Tennis TV Reviews 

187
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were let down by their experience overall. Many customers found the app to be consistently problematic across various devices, with issues like failing requests, black screens, and an inability to access paid subscriptions. The service itself was frequently described as unreliable and poor, with people unable to watch matches despite having active subscriptions. Reviewers also expressed frustration with the subscription model, noting instances where they were asked to subscribe to premium or faced issues with ad-free services. The website and user experience were also criticized for being difficult to navigate, clunky, and outdated, with problems like disappearing Chromecast icons and confusing layouts. However, some people also felt that the app was one of the best for following tennis and appreciated the addition of new features, with some even describing the service as excellent and virtually fault-free.

What people talk about most

Application

Users describe negative interactions with the app, with many reporting it as a "nightmare" and an... See more

Service

Clients share negative opinions on service, with many expressing deep frustration and disappointment over its... See more

Subscription

People report negative experiences with subscription, with many expressing frustration over paying for... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers praising the app as one of... See more

Website

Customers consistently note negative experiences with the website, with many unable to watch matches on their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

No matter the device: Apple TV, iPad, iPhone, Mac, this bloody service isn't working!!! Server error. Manifest request failed. Network Error: Response Validation Failed. Status Code: 403. Three... See more

Company replied

Rated 1 out of 5 stars

Having been charged £99.99 for a subscription to Tennis TV I've been unable to use the app. They say I have to subscribe to Premium! Can I add that I have already posted a review on Trust Pilot tha... See more

Rated 1 out of 5 stars

Useless, needless change, sound is automatically set to off, live isn’t live no commentary unless you are in the main headline live broadcast. Easier to log into it via the World Wide Web. Would give... See more

Company replied

Rated 1 out of 5 stars

I don't think this company would want to improve. They simply refuse to return your money for months on end without supplying any service. There is always some technical error which can never be fixed... See more

Company replied


Company details

  1. Movie Streaming Service

Written by the company

Tennis TV – Official ATP Tour Live & On‑Demand Streaming Tennis TV is the official streaming service of the ATP Tour, giving tennis fans worldwide access to live and on‑demand coverage of every ATP Tour tournament, including ATP Masters 1000, ATP 500 and ATP 250 events. Subscribers can watch thousands of live matches and replays throughout the season, with full match replays, highlights, classic matches and exclusive ATP content. Tennis TV offers multiple courts, flexible viewing options and high‑quality streams, so fans never miss the action from their favourite players. Tennis TV is available on web, iOS and Android mobile apps, and on a wide range of connected TV and streaming devices, including Amazon Fire TV, Roku and Samsung Smart TVs, making it easy to watch tennis at home or on the go. Please note: Tennis TV covers ATP Tour events only and does not include Grand Slam tournaments or WTA matches. Fans can create a free account to explore the platform, with paid subscriptions unlocking full live and on‑demand access. Whether you’re following the biggest tournaments or watching matches on your own schedule, Tennis TV is built for tennis fans who want reliable, official ATP coverage all season long.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(187)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM!!!

SCAM! NO TENNIS AFTER PAYMENT!
My lawyer just works on a class action lawsuit with many people who got scammed.

May 18, 2024
Unprompted review
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Rated 2 out of 5 stars

be straightforward with subscribers

I have no problem with the content. However i don't like the way they manage subscriptions. I am currently signed up for premium, however they suddenly cancelled my subscription and asked me to sign up for premium again and i know the reason why. I don't have an issue with the annual amount since that i what i was paying anyway on a per monthly basis but that monthly amount suddenly increased without any notification while they are pretending it was an issue with automatic payments and looking into it while asking users to sign up again for premium. Honestly, a little transparency would go a long way. This is childish and extremely immature on their part and they must think we are bereft of a brain. Sad.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent coverage of all the ATP matches all year.

I think Tennis TV is absolutely fantastic as I can watch all the ATP matches wherever I am on either the computer or TV.
Have not experienced any streaming problems.
Delighted that Robbie Koenig and Sue Thearle have been commentators for the Madrid Tournament.
It was a joy to see Rafa play again.
Excellent! Thank you Tennis TV.

April 30, 2024
Unprompted review
Rated 1 out of 5 stars

No tennis after paying

I paid for my subscription through google play. Google play say the my account was activated. Tennistv says it isn't. Google play says it can't fix because it is tennistv's problem and tennistv says its google plays problem because they can't fix it. So I am not getting tennis even though I have paid my subscription. Goole play won't give a refund because tennistv has the money and tennis tv won't give a refund because they say its google play's problem!!!

April 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Thoroughly pathetic vis a vis multiple…

Thoroughly pathetic vis a vis multiple devices. At 'best' I log out of it first on my mobile device browser (no Desktop device) but even that didn't work with a 3rd device!! SO ENFURIATING.

One star for the - smartphone only - spoiler free function. But they mess that up - without it on TV. So, would be a zero .. but didnt know if that would function here.

Mostly .. a con.

April 19, 2024
Unprompted review
Rated 3 out of 5 stars

Bit dodgy

I used to love this app. Granted, they don't show grand slams which is a bit of a shame, but to the reviews below, they do show women's tennis, however the tour is currently at Monte Carlo and there is no women's tennis there. With regard to commentators, there is the option to watch the match with no commentary, I've done it plenty of times as the commentators are very annoying!

However, my problem is that it won't load on my Sony Google TV. I can watch it in the bedroom on my firestick ok, which is a bit strange. Hopefully this will be dealt with soon and I can go back to annoying my husband with tennis on all the time.

April 12, 2024
Unprompted review
Rated 4 out of 5 stars

Very good.

I have just signed up so I can watch the Monte Carlo Masters and so far have had no problems streaming on my LG TV. My only issue is that I have not had any commentary at all on any of the matches, even on the main court.

April 10, 2024
Unprompted review
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Rated 1 out of 5 stars

Terrible tv app

Terrible tv app. You can’t adjust your fast forward speed on the TV app, and there’s a bug which will just fast forward your video to the end if you press the fast forward button multiple times. This is the worst tv app that I’ve ever used, and it seems like this issue was reported a while back but still hasn’t been fixed.
Another annoying thing is once you close the video, the app doesn’t keep a record of where you stopped, so you have to press the fast forward button (which doesn’t work) a million times to get to the bit that you actually want to watch. Terrible terrible tv app experience.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Tennis TV

Tennis TV, tennistv.com does not have any customer support at all. You cannot change your email or delete your account. So be warned.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

This subscription is terrible and…

This subscription is terrible and doesn't offer what they say they do. I had it for less then 24 hrs when I realized they don't show ANY of the big opens and they do not show women's tennis. I cancelled my subscription and requested a refund, again less then 24 hrs and they refuse to do it. Terrible customer service experience. Do not sign up!

April 1, 2024
Unprompted review
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Rated 1 out of 5 stars

No customer service

As a new customer in January I couldn't load Tennis TV so contacted customer services, I replied to the automated email as requested and never heard a thing after that. I find that appalling, it seems there's no help available at all.

January 14, 2024
Unprompted review
Rated 2 out of 5 stars

Commentators

Tennis coverage great BUT ruined by the commentaries which go on endlessly. I was told I could turn the sound off but that completely removes the sound of the ball, umpire and crowd - so no atmosphere. Other broadcaters offer you the choice of "ambient sound" - i.e. no commentators , why oh why don't TennisTV do tis??? Commentators continually give you the results of other matches which you have not replayed yet and recently graphics are coming up on screen showing results of other matches. Just ridiculous. This week the help button and cancel button are not active. If they sorted these things they would get a 5 star!

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish. I bought a subscription and wasn’t able to watch the finals. I emailed about it straight away and got a response 2 days later from a guy who I doubt is a person - more like a robot. I requested a refund but never got it even though they did not provide the service. Terrific customer service from K Bron.

March 22, 2024
Unprompted review
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Rated 4 out of 5 stars

Overall very satisfied but some commentators just awful

Recently subscribed and overall happy with the service. Watching via Firestick and video quality is very good. Some matches on outer courts aren't a good viewpoint. Main issue is the commentary ..Kevin Skinner is appalling even makes Robbie Koenig sound not bad. Just trots out reams if meaningless stats from his screen.

March 17, 2024
Unprompted review

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