Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
Company replied
I had a wonderful pair, Abdul and his partner. They were fantastic. They arrived early, were professional, kind and friendly. They worked very hard and provided an exceptional end result. They di... See more
Company replied
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
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Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 59% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard working polite friendly team
They were really hard working, super polite and punctual. Did a really good job and I got my whole deposit back.
March 20, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Clovy,
Thank you for your kind words! Our team always strives to work efficiently while keeping things friendly and professional, so it’s fantastic to hear we hit the mark. Congratulations on getting your full deposit back — that’s the result we love to see! We really appreciate your feedback and hope to assist you again in the future.
The Tenancy.Cleaning Team
Absolutely Spotless
Mohammed and his team did an amazing job. I moved into my new flat with my partner and had the team come in for a full deep clean. The carpets look brand new and the whole flat is absolutely spotless. Would highly recommend and would use them again any time.
March 21, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Max,
Thank you for the fantastic feedback! Mohammed and the team will be thrilled to hear your flat feels brand new. There’s nothing better than walking into a sparkling home, especially after a move — we’re so glad we could make that happen for you and your partner. Your recommendation means a lot, and we’ll be ready whenever you need us again!
The Tenancy.Cleaning Team
Great professional service.
March 9, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Tom,
Thank you for your feedback! We’re glad to hear you were happy with our professional service. Your support means a lot, and we’d be delighted to assist you again in the future.
The Tenancy.Cleaning Team
Fantastic job!
The team did a really great job, they left my flat in immaculate state.
March 17, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Joyce,
Thank you for your wonderful feedback! Our team will be thrilled to hear your flat was left immaculate — that’s exactly the standard we aim for. We really appreciate you taking the time to share your experience and look forward to helping you again whenever needed!
The Tenancy.Cleaning Team
Efficient and good value for money
They were able to come asap once I got in contact with them, the team worked really hard to clean some dirt they weren't necessarily expecting. They arrived later than expected but more than made up for it by staying longer than the allocated time. I would definitely use them again as it was value for money, and a friendly and professional service.
March 17, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Amifa,
Thank you for taking the time to share such detailed feedback! We’re glad we could respond quickly and tackle the unexpected dirt to leave your place looking great. While we always aim to be on time, we’re happy our team could make up for it by going the extra mile. Your kind words about our service and value mean a lot — we’d be delighted to assist you again anytime!
The Tenancy.Cleaning Team
Very disappointing service
We booked this company for an end-of-tenancy clean and unfortunately the experience was very poor. The cleaner arrived over an hour late, which forced us to leave the key under a plant pot so they could access the property, creating an unnecessary security risk.
The cleaning itself was far below professional standard. Carpets still had debris, bathrooms (basins, mirrors, toilets) were dirty, and surfaces, skirting boards, windowsills and windows were dusty. There were cobwebs throughout cupboards, corners, and radiators, and appliances such as the dishwasher, fridge and fireplace had not been cleaned.
When we complained, they offered a “complimentary” re-clean only if we paid the full amount upfront, which we felt was unreasonable given the first experience.
We would recommend not paying upfront and checking the work carefully before payment.
March 14, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your review.
We take all feedback seriously; however, your account omits several key facts.
First, the original end-of-tenancy cleaning service remains unpaid. Despite this, we still offered a full complimentary re-clean as a goodwill gesture to address your concerns—something that goes beyond our standard obligations.
Second, our Terms & Conditions (agreed at the time of booking) clearly state that payment is required upon the team’s arrival and before work begins. This applies to both initial services and any re-cleans. Your request to withhold payment until after completion is not a condition we accept under any circumstances.
Third, you declined the re-clean under these terms and asked us to close the case. This is important context, as it means the resolution we offered was not refused by us—but by you.
We also note that access to the property was arranged by leaving keys unattended outside. While we understand the situation, this was not instructed by us and falls outside our responsibility.
Our position remains:
• A full re-clean was offered
• Clear and standard payment terms were communicated
• The service remains unpaid
• The case was closed at your request
We remain confident that our resolution was fair, reasonable, and in line with industry standards.
The Tenancy Cleaning Team.
The end of tenancy cleaning was…
The end of tenancy cleaning was excellent. The team was professional, efficient, and left the property spotless. Everything was cleaned to a very high standard, which made the whole moving process much easier for us. We would definitely recommend their service to anyone needing a reliable end of tenancy clean.
Shout out - Daniel Xanna & Alessandra!
February 19, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Kelsey,
Thank you so much for your fantastic review! We’re thrilled to hear that Daniel and Alessandra delivered a spotless clean and made your moving process easier. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to the team.
Wishing you all the best in your new home!
The Tenancy.Cleaning Team
Shaida and Saza are professional and…
Shaida and Saza are professional and helpful.
March 12, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Luke,
Thank you for your 5-star review.
We’re very pleased to hear that Shaida and Saza were professional and helpful during your service. Your feedback is greatly appreciated, and we will be sure to pass your kind words on to them.
Thank you for choosing our service, and we hope to assist you again in the future.
Kind regards,
Tenancy Cleaning Team
Abel did a great job with our carpets…
Abel did a great job with our carpets which are very light in colour and delicate, and successfully removed the stains of spilt milk. Would use again.
March 13, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Jordan,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that Abel did a great job with your carpets, especially given their light colour and delicate nature. It’s great to know he was able to successfully remove the milk stains and leave the carpets looking their best.
Your feedback means a lot to us, and we truly appreciate your trust in our service. We look forward to assisting you again in the future.
Kind regards,
Tenancy Cleaning Team
Thelma did an excellent job cleaning my…
Thelma did an excellent job cleaning my property
She throughly cleaned every where she was very nice and pleasant
March 10, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Angela,
Thank you very much for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you were happy with the service and that Thelma did an excellent job cleaning your property.
Your kind words about her thorough work and pleasant attitude mean a lot to our team. We will make sure your feedback is shared with Thelma, it will certainly make her day.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Tenancy Cleaning Team
Quality end of tenancy cleaning
David and his colleague were very punctual and fully prepared for the booking. He confirmed the order details with me before starting the clean. The cleaning was highly efficient and completed in good time. I was very pleased with the quality. I would definitely use this company again. Thank you very much.
March 10, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Mrs. Taylor, thank you so much for your kind words! We’re delighted to hear that David and the team provided a punctual, efficient, and high-quality clean. Your satisfaction means a lot to us, and we’d be more than happy to assist you again for any future cleaning needs. Thanks again for choosing us!
Once off deep clean.
Once off deep clean was done really well and professional, I pointed out the main areas of concern and Mohammad did a great job in making sure it was done correctly. Great job!
March 5, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi David, thank you for taking the time to share your experience! We’re thrilled to hear that Mohammad addressed your main concerns and delivered a thorough, professional deep clean. Your feedback really motivates our team to keep up the high standards. We look forward to helping you again whenever needed!
Ismail and Ali were fantastic
Ismail and Ali were fantastic. On time, polite, checked everything with me and worked fast. Standard of cleaning for an end of tenancy was great. Would definitely recommend 🙂
March 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Louise, thank you so much for your wonderful feedback! We’re delighted to hear that Ismail and Ali impressed you with their punctuality, professionalism, and thorough cleaning. Your recommendation means a lot to us, and we’d be happy to assist you again anytime!
A class
This is the second time I gave used this cleaning company. I highly recommend them. The staff are always on time friendly and do a great job. We will be using them again
March 6, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Dianne, thank you for your continued trust and support! We’re thrilled to hear that our team’s punctuality, friendliness, and quality of work have consistently met your expectations. We look forward to providing you with another great experience next time!
Fantastic Service!
Great communication from start to finish. Omar and his cleaning team provided an outstanding level of service and my mum's house looked spotless afterwards. Worth every penny.
February 25, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Vicky, thank you for sharing your experience! We’re so pleased to hear that Omar and the team delivered a spotless clean and that our communication made the process smooth. Your kind words mean a lot, and we’d be delighted to help you or your family again in the future!
Nesh and His Team were Great
Service was quick and easy to book/organise. Nesh and his Team were professional, detailed and friendly and the job they completely was done to a very high standard. Would definitely recommend
March 5, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Coll, thank you for your fantastic feedback! We’re thrilled that Nesh and the team provided a professional, friendly, and high-standard clean, and that the booking process was smooth for you. Your recommendation means a lot to us, and we’d be happy to assist you again anytime!
Feel incredibly let down
Feel incredibly let down, paid for a full end of tenancy clean. First team didn't turn up after waiting nearly 1.5hrs for them to arrive. 2nd team arrived later that afternoon, who were lovely and set to work straight away but unfortunately a lot of areas were missed and not done properly. Had to dust and go over some of the skirting so feel I could have done a better job myself and be £700 better off! Will be following up once I know how much deposit I will loose.
February 28, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Sophie,
We are sorry to hear you were disappointed with your experience. We would like to clarify the facts of this case:
• Following your initial complaint, we promptly offered a complimentary re-clean in line with our Terms and Conditions.
• At that time, you confirmed that the keys had been returned to the estate agent and that you had cleaned certain areas yourself, which meant our team could not access the property to inspect or rectify the alleged issues.
• Because the re-clean was declined and the property altered, we were unable to complete the formal corrective process.
• Our policy provides a re-clean as the corrective remedy; compensation is not offered in place of this process.
We remain committed to reviewing any formal documentation from your landlord or letting agent confirming a specific deposit deduction directly attributable to cleaning deficiencies. Without such evidence, the opportunity for further action cannot be reopened.
We strive to provide professional, timely, and high-standard cleaning services, and we take all complaints seriously. Unfortunately, in this instance, the re-clean process was not able to be completed due to circumstances beyond our control.
The Tenancy Cleaning Team
Amazing job done with professionalism and kindness
It was extremely quick and easy to book the service online, which I also asked to rearrange many time and they helped me with no problems. I was sent by email, WhatsApp and text message an extremely detailed quote and numerous reminder. The team was extremely polite and organised. They arrived earlier than planned, but they were happy to wait for me since I was out of the house. They were quick, but still did an amazing job on a very dirty end of tenancy flat. It looked sparkling and the kitchen hood, oven and shower were shining when finished and the flat smelt so clean! I was extremely satisfied. Thanks again to the team
March 4, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Francesca Capaldo,
Thank you very much for taking the time to share such a detailed review. We truly appreciate your kind words and are delighted to hear that you were satisfied with the service.
We’re especially pleased that you found the booking process quick and straightforward, and that our team was able to assist you with the multiple rearrangements without any issues. Providing clear communication through email, WhatsApp, and text reminders is something we prioritize to make the process as smooth as possible for our customers.
It’s also great to hear that the cleaning team made such a positive impression, from arriving early and patiently waiting for you, to delivering a thorough clean that left the kitchen hood, oven, and shower sparkling. End of tenancy cleans can often be very demanding, so it means a lot to know the results met your expectations.
Your feedback will certainly be shared with the team; they will be very happy to know their professionalism and effort were appreciated.
Thank you again for choosing Tenancy Cleaning, and we wish you all the best in your new home.
Stay well,
The Tenancy Cleaning Team
I found team is very professional and…
I found team is very professional and overall I had a good experience.
March 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Anil Gupta,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our team professional and that you had a good overall experience with the service. Your feedback is greatly appreciated and will be shared with the cleaning team.
Thank you again for choosing Tenancy Cleaning. We truly appreciate your support.
Stay well,
The Tenancy Cleaning Team
Mohammed was really good
Mohammed was really good, the flat is cleaner now compared to when I moved in 2 years ago. Would highly recommend to anyone
March 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Sophie,
Thank you so much for your kind words! We’re thrilled to hear that Mohammed did an excellent job and that your flat feels even cleaner than when you first moved in. We really appreciate your recommendation and hope to assist you again in the future!
The Tenancy.Cleaning Team
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