The Terracotta Herbs Company Reviews 63

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Had before and been pleased by the product and marketing approach. Sorry to see that they are no longer commercially viable but have taken advantage of 2 kits at a reduced price.

Rated 5 out of 5 stars

Packaged so nicely, quick delivery and really lovely vibes from the owners and Instagram page. I found through an Instagram ad and bought immediately for my friend who wants to grow her own herbs. Lov... See more

Rated 1 out of 5 stars

I was most unhappy to see that you used Amazon as your carrier. I never knowingly use this company as i believe them to use unethical practises and act in an exploitative manner as for the herbs ,... See more

Company replied

Rated 5 out of 5 stars

Such a lovely gift idea and fantastic customer service. My kit unfortunately arrived with smashed terracotta pots, most likely due to the fact that a delivery man had dropped it from a height into our... See more

Company details

  1. Seed Supplier

Written by the company

Helping you grow your own herbs at home in beautiful terracotta pots.


Contact info

3.9

Great

TrustScore 4 out of 5

63 reviews

5-star
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1-star

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Rated 1 out of 5 stars

I am really disappointing

I am really disappointed! This was supposed to be a Christmas present for a family member and unfortunately the box was completely crushed and one of the posts smashed!! I won’t be buying again! And another present will need to be bought as a replacement!!

January 2, 2021
The Terracotta Herbs Company logo

Reply from The Terracotta Herbs Company

Hi Laura, so sorry that our delivery partners managed to damage the box on its way to you! Unfortunately, for one out of every hundred boxes, this can happen. As per our email exchange with you, we offered you a replacement or full refund, and you chose the refund, which we processed right away. Apologies once again for the inconvenience and we are already looking at ways of strengthening the outer packaging box :)

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Rated 5 out of 5 stars

Easy to order

Easy to order, very quick delivery and packaged very well. My niece will love this present to get her on the road to growing herbs at home.

December 21, 2020
Rated 5 out of 5 stars

Delightful gift!

Packaged so nicely, quick delivery and really lovely vibes from the owners and Instagram page. I found through an Instagram ad and bought immediately for my friend who wants to grow her own herbs. Loved it so much when it arrived that I recommended to my sister to get as a present for our dad who is a keen gardener so he can get going on his plants early before planting them out. Terracotta pots beautiful and sturdy as well.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Truly wonderful!

I couldn’t be more pleased with the product I purchased. The ethics, care, product itself, packaging, hard work and excellent customer service that went into this new little company and the order I received was truly wonderful. It makes a great gift for someone, or if you’re like me, for yourself! Bring a bit of the outdoors indoors (which is especially great if you live in a flat) and spice up your kitchen with lovely freshly grown herbs. It’s been such a lovely and rewarding experience watching them grow so far!

December 16, 2020
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Rated 5 out of 5 stars

Excellent service overall!

Love the page, easy to navigate. Delivery was very good as it arrived in a timely manner, and excellent after service as an email with tips on how to best use the kit was provided. Product is for a Christmas present but it looks amazing!

December 9, 2020
Rated 5 out of 5 stars

Great kit and exactly as described!

Fantastic product! Exactly as described on the website. Arrived perfectly packaged and the box is great to unpack. Great terracotta pots with everything you need to grow your own herbs. Love the look and feel of it all. It makes such a great present also. Had a couple of questions before and after buying and the company was great and very responsive. Thanks! :)

December 5, 2020
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Rated 5 out of 5 stars

This has been brought as a Christmas…

This has been brought as a Christmas present, so I can’t comment on whether the seeds germinate, however it arrived beautifully packaged and I have had follow up emails about the herbs which I will forward on Christmas Day. All in all I’m pleased and I wish the new company well.

December 4, 2020
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Rated 5 out of 5 stars

Lovely planter kit and fantastic customer service

Such a lovely gift idea and fantastic customer service. My kit unfortunately arrived with smashed terracotta pots, most likely due to the fact that a delivery man had dropped it from a height into our 'safe place'. Terracotta herbs company sent out a new kit and it arrived within 2 days with a fragile sticker on and delivered via a different courier. Would highly recommend these guys and their company! Help support independent shops this year rather than online giants like amazon.

November 24, 2020
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Rated 5 out of 5 stars

Great service

The company went above and beyond to get my order to me. I was very excited to give my order as a gift. Would recommend!

November 19, 2020

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