Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.
Company replied
Absolutely delighted with our Vagabond sofa and Garbo chair in Modena fabric. We added a Beaton chair in Enigma Natural fabric which go together perfectly. Super quality furniture which looks fabul... See more
Company replied
Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional a... See more
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Company details
Written by the company
Established in 1968, Tetrad is a British furniture manufacturer renowned for timeless design and traditional craftsmanship. Each piece is hand-crafted in our Lancashire workshop using high-quality materials, time-honoured techniques, and an eye for detail. From iconic sofas to statement chairs, we are proud to offer furniture that blends heritage, comfort and enduring style. Discover collections designed to last – and crafted to be loved.
Contact info
Tetrad, Hartford Mill, Swan St, PR1 5PQ, Preston, United Kingdom
- 01772 792936
- customerservice@tetrad.co.uk
- tetrad.co.uk
4.1
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Always good service from Tetrad
Always good service from Tetrad. too pricey for me the replacement Alicia loose covers though.
April 27, 2026
Unprompted review
Reply from Tetrad
Thank you for taking the time to review and provide this feedback. Many thanks
Tetrad Team
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Bought from DFS 2 RUSKIN GRANDE…
Bought from DFS 2 RUSKIN GRANDE sofas,sent wrong scatter cushions,which they are replacing,but there's 6 cushions on the grande which don't cover the back of my sofa,you can see the fabric ,needs bigger cushions to make it look finished,on advertisement cushions all look fine,sofa looks bare with the cushions on ,needs more cushions ,had someone out today,said that's how it comes 6 cushions with midi or grande all same size.
April 23, 2026
Unprompted review
Reply from Tetrad
Hi, thank you for your feedback. As this is an exclusive DFS model we cannot change the specifications but will pass your feedback to the team at DFS for future developments. Additional scatter cushions are available to purchase from a DFS store.
Kind regards
Tetrad Team
Tetrad sofa material samples.…
I have seen your Sofas on your Site and they look beautiful.The Fabric samples I ordered came quickly.Thank you. I am hoping to see (and sit) in some of your collection soon.Linda
March 23, 2026
Reply from Tetrad
thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Reply from Tetrad
thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Poor ratings equals no sale
Nothing went wrong. Iam just not buying another tedrad product from reading the reviews of 1 star
April 4, 2026
Unprompted review
Reply from Tetrad
Hello, I see you left a previous review regarding samples that were sent and that some you ordered were out of stock. If you require any additional samples please let us know and we are happy to send free of charge.
If we can help further please email marketing@tetrad.co.uk
Thank you
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Fabric Samples
Thank you for the lovely fabric samples. So helpful for choosing the right one.
The quality of the Harris Tweed is outstanding.
March 23, 2026
Reply from Tetrad
thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Super product
Super product, made in England which we love
Made to our choices of materials and sizing, not costing the earth either!
October 28, 2025
Reply from Tetrad
Hello Nicola, thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Good quality furniture
Good quality furniture, I have had Tetrad chairs and sofas for 40 year's and I ordered some new fabric swatches, as we intend to purchase another sofa, the swatches were fast to arrive, I feel the only down side is not finding their whole range of sofas to try in the south of UK.
February 25, 2026
Reply from Tetrad
Hello Jane, thank you for leaving the time to leave us a review :) please don't hesitate to get in touch if you need anything further.
Excellent quality.
I ordered fabric samples from Tetrad a few months ago, because I wanted good quality velvet, and certainly not polyester. After choosing the colour, I ordered from The Vintage Sofa Co., because few stockists here in Cornwall. Sofa arrived yesterday; it's well made, comfortable and beautiful. As one would expect of Tetrad, of course.
March 11, 2026
Unprompted review
Reply from Tetrad
Thank you for sharing this review and glad to hear the samples helped in choosing your product. We hope you love it when it arrives and for many years to come! :)
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Ordered samples twice
Ordered samples twice, still not received .
Have emailed to confirm address, although I did call again on Friday to verbally confirm
and chase.
Thx
February 27, 2026
Reply from Tetrad
Hello Alison, We are sorry to hear the samples have not arrived with you. From our system, the samples were posted 3rd March. Please can you email marketing@tetrad.co.uk and confirm address and we will arrange for the samples to be resent asap. Apologies again for the inconvenience.
Thank you.
You have not sent the swatches that I…
You have not sent the swatches that I ordered!
February 26, 2026
Reply from Tetrad
Hello Suzi, Apologies to hear you have not received your sample request. Our website shows this order was fulfilled on 26th February. Please can you contact us marketing@tetrad.co.uk to reconfirm your address and will arrange for this to be sent out asap. Apologies again for any inconvenience caused.
Emily
Quick delivery and great quality…
Quick delivery and great quality samples, making choosing the right fabric for my chair easy and straight forward
February 13, 2026
Unprompted review
Reply from Tetrad
Thank you for sharing this review and glad to hear the samples helped choosing your chair - we hope you love it when it arrives and for many years!
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Quick sample service…
The fabric samples I ordered came quickly and were well packaged and each was clearly labeled
February 23, 2026
Reply from Tetrad
Thank you for the review - great to hear they were well received. Hope they help in choosing your future Tetrad!
Samples arrived as requested
Samples arrived as requested. Sofa and chair ordered from Arighi Bianchi.
Was slightly disappointed at paying over £3.5K for a sofa and chair that we would have had to pay an extra £250 for the 2 cushions that were available - which we decided against. No need for that extra charge really.
February 23, 2026
Unprompted review
Reply from Tetrad
Hi, we're glad to hear the samples arrived quickly and your order with Arighi Bianchi went well. Our retail partners are able to price their models in their own fashion and sorry to hear you were disappointed with the extra charge placed for cushions. Hope you continue to enjoy your new Tetrad chair. Thank you for taking the time to review.
Reply from Tetrad
Thanks for taking the time to review - great to hear!
So easy to order
It was wonderful being able to order fabric samples so we could match the sofa with the room.
Ordering was made so easy and the samples arrived within a couple of days...to Jersey no less, so very impressed.
February 3, 2026
Unprompted review
Reply from Tetrad
Great to hear your samples arrived quickly and helped in your next sofa decision! Thanks for taking the time to review :-)
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Top Quality Sofas
Top Quality Sofas. I bought the Jacaranda midi in graphite bagru fabric and couldn't be happier with the way it looks (fabulous) and it's comfort. I have bought a Tetrad settee before and they last for years due to being very well made and are also stylish. The prices are reasonable too.
I'm so glad that they are still going.
February 12, 2026
Unprompted review
Reply from Tetrad
Thank you for taking the time to leave us a review - we really do appreciate it!
The Jacaranda in Bagru fabric is such a good choice - like you said is really stylish and comfortable too! Hope you enjoy for many years to come. :-)
Reply from Tetrad
Great to hear you're happy with the Havana - great choice!
Thank you for taking the time to leave a review
Super quality and comfort
We bought The Havana sofa and 1 matching arm chair through Taskers of Accrington. They were very helpful and products arrived on time. We are extremely happy with the quality and comfort absolutely superb. We were pleased to buy something that was made locally and not imported from the other side of the World.
January 12, 2026
Unprompted review
Reply from Tetrad
Thanks for taking the time to leave this review - we love to hear about happy customers who appreciate the UK manufacturing and superior comfort in our sofas. We hope you're happy for many years to come!
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