Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
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I had a wonderful pair, Abdul and his partner. They were fantastic. They arrived early, were professional, kind and friendly. They worked very hard and provided an exceptional end result. They di... See more
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I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
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Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I had an excellent experience with this…
I had an excellent experience with this cleaning agency! They were extremely professional from the very beginning: punctual, organized, and efficient.
The value for money is outstanding, and what I appreciated most was how kind and helpful they were. They even went above and beyond, cleaning more than expected and paying attention to every detail.
Highly recommended for anyone looking for a reliable, high-quality service!
April 11, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Mara,
Thank you for taking the time to share your feedback.
We are very pleased to hear that you had an excellent experience with our team and that you found our service punctual, organised, and efficient. It’s especially rewarding to know that the level of detail and extra effort from our cleaners made a positive difference to your experience.
Your comments on professionalism, kindness, and value for money are greatly appreciated and will be shared with the team.
Thank you for recommending us. We look forward to supporting you again in the future.
Stay well,
The Tenancy.Cleaning Team
Tenancy.Cleaning Heroes!
End of Builders Clean- 2 Bed Flat
The Operatives were amazing! Unphased by the thick dust which came from holes cut in Laithe and Plaster walls, new Shower room and Kitchen - complete with replacement ceiling! Furniture and bed deeply coated. They left it all sparkling- hard to believe the state it had been in when they arrived. Company who came to hang curtains and blinds next day remarked on how absolutely sparkling the windows all were.
The Cleaners were great people too- very polite and respectful of the space and cheerful and smiley throughout. Wouldn’t even let me make them tea. Brought all their own products and equipment, including a huge stack of dusters and cloths.
I would definitely recommend this Company and will certainly use them again myself.
Great service!
April 6, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Chafford,
Thank you for your detailed and thoughtful feedback.
We are very pleased to hear that our team delivered such a high standard of end of builders clean and that the results exceeded expectations, especially given the challenging condition of the property upon arrival. Your comments regarding the cleanliness of the windows, furniture, and overall finish are greatly appreciated, and will be shared with the operatives involved.
It is also rewarding to know that you found our team polite, respectful, and professional throughout the visit. We take great pride in both the quality of our work and the conduct of our staff while on site.
We truly appreciate your recommendation and look forward to supporting you again in the future should you require our services.
Stay well,
The Tenancy.Cleaning Team
A must
Abubkra and his colleague came to clean. He is 💯 a professional and did an outstanding job. The flat was like brand new. I don’t know how he got the bathrooms and kitchen so clean. He worked so hard and was friendly, I felt like I could immediately trust him. I can not begin to thank him enough.
April 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind words, Deb.
We’re really pleased to hear that Abubkra and his colleague delivered such a high standard and left your flat looking like new. Your comments on their professionalism and friendliness mean a lot to us.
We’ll be sure to pass this on to the team.
Much appreciated.
Amazing job on full house clean - highly recommend
Amazing job! Moving into a new house which needed a full top to bottom refresh.
Fantastic job done by the team especially in the kitchen (looks like a new kitchen) and bathrooms too. Whole house looks refreshed!
Great friendly team and service - highly recommend.
April 9, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Rachel,
Thank you for sharing your experience and for choosing Tenancy Cleaning.
We’re delighted to hear that the team brought your new home up to a refreshed standard, especially in the kitchen and bathrooms. Your kind words about our friendly service mean a lot.
We really appreciate your recommendation and look forward to helping you again in the future.
Stay well,
Tenancy Cleaning Team
Great pricing and end product for an end of tenancy…
Great pricing for an end of tenancy clean on a 2 bed house. I received regular communication up to the cleaning date. I needed to provide a document to the property owner confirming the residence had been professionally cleaned due to having pets in the property.
I discussed this with Mas the Ops Manager who confirmed they would write up a bespoke document for me upon completion to provide.
The cleaning itself was done to a very high standard and the two ladies took me through the property afterwards highlighting all aspects and ensured i was happy with the service before leaving. The property was left in a brilliant condition and no issues with the property owner upon inspection
April 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Russ,
Thank you for your detailed feedback and for choosing Tenancy Cleaning.
We’re pleased to hear that both the service and communication met your expectations, and that the bespoke documentation provided was helpful for your situation. It’s also great to know the team ensured everything was completed to a high standard and confirmed your satisfaction on-site.
We appreciate your trust in our service and are glad the final inspection went smoothly.
Stay well,
Tenancy Cleaning Team
End of tenancy cleaning
End of tenancy cleaning required and opted for the cheapest company I could find which happened to be Tenancy Cleaning. I left the 2 guys to the cleaning while I ran some errands and they were gone a few hours later when I returned.
The team who arrived did FANTASTIC job. We discussed beforehand (and on the day) exactly which rooms/areas I should expect to be cleaned and they were all cleaned to a very high standard.
I would highly recommend Tenancy Cleaning and will always use them again should I have any cleaning needs.
April 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Benjamin,
Thank you for taking the time to share your experience and for placing your trust in Tenancy Cleaning.
We’re very pleased to hear that our team delivered a high standard of service and that everything was completed in line with what was agreed beforehand. Clear communication and setting accurate expectations are key parts of how we operate, so it’s great to know this was reflected in your experience on the day.
Your recognition of the team’s work means a lot, and we’re glad we could meet your expectations, especially as you gave us the opportunity despite opting for a cost-effective option.
We truly appreciate your recommendation and look forward to assisting you again whenever needed.
Stay well,
Tenancy Cleaning Team
Moved house
Moved house, and reached out that evening, and at noon the next day I had two great guys arrive for a deep clean. Service has been first class, from the initail request for a quote to the end result of a gleaming home. They were professional, friendly and nothing was any trouble.
April 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Ann,
Thank you for choosing Tenancy Cleaning and for your kind feedback.
We’re glad we could arrange a quick turnaround and deliver a high standard service. Your comments on the team’s professionalism and attitude are greatly appreciated.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Excellent deep clean....
Needed the tenant's end of deep cleaning on a studio flat. Shaida was very prompt and took her time and attention in providing an engaging and effective service. Thanks for making it a quick, easy and efficient process. Will use this company and Shaida team again in the future.
April 5, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Sunny,
Thank you for choosing Tenancy Cleaning.
We’re glad to hear that Shaida and the team delivered a thorough and efficient service. Your feedback on the attention to detail and smooth process is highly appreciated.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Thorough, Reliable, and Professional Service
Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the extra mile to ensure everything was completed to a high standard. They were also efficient and finished right on time, which we really appreciated during a busy move. Highly recommended!
April 7, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Mehrdad,
Thank you for your feedback and for choosing Tenancy Cleaning.
We’re pleased to hear that Shaida and Zanko delivered a thorough and timely service. Your recognition of their attention to detail and professionalism is greatly appreciated.
Thank you for your recommendation, we’re glad we could support you during your move.
Stay well,
Tenancy Cleaning Team
Supreme deep clean that was affordable
I moved into an apartment that had allegedly been professionally cleaned but you could see many surfaces were dirty and the carpet needed proper cleaning. So I arranged for a deep clean with tenancy.cleaning. Shaida and Zanko were exceptionally professional and friendly. They did a great job and make the place sparkle! They also showed me video of what came out of the carpets!! I feel much better knowing they cleaned the carpets properly. Highly recommend Shaida and Zanko and I hope to see them again when I next need a cleaning service!
April 7, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Eve,
Thank you for sharing your experience and for choosing Tenancy Cleaning.
We’re pleased to hear that Shaida and Zanko were able to bring the property up to the standard you expected. Transparency is important to us, so we’re glad the carpet cleaning results gave you that added reassurance.
Your recommendation is highly appreciated, and we look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Our flat was in a bit of a chaotic…
Our flat was in a bit of a chaotic state at the end of tenancy, what with boxes everywhere and running out of time to do all the cleaning needed. Team John in Yarmouth arrived at the time booked and worked through all the mess (sorry about the boxes everywhere and us coming in and out moving!). Flat looked great at the end - thanks!
April 2, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Daniel,
Thank you for your feedback and for choosing Tenancy Cleaning.
We understand how hectic moving can be, so it’s great to hear that Team John was able to work efficiently around the situation and deliver a strong result. No need to apologise, this is exactly what our teams are prepared for.
We’re glad you were happy with the outcome and appreciate your kind words.
Stay well,
Tenancy Cleaning Team
Great!
Ismael and Ali were both great and really thorough. Thanks both!
April 2, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Han,
Really appreciate you taking the time to leave this! I’ll make sure Ismael and Ali see your kind words, they’ll be pleased to know their hard work didn’t go unnoticed.
Thanks again for choosing us!
Deep clean in all the property
I moved into a new property and needed a thorough deep clean all through the house. Two locket gentlemen came and did an excellent job from top to bottom and I was very pleased with the time and effort they put in. I have used this company before and would recommend to family & friends. Very professional and friendly. Thankyou you did a great job
April 2, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi,
This was such a pleasure to read, thank you for your continued trust in us! It’s always great to hear that the team delivered a thorough clean, especially for something as important as moving into a new home.
We really appreciate your recommendation to family and friends as well, that means a lot to us. I’ll be sure to pass your kind feedback on to the team.
Wishing you all the best in your new place!
Outstanding end-of-tenancy clean — couldn't be happier!
I recently booked this company for an end-of-tenancy deep clean of a studio flat, and it turned out to be a good decision made during what is always a stressful moving process. The experience was seamless, professional, and genuinely impressive.
Shaida, who led the work, was an absolute pleasure to deal with. She arrived on time, which immediately set a reassuring tone for the day. It's such a simple thing, but punctuality speaks volumes about how seriously a person takes their work, and Shaida clearly takes it very seriously indeed.
The quality of the cleaning itself was outstanding. Every corner, surface, and appliance was tackled with real thoroughness and care. The room looked better than it did when I first moved in.
What also stood out was the flexibility on offer. There was no problems with adjusting the timing of the appointment, even though it happened to be on the Easter Sunday. That kind of adaptability is genuinely rare and hugely appreciated when you're juggling the a hundred other things that come with moving out.
Communication throughout was equally excellent — prompt, clear, and friendly at every stage, whether by phone or message. I appreciated the trust shown by the company when it turned out my payment was only pending, not yet cleared, at the time of the appointment.
If you need an end-of-tenancy clean done properly, look no further. I would recommend Shaida and Tenancy.Cleaning without reservations. Truly five-star service.
April 5, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Greg Staniak,
Reading your review genuinely made our day. You’ve captured exactly the standard we aim to deliver, especially during what we know can be a hectic moving process.
Shaida will be absolutely delighted to hear this, her attention to detail and professionalism are something we value highly, and it’s great to see that reflected so clearly in your experience. Delivering that “better than move-in condition” finish is always the goal, so your feedback really means a lot.
We’re also pleased that our flexibility and communication stood out. We understand how unpredictable moving can be, so we always do our best to accommodate where possible, even on occasions like Easter Sunday.
Thank you again for your trust and for such a thoughtful recommendation. Wishing you all the best in your new chapter!
Ismael and ALi
Ismael and ALi
just did awonderful Job
they are very professional and friendly staff. Did every piece into details. I am quite excited with their Job . will recomend Tenancy cleaning and use them again.
Thankyou
April 4, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Roman,
Thank you for the great feedback! It’s fantastic to hear that Ismael and Ali delivered such a detailed and professional clean, they really do take pride in their work.
We’re glad you were happy with the result, and we truly appreciate your recommendation. Looking forward to helping you again in the future!
257 pound for a 1 hour wipe down
I recently booked a full property clean with Tenancy Cleaning and the service fell well below what was advertised.
Two cleaners attended for approximately one hour in total, which was clearly not sufficient for the scope of work outlined in the invoice. As a result, multiple areas were either not cleaned at all or were only superficially wiped.
Examples include:
Kitchen cupboards left with visible grime, sticky residue, and food remnants Window frames and tracks still dirty Bathrooms still showing limescale and buildup Skirting boards and floors not properly cleaned General dust and debris (including hair from the previous tenant) still present
I raised these issues during and after the visit, and even had to ask the cleaners to redo basic areas while they were still on site.
When I contacted the company, I was told that their policy is to offer a re-clean as the primary remedy, and if this is declined, refunds are limited to 10% of the booking value. In my case, despite the extent of the work not completed, their final offer was £50 on a £257 service.
In my view, this approach is not in line with the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill. A company policy should not override a customer’s statutory rights where a service has not been properly delivered.
I had offered to accept a re-clean if a different team attended, however this was not possible, and I was not comfortable having the same team return given the standard of the original visit.
Overall, the service did not reflect what was advertised, and the resolution offered did not reflect the level of work not completed.
I would recommend others exercise caution, check the work thoroughly, and be aware of how complaints are handled.
I declined the £50 offer and have proceeded with a chargeback through my bank.
Update to the reply: This is a new build property and only one year old. So yes it looked clean before you started. The purpose of getting in professional cleaners was to deep clean the property. Do things like remove limescale from the bathroom, wash out all kitchen cupboards, clean windows and in the frames etc. I have many photos of all around the property showing what has not been done. I actually have indoor cctv and can see the amount that was not cleaned. Given the extent of what should have been cleaned and for 257 pound it is pretty much impossible to do it all within an hour.
I remain very confident given all of the evidence that AMEX will get me a chargeback.
April 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your feedback, Shaun.
We take concerns of this nature seriously, and we would like to clarify the full context of this matter for transparency.
The service carried out on 3 April was completed in accordance with the agreed scope, and we hold post-clean photographic and video evidence to support this. As with all of our bookings, where any concerns are raised, our primary and standard remedy is to offer a full re-clean to address any areas of dissatisfaction. This was offered to you promptly.
We understand that you requested a different team; however, due to availability constraints in your area at that time, this was not possible. Despite this, the re-clean remained available so that any concerns could be fully resolved.
As the re-clean was declined, a goodwill refund of £50 was offered as a gesture of resolution, without admission of fault. This was above the minimum outlined in our Terms and Conditions.
We also note your reference to the Consumer Rights Act 2015. Our process is designed to align with this, by first offering repeat performance to rectify any issues raised. This is the industry-standard approach and ensures that customers are given the opportunity to have the service completed to the expected standard.
As you have chosen to proceed with a chargeback, we will now provide all relevant evidence, including time-stamped documentation and post-service media, directly to your bank, who will review the matter independently.
We remain confident in our position and the evidence available, and we will fully cooperate with the dispute process.
Stay well,
The Tenancy.Cleaning Team
Absolutely brilliant service
Absolutely brilliant service - great communication, simple payment process, polite and professional and a first class job of the flat. Thanks so much for making this part of our move so easy!
April 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Vikki,
Thank you for your fantastic review! We’re so glad to hear that our team made this part of your move easier and that you found the communication, payment process, and cleaning all first class. Your kind words mean a lot, and we hope to assist you again in the future!
The Tenancy.Cleaning Team
Trusted cleaning perfection! 💫
Easy to book, received regular updates once booking confirmed. Honestly I received a service that was above and beyond my expectations on the end of tenancy clean tasks listed. The property was sparkling and smelt fantastic! I would recommend this company as a trusted professional service as they went over and above my expectations in thorough cleaning and customer service.
April 2, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Wendy,
Thank you so much for your amazing review! We’re delighted to hear that your end-of-tenancy clean exceeded expectations and that the property was sparkling for you. It means a lot that you found our booking process easy and appreciated the updates. Your recommendation as a trusted professional service really motivates our team to keep delivering top-quality cleaning and service.
The Tenancy.Cleaning Team
Poor standard of clean resulting in…
Poor standard of clean resulting in deductions for cleaning from tenancy deposit.
Have subsequently been charged an additional £160 of cleaning charges by landlord due to poor attention to detail in the clean by this company. In particular, marks on skirting and doors, cupboard cleaning, door handles and lights not being cleaned.
Cleaners also arrived over one hour late.
Due to delay in getting check out report from letting agent, company will not offer any compensation due to timeframe which has elapsed from original clean.
Make sure you check their work throughly.
February 24, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Hannah,
We take all feedback seriously, but it is important to present the full and accurate context for anyone reading this.
Your cleaning service was completed on 24 February 2026. Your complaint was submitted on 2 April 2026, which is 37 days after the service.
Our Terms and Conditions (Clause 6.2 – Complaint Procedure), which are agreed to at the time of booking, clearly state that:
• Complaints must be raised within 7 days, and
• Must include photographic evidence
This policy exists because the condition of a property can change significantly over time due to use, access by third parties, or environmental factors. After 37 days, it is not possible to reliably attribute any issues to the original service.
You referenced a check-out report dated 26 February 2026. However, this was not shared with us within the required timeframe, nor were any concerns raised at that point, when they could have been properly investigated and resolved.
Regarding the additional £160 charged by your landlord, we were not given the opportunity to review or address any issues within the contractual window. As such, we cannot accept liability for third-party charges raised over a month after completion.
We also note your comment about arrival time. Our records show that access and job start times can vary depending on factors such as property readiness and coordination on the day, but no issue was raised at the time of service.
For transparency, we retain internal service records and post-clean documentation confirming the job was completed in line with the booked service.
Our complaint policy is in place to ensure fairness to both clients and our cleaning teams. In this case, the complaint was submitted 30 days beyond the agreed reporting period, and therefore could not be investigated.
Stay well,
The Tenancy.Cleaning Team
Fantastic cleaning
Fantastic cleaning. Can’t fault. Really quick and efficient in the booking and cleaning. Shaida and saza Were great!!
April 2, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Thom,
Thank you so much for your 5-star review! We’re thrilled to hear that Shaida and Saza provided such a fantastic cleaning experience and that the booking process was smooth for you. We really appreciate your kind words and look forward to helping you again in the future!
The Tenancy.Cleaning Team
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