Tescomobile Reviews 

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Update: @TescoMobile have now closed my complaint without resolving it, despite a total loss of service since 21 Dec and no named owner or timeframe.
I’ve formally requested a deadlock letter and am escalating to Ombudsman Services.
This is not acceptable customer care

I wish I could give zero stars! An elderly friend needed to speak to someone about the changes with the 3G closing. Staff in branch were appalling. Gave no help at all, despite claiming they help vulnerable clients change to the most appropriate deal. He was given no help and was persuaded into buying a phone and taking out a separate contract, when he should have got a contract for the same price, with the phone included for free! This is clearly shown on their website, which my friend, like a lot of elderly people, does have access too. They refuse to help and say it is not their responsibility to help vulnerable customers despite saying, on both the website and social media, that they do and are signed up to the Ofcom Fairness Commitment.

Had a brand new iPhone 16 bought in September 2025 first bundle that came the iPad screen was faulty had a dead pixel not a good start had to be replaced 2nd phone has been in 2 times for repair tried sending me it back again not happening tried to speak to customer support but get no where the company is based in South Africa so makes no just clarification Tescos mobile no I will not be taking the iPhone back and 2nd of all I’m now no longer a Tescos customer terrible service even the signel and 5g is shocking hence why it’s so cheap I really would recommend EE or 3three network or Vodafone Tesco is 💩 left me without a phone now for 2 weeks over the Christmas period should be ashamed of the runnings of the company

Pathetic customer service, always lied to, can't do anything correct, don't fix any issues you have! Worst mobile network provider I have ever been with hands down! Please never get a phone with this company! PATHETIC!!!

Recently reported two instances of someone fraudulently ordering two iPhones using my name and address. The customer service operators were very cold and not at all reassuring, only taking details to pass to the fraud team, with a response promised within 20 working days. When this timeline expired, I rang Customer service once again and once again I was asked to go through the issue fully. I was told this would be escalated and a member of the fraud team would contact me within 4 hours. Needless to say this never happened. Absolutely unacceptable customer service.

I am absolutely disgusted. My son just had the iphone 17 delivered by DPD in a sealed TESCO box. On opening the box we found an iphone 17 pro. It felt cheap and no charging point inside the phone. We contacted TESCO straight away who confirmed it was a fake phone!! With that they have now made him wait over a week to investigate. It's really not hard TESCO, obviously someone in your warehouse is swapping phones or TESCO are supplying fakes!! Either way the phone should of been replaced straight away as this is down to TESCO and not my son.
The sad thing about this is that it can't of only happened to my son. How many people on Christmas day are opening a £1000 pound phone to find a knock off.
TESCO should be embarrassed of their selves.
Due to the extremely poor response from TESCO we have no other choice than to bring the police into the matter

Worst customer service don’t use them, you’ve been warned

You need to transfer your help desk back to the UK.
IMMEDIATELY.
1. Your overseas help desk people end the call if I ask a very straightforward question, but the question falls outside their script.
As per Trustpilot's rating, your service is abysmal, nobody knows anything, their answer to my question has nothing to do with the question I've asked.
3. Previously, the Tesco Help Desk (which was in the UK of course) was helpful, knowledgable and always resolved any problem I had. Now, I approach calling the Help Desk not expecting anything to be done. And, it never is.
4. If Tesco used any other provider than O2 (with its excellent network coverage) I'm sure all Tesco Mobile customers woul change to another provider.
The quality of the network coverage is first rate, the back up help service is a disgrace.

Awful experience. Have a family plan with them and wanted to create a new one. With another 4 contracts. It felt like being on a Mastermind quiz show and you had to recall 5 questions about any random financial descision you’d made in the last 10 years. It was so stressful. I’ve spent hours being rejected with one email, tried another- fine. No manager to speak to to ask why rejected as I already have a contract with Tesco and impeccable credit rating and score. Made me feel so anxious that my credit rating was poor and I panicked as I rely on credit for a living. I was just told to speak to equifax. I joined equifax. Nothing wrong and no follow up call from Tesco to apologise. No rectifying. All customer service outsourced from the UK. Lots lost in translation. Awful 😞 Will have to go in the nearest store (45 mins away to sort) I’d already got my 4 PAC codes to bring over to Tesco so now in limbo as a year ago the service was fantastic (UK based)

Well, I have got to say Tescomobile, you've proven to be the absolute worst service (network) and customer service I have every come across.
No point complaining too much as those poor people you have in India wont know how to respond.
Terrible, People would advise you stay clear as you will be better off using string cups

My wife & I are in our 80s & use our (non smart) mobile phones only to make occasional calls & send texts. We have been Tesco mobile pay as you go customers for over 10 years & until lately have never had any problems. Tesco recently stopped their simple to understand pay as you go service & now we are expected to pay a fixed amount every month. I rang the customer service number to find out more about the new packages I spoke to a woman who told me that Tesco customer service was no longer in the UK but was now based in South Africa. She was going on about bundles, data, 15G, 30G a fixed monthly charge etc. When I told her that neither my wife or I (like many other older people) had a smart phone, we were not interested in data, bundles, international roaming charges or anything else, all we wanted was the same cheap, simple pay as you go tariff for very occasional use that we'd had for years, she listened, was sympathetic & told me they had many similar calls from other elderly people, but at the end of the day couldn't help them. Sadly when my current balance runs out I'll be leaving Tesco. I appreciate that I might be seen by some as a silly old b-----, but suspect I am just one of many hundreds of other elderly silly old b-----s, who feel thoroughly let down by Tesco.

Their customer service is a useful as the UK politicians. Another example of oversea call centres to save money which delivers on useless customer service. Tesco Mobile is yet again another example of failing Britain

Told Tesco was going away and was assured that my phone would work. It worked perfectly until the switch to new pay as you go system . Now I have no app and no phone . Have contacted Tesco and no support it my fault because I left the country. Had no problem before they changed the system . Had perfect reception in Australia during lockdown. Now they can’t help and have spent weeks trying to sort . Not back in uk till June been with Tesco since 2011 and they won’t even refund my top up before this system changed don’t recommend them

James at Tesco mobile Northwich was outstanding he helped my wife to transfer the info on her from old phone to a her new phone. He was knowledgeable, efficient , patient and charming
A credit to you organisation

I bought a phone which was awful from the beginning. Couldn't help me because I'd lost receipt though had bank evidence ..charging port seemed to be the problem. Got worse and worse ...no help. Found later they could get receipt through clubcard but mustn't gave done that properly either...it didn't show...so I had to buy a new phone elsewhere. Cant get through on phone ever hours spent trying ..head office no help either. Despite bank is enough in law ..and it was their fault about clubcard he took it off me to do it..

Absolutely Absolutely disgusting service, cannot get anyone to answer after waiting 40 minutes on phone then hours on chat ,I pay tenner a month for a bundle ,topped up £10 and it ran out in 2 days

Ok I'd go as for us to say that their customer service is not fit for purpose. Every time I speak to someone they have the ability to make me feel like I have lost my mind and have gone completely stupid and this has happened on the last four occasions. Call handlers seem to be completely incompetent and don't make sense. I initially signed up with Tesco mobile because the customer services were good and I got club card points but they have really sold out. I'm sorry but the international call centres don't work. Tesco have really sold out like so many other English companies.

Took me an hour to upgrade my phone because the app wasn’t working properly and I was kept on hold when I rang…couldn’t understand what the call handler was saying as accent was so strong. So disappointed ☹️.

You're left hanging on the line, no estimate of how long they will take to answer, the Customer service chat line doesn't cover Poor Signal issues

I'm 75 years old and suffer very badly with arthritis which makes it hard for me to put info into my phone, but when I rang.to get upgraded SIM a lovely young man called Chris walked me slowly and carefully through every step. Top marks for customer.care many thanks 🙏