy to assemble, good quality wood.

May 29, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Sona, Yay, we love this! So glad the kids noticed it right away and are enjoying their fun new space!

Rated 5 out of 5 stars

Easy online experience

Easy online experience
Good customer experience
Quality products

May 28, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Sharron, Yay, that's exactly what we love to hear! So happy it was a breeze!

Rated 5 out of 5 stars

amazing experience

amazing experience. Great little dining table, beautiful design, it came fast. Delivery was fast and safe.

May 27, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Claudia, Yay, so thrilled you're loving your beautiful new dining table!

Rated 5 out of 5 stars

I have bought so much from Temple and…

I have bought so much from Temple and Webster over the past 18 months for my renovation. Everything is easy to order and is delivered quickly and always intact. All the purchases were exactly what was stated and all are quite high quality.

May 28, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Claire, Woohoo, thank you for letting us be a part of your renovation journey and for loving our products!

Rated 5 out of 5 stars

Great service

Great service, fast shipping and amazing quality

May 27, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Megan, Yay, so happy that you are loving your new item and our service!

Rated 5 out of 5 stars

Very happy with the purchase and would…

Very happy with the purchase and would definitely recommend it to anyone looking for a functional yet stylish buffet cabinet.

May 27, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Catherine, Yay, so happy you love your new buffet and all that extra space!

Rated 1 out of 5 stars

No bed

So we get the bed. Randomly get the bed frame 2 weeks after we receive the mattress. And guess what? We’re missing important parts we can’t measure and buy so we had to contact the company to let them know. They emailed us back pretty fast to just say there sending the parts! Good right? Well it’s now been 3 weeks of us couch surfing waiting for this part to come which was supposed to come a whole week ago! No contact no nothing! Haven’t heard a thing and we’re just waiting for this tiny part. Go with a different company don’t bother ordering from them. If I could give 0 stars I would. Thanks for making us have no bed for a whole month.
Edit: not only did I get a fast reply on this but when I did contact them I haven’t heard a thing. The phone number they supplied, guess what! It’s disconnected. How do I give minus stars? What a total joke. These guys want there customers sleeping on the floor apparently.

May 27, 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Sarah, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Sarah in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

Purchasing online with Temple & Webster…

Purchasing online with Temple & Webster was easy! Once I’d chosen my beautiful bedding, Inreceived a confirmation, and shortly after, a tracking advice. My order was received just a week later, which is great for where I live! I highly recommend buying with T&W

May 26, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jill, love that it was such a breeze—enjoy your beautiful new bedding!

Rated 5 out of 5 stars

Great products

Great products, easy order process. Timely delivery.

May 26, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Liza, that is exactly what we love to hear—enjoy your awesome new products!

Rated 5 out of 5 stars

Great shopping experience & loved my…

Great shopping experience & loved my new coffee table & console table.

May 26, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Samantha, that is music to our ears—enjoy styling your gorgeous new coffee and console table!

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate, product arrived in good condition and on time.

May 25, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey there, that is exactly what we love to hear—enjoy your wonderful new find!

Rated 5 out of 5 stars

Goods arrived just as described

Goods arrived just as described, quick delivery, especially when I live in rural Victoria. The chair is good quality, and it was easy to assemble, very happy with the whole experience

May 25, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Val, Yay, so happy you're loving the chair, and thank you for the shout-out!

Rated 4 out of 5 stars

4 star

great product but only missing hole for cable management.

May 23, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Todd, Glad you love your new floating TV unit, even though this model doesn't include pre-drilled cable holes!

Rated 5 out of 5 stars

I bought a lovely plush rug

I bought a lovely plush rug. It was at a great price. Delivery was efficient and quick. I can’t fault my experience with Temple & Webster and the quality of my rug.

May 24, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Nicole, Yay, so delighted you love your gorgeous plush rug—enjoy cozying up your space!

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