Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.
Company replied
Absolutely delighted with our Vagabond sofa and Garbo chair in Modena fabric. We added a Beaton chair in Enigma Natural fabric which go together perfectly. Super quality furniture which looks fabul... See more
Company replied
Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional a... See more
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Company details
Written by the company
Established in 1968, Tetrad is a British furniture manufacturer renowned for timeless design and traditional craftsmanship. Each piece is hand-crafted in our Lancashire workshop using high-quality materials, time-honoured techniques, and an eye for detail. From iconic sofas to statement chairs, we are proud to offer furniture that blends heritage, comfort and enduring style. Discover collections designed to last – and crafted to be loved.
Contact info
Tetrad, Hartford Mill, Swan St, PR1 5PQ, Preston, United Kingdom
- 01772 792936
- customerservice@tetrad.co.uk
- tetrad.co.uk
4.1
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Tetrad
Thanks for taking the time to leave a review, great to hear you like the fabrics and choices!
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“SUPERB”
Yes I have received the fantastic fabric samples And have narrowed my choice of sofa to three
I just need a Tetrad stockist to be nearer than what they are for me to visit
January 26, 2026
Reply from Tetrad
Thank you for taking the time to send us your feedback! If you can email us with your address we can see if we can help locate a nearer stockist. Please email marketing@tetrad.co.uk
Thanks!
Reply from Tetrad
Great to hear you've ordered!! Would love to hear about your new sofa too when it arrives!
Thanks for taking the time to review
Rowena
I visited my local independent store…
I visited my local independent store and they suggested to clarify my fabric to request swatches. Great experience and i'm glad i did :-)
January 5, 2026
Reply from Tetrad
Great to hear the swatch service has helped in your decision making on a new sofa!
Thank you
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Hi Mate
Hi Mate, I had ordered two tetrad Lewis armchair, mahogany leg, bracken Heringbone . But I promised my Clint about deliver time. But John Lewis said to me about delivery time 12 weeks. Please could you deliver 8 weeks?
Kind Regards
Bulent Muftuoglu
January 5, 2026
Reply from Tetrad
Hi, Please email the team at sales@tetrad.co.uk
Thankyou
Visited the outlet today from Newcastle…
Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional and secured a £4,600 sofa for £2080 British made next door and fantastic value. Alfie could not have been more helpful, talking through things and effectively upsold us another chair! Nothing was too much trouble for him and a real credit to the company.
January 10, 2026
Unprompted review
Reply from Tetrad
Hi, thank you so much for the lovely review and will make sure Alfie gets your feedback. Thanks for making the trip and hope you enjoy your Tetrad sofa for many years to come :-)
ordered some samples and they were…
ordered some samples and they were delivered free of charge very quickly
December 9, 2025
Unprompted review
Reply from Tetrad
Thanks for taking the time to review, happy fabric selecting! Do let us know if we can assist at all. :-)
Great delivery
Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.
December 2, 2025
Reply from Tetrad
Thank you for taking the time to review. The postal samples are a smaller size, however we do have larger samples and of course the models available to view at our network of retailers. Check out the stockist search online to find your local store: https://stockists.tetrad.co.uk/
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Reply from Tetrad
Thanks for taking the time to review - we hope you find your perfect fabric match!
Excellent service
Excellent service. I've ordered a few lots of swatches recently. Always sent promptly.
December 2, 2025
Reply from Tetrad
Great to hear you're happy with the swatch service - hope you find your perfect choice!
Mood board
Tetrad offer the opportunity to experience to touch and feel their sample fabric in our home. Availing of the six samples sent to our home has allowed us to create our mood board prior to making our final choice 🙂
December 12, 2025
Unprompted review
Reply from Tetrad
Thanks for the review, glad you've enjoyed having the samples to help make your choice! We're here if you need any further assistance!
Liz and her staff were friendly and…
Liz and her staff were friendly and incredibly helpful
November 24, 2025
Reply from Tetrad
Thanks for taking the time to review Ruth - will pass on your comments to Liz :-)
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We were sitting on garden furniture as…
We were sitting on garden furniture as we recently moved & didn't bring any lounge furniture with us. It took the exact time we were told from ordering the sofa to receiving it. It is so comfy. We bought the Arbroath midi.
October 31, 2025
Unprompted review
Reply from Tetrad
Lovely to hear you are enjoying your Arbroath sofa! Thank you for taking the time to send us your feedback.
Tetrad Team
Nothing arrived :-(
November 24, 2025
Reply from Tetrad
Hi, We have re-sent these via UPS as in the past we have had issues with customs, apologies for the delay. The tracking in case you need it is 1ZC7V6136801144825
Hi, I can see 2 orders from your email address 24th October and 22nd November. Can you advise if neither have been received. I see you are in Germany so will check on the tracking information if possible. If you can get back to us with further information we will look into it further. Apologies for the delays. marketing@tetrad.co.uk
Kind regards
Rowena
The furniture is the best and most…
The furniture is the best and most comfortable durable furniture you can buy.
November 24, 2025
Reply from Tetrad
Thanks for taking the time to review :-)
The samples didn't arrive
The samples didn't arrive. I am trying to update the Tetrad Sofa we have had for 15 years or so and need to find replacement cushions. I have ordered some more so fingers crossed this time!
November 14, 2025
Unprompted review
Reply from Tetrad
Hello, please can you send us your email address and we will track your order? Please send to marketing@tetrad.co.uk
Thankyou
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Vagabond sofa
We bought two large Vagabond sofa - super cool and so comfortable! We’ve had so many comments from friends since they arrived.
I would highly recommend the service from Tedrad - Superior sofas to anything else in our home
January 5, 2025
Unprompted review
Reply from Tetrad
We're delighted to hear you're happy with your Vagabond sofas, excellent choice of style! We'd love to see them in situ too! If you're able, visit https://tetrad.co.uk/pages/share-your-tetrad or email us at marketing@tetrad.co.uk
Reply from Tetrad
Thanks for taking the time to review! Glad to hear you had a good experience with us and will pass on your comments to Liz :-)
Great customer service when needing…
Great customer service when needing colour fabric sample sent out .
Very helpful at changing an original order.
October 31, 2025
Reply from Tetrad
Great to hear you were happy with your samples - hope you find your perfect one! :-)
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