Tesco International Calling Reviews 215

Just had an extremely helpful and friendly help desk assistant, I believe called Rees, who assisted me with my app.

When I tried to use this with £19 credit to call an international number it said I didn’t have enough credit.
This happened today

Last week I was in Vienna and I had the same message.

This is a total waste of my money and my time

The Nan in the Tesco mobile shop in Newton Abbot is not familiar with this service and is no help to me

Spoke to a lovely lad called Brandon on the 12th of May,he helped us out of a frustrating situation.For months, my mum couldn't connect to my uncle and thanks to Brandon,he was able to resolve the situation by conveying to me that my mum was typing the wrong digit!!Take a bow Brandon,give this chap a pay rise!Ratan

An exceptionally service render by SANNA and issue with my app was resolve in less than a minute.

*****5 Star to the highly experience customer service representatives..... Thanks SANNA

It's so pathetic a big corporate like Tesco can't keep your calling credit more than 180 days .. so greedy to steal customers money cleverly. Never going to use them anymore.

I received a prompt and clear response from the team and am very satisfied. Thanks!

I topped up to a wrong phone number Sanna was very patient and helpful. I managed to get a refund and topped up to the right number.

How annoying! in these times of high prices on everyday essentials and austerity. been told my credit expired after a 180days.
You must be joking, i never signed any agreement with TESCO on that term.

Needed to change my number to new,had expired credit on old number, then after changing over, to my amazement tesco reapplied back my credit .
Thanks tesco

Yes I have been with Tesco international for long time. Its a great experience as i sent an international credit in a wrong number yesterday. Catherine just refunded me the money. Its fantastic. I am so happy with Tesco international. They are best 👌 my experience has alwayz been excellent with them. Thanks a lot Catherine for solving my query so quickly and so happy for the refund.

I needed to dial an international number which uses 'options' like "Press 1 for English, Press 2 for French" etc. Having asked around, it appears that the Tesco Int'l Calling card is the only one that can satisfy that criteria.

Well, the cost is rather minimal so I bought a card to try.

It needs to work on an app, which shows all the dialling codes, and how much air time your current credit can have with any particular country. Brilliant! So no guess work or having to go blank while on an important phone call.

In between, I had a problem connecting and contacted Customer Service. Catherine was brilliant, very capable in detecting my problem and solved it really quickly.

Well, with such responsible Customer Service and an app that gives a clear picture of what I need to know, I don't see any reason why I need to seek elsewhere.

Yes, recommended!

I have been using Tesco International daily for a number of years until today when it wouldnt load, on checking the app it said "This app wont work with your device"
No advance warning, nothing. I appreciate that technology moves on and sometimes it is necessary to end support for some devices but the lack of warning just shows what this company thinks of its customers.

Hiya,
Riaz been very helpful, knowledgeable, approachable, took time to listen and provide thoughtful guidance. His guidance was clear and practical. I especially appreciated Riaz's responsiveness, responsible and supportive attitude. I would highly recommend him to anyone seeking reliable and professional guidance.

Be very cautious about the Tesco International Calling App.
As per other negative review, I went to use the International Calling app and found that my credit had expired.
Nowhere on the main pages of Tesco International Calling website does Tesco state this fact or make it clear.
I had the app insatalled at the mobile counter in Tesco's Crediton store. They were pleased enough to take payment for my initial credit and install it on my phone, which appeared to be helpful at the time, but nobody explained that the credit was time sensitive and that it would vanish after a time period.
The first I knew was when I needed to use it and found that my credit had vanished.
Doubtlessly Tesco will claim that somewhere buried in T&Cs, this is revelaed, but this does not constitute adequate clarification of the' rip-off in waiting', prior to, or at the point of sale.
I have been with Tesco Mobile for years and for the future, I will now find it very hard to trust Tesco when they stoop to using such cheap rip-off tricks as this.

(post Tesco response edit)
The reply from Tesco completely fails to address the point of my complaint (intentionally or otherwise).
The message was that the life of the credit purchased is NOT mentioned on the main web page (which I did check, to see how the app worked – and where Tesco makes no mention of 'credit-life') and it was NOT mentioned in store at the point of sale by the person who installed the app on my phone and took payment.
Your final suggestion is that I should have checked in the app on my phone, for an expiry date which I never knew existed!! The first time I even looked at the app on my phone was when I needed to make an international call, at which point, I agree that indeed I was able to see the 'use-by' date - because all my credit had vanished.

Spoke to a wonderful woman called Sana who helped me set up international calling from Scotland to Cyprus. I’d highly recommend this service!

Spoke to Sanna today re the new Calling App, all my questions answered perfectly. She was so helpful. This app is fantastic for calling people abroad, so much better than other apps I've tried, and costs are so much better than other providers. Good work Tesco.

Great customer service when I needed help using the card.

The best customer service I have experienced. I had an issue with my app and it was resolved in less than 3 mins. I am so happy to be with you Tesco International calls

The app itself is fine and does what I want it to do. The 5 stars is for truly excellent customer service, following my complaint about functionality loss. Thank you Riaz! He talked me through the issues and could provide a good workaround for one. The other is a known bug which they are working on. I was not expecting such a great level of support. Well done Tesco app team!

Having problems after downloading the app on my new phone. Sanna was very helpful and informative.