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Rated 5 out of 5 stars

Hi, got desired requirment, good quality pictures & video, easy to operate with clear easy instructions. Thank you vety much.

Rated 4 out of 5 stars

i tried to pay but there s no much options to pay only cards but i dont wanna put my info in an overseas account, i dont see paypal or any other options like credit or gift cards. The site has potent... See more

Company replied

Rated 3 out of 5 stars

The video enhancement quality is outstanding, however, the upload facility is hit and miss. Video clips much longer than 5 minutes would not upload. There is no notification of this in the help guide.... See more

Company replied

Rated 5 out of 5 stars

Cannot express just how amazing Tensorpix is, i'm trying to catalogue the work of a short lived band which includes their music videos which we're filmed in the mid-late 00's with old tech. After runn... See more

Company replied

Company details

  1. Software Company

Written by the company

Online AI tools for video and image quality enhancing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

112 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I love it

I love it , the quality of enhancement is next level, the upscaling of images , just another level

March 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Better than just enhancing

Yesterday I enhanced a video using the app. I also tried other apps, but they didn't work as well as Tensorpix. I don't need enhancing often, but when I do, I use Tensorpix. Also, I need to compliment the UI of the app, it's very user friendly.

March 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible Experience with TensorPix

I had a terrible experience with TensorPix and want to warn others about their misleading policies and poor customer service.

When I initially used TensorPix, I opted for the free preview, which only showed the first few seconds of my video. Based on this limited preview, I purchased credits, however, when I used the credits, the output was extremely disappointing. The faces were very pixelated and far from the quality advertised!

My experience with TensorPix was a waste of time and money. Their free preview is misleading, their service does not deliver as promised, and their customer support is unresponsive. I advise anyone considering their services to think twice and look for more reliable alternatives.

July 25, 2024
Unprompted review
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Reply from TensorPix

Hi Keilor,

I'm very sorry for the poor experience you had with TensorPix.

The output quality of a limited preview should match the quality of the full process. It's important to check that the same AI filters were selected when the preview was used and when the full process was applied.

As we're a small team, we don't have a large support team so the average response time can be an hour or two. We're sorry we didn't answer sooner.

Rated 5 out of 5 stars

Fantastic quality and speed video upscaler

Fantastic AI video upscaler with easy to use UI! Significantly better results than with Topaz and am able to process multiple videos at once, resulting in major time savings. A life saver.

May 15, 2024
Unprompted review
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Reply from TensorPix

Thank you Anne! We're just getting started so expect even better things from us :)

Rated 1 out of 5 stars

Terrible editing and not worth the money

Very bad outcome. The video was sent back upside down, slowed down and still as blurry as before. I paid for a service I didnt get and there seems to be no way to contact them to complain or ask for a refund.

February 13, 2024
Unprompted review
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Reply from TensorPix

Hi Diane,

I'm very sorry for the poor experience. Please contact us at info@tensorpix.ai or using the chat feature (bottom right corner icon) on our website.

Our support team will help you out from there.

Best,
Bartol

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Rated 5 out of 5 stars

Good at processing old film family recordings

Used the product to process old 16mm film family records, which were digitalized 20 years ago with terrible compression and resolution. Cleaned film dirt, digital artefacts, did 400% upscale and 2x frame rate. The result is of course not like filmed with modern equipment, but much much more better then it was before TensorPix processing.

February 2, 2024
Unprompted review
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Reply from TensorPix

Glad we could help Ivan! One day, the quality will look like it was filmed with modern equipment :)

Rated 2 out of 5 stars

Atrocious download speeds

I am writing this, waiting on my 2GB download. My internet is all good at the moment, no issues. It's not lightning-fast internet, but a download of this size would take a maybe 10-15min at the most.
My current estimated time for this download is 22 HOURS FOR A SINGLE 2GB VIDEO (the thruth is it keeps toggling between 1-2 DAYS). I've downloaded entire 40GB games in a fraction of the time.
This is not an ISP or connection issue, everything else is up to snuff and running fine.
It is sad that I have to rate this based on something technically unrelated to the core service provided, but this is ancient Internet levels of slow. What is going on?

It's so slow that I can't even preview the video I've chosen to upscale and download.

TensorPix, you guys might need to fix some things.

January 11, 2024
Unprompted review
TensorPix logo

Reply from TensorPix

Hi,

We're sorry for the poor experience. We had some issues with servers that should now be resolved.

Can you please try again?

Rated 5 out of 5 stars

Amazing!!!

Cannot express just how amazing Tensorpix is, i'm trying to catalogue the work of a short lived band which includes their music videos which we're filmed in the mid-late 00's with old tech. After running the videos through TensorPix the clarity is incredible, it's complete transformed them from a pixelated mess to a stunning, colourful and clear picture. Absolutely gobsmacked and it's a thrill to see these videos in such a high quality resolution. Absolutely magical and well worth paying for a subscription. Thanks so much!!!!

January 4, 2024
Unprompted review
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Reply from TensorPix

Thank you Graham!

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