Thathair Reviews 

1,452
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's natural appearance, often noting that the extensions look and feel like real hair and blend seamlessly. Many highlight the excellent color matching service, which helps them find a perfect shade. People also appreciate the ease of use, finding the product comfortable to apply, wear, and care for. The quality of the hair is consistently described as excellent, being soft, silky, and thick. Additionally, consumers commend the customer service for being helpful, prompt, and efficient in assisting with inquiries and exchanges. However, some customers reported receiving incorrect products or experiencing quality issues like excessive hair loss upon opening. A few people found the product didn't suit their hair type or length, or that the color received didn't match expectations despite color matching efforts. There were also isolated mentions of issues with delivery, such as packages not arriving or being heavy.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their extensions for being natural,... See more

Quality

Reviewers mention positive feedback about quality, with many describing the hair as surprisingly soft, silky,... See more

Customer service

People report positive experiences with customer service, often describing it as incredibly nice, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the product quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

I’m impressed with the customer service promptness and willingness to help me find the right match. My hair looks beautiful and I love it

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,452)

804 reviews in the last 12 months

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Rated 5 out of 5 stars

Love it! 1st time extension wearer

This is the first time I’ve ever tried any kind of hair extension. My hair has always been thin and as I get older, it gets thinner. I could not be happier with this product. It looks very natural and it is very easy to apply.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT trust this company

DO NOT trust this company. If you do not use their consultation first they will not refund your money. I didn't need a consultation for color, my hair is black. The problem is that the extensions are smooth, glossy and healthy "hair". Mine is double processed and damaged and frizzy, obviously you can tell it's fake hair. They will only give a replacement, why? A 100% store credit, what good will that do me? Or a 35% refund. Complete scam, ripoff and I'm out over $50!

June 16, 2026
Unprompted review
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Rated 4 out of 5 stars

The hair pieces are very well made and…

The hair pieces are very well made and the hair is very soft and looks excellent as I wear it! It’s a TAD off the color of my hair but I have a lot of salt and pepper grays so it would hard to match no matter what color I got. The only thing that could improve is the tightening mechanism on the hairpiece. It doesn’t seem to stay tightened for very long.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Hair falling out of the halo extensions

I received my order and immediately realized I wouldn’t like them. I only opened the curly ones and was smoothing out the curls when I noticed a significant amount of hair falling out. I promptly contacted the company, expecting a refund, but they didn’t address the issue. Instead, they kept asking if I had done a digital color match. My problem wasn’t the color; it was the excessive hair loss that occurred immediately after opening the curls. I’m concerned about getting a refund even though they have a 30-day return policy. I’ll give it a few days and then reach out to my bank to start a dispute.

June 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect color match!

Both Halos got here super fast, very well packed and super happy about my extensions! And the most amazing part? The color matching my hair was out of this world!! I am still shocked.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I already had Thathair halo extentions, but...

I purchased a set of Thathair halo extensions this past winter. In the warm months, I'm out in the sun a lot, causing my hair to lighten up signifcantly, so I ordered a lighter set of halo extensions. They match perfectly. When the Fall comes and I darken my hair again, I'll go back to using the darker extensions. I love having color options and not spending $$$$.

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Not A Girly Girl… LOVE THE PRODUCT

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try this. It is way out of my comfort zone. I am SO GLAD I did. It is super easy to apply and remove… Which is great, because I have next-to-nonexistent styling skills. I love that I don’t really need to curl it or change anything. I’m nervous about caring for the halo, and I’m sure there are videos for that. All told, I’m very satisfied. Apparently I do have some color-matching savvy, as it perfectly matches my natural hair color. I’ve worn it around people who know me extremely well and don’t know me at all… and the results are the same - everyone assumes it’s all my hair. I think that speaks for itself, and for the product. Well done.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable and Natural …

That hair extensions was a perfect match for my hair. Recieved product in the mentioned delivery time. Quality of extensions are excellent. I'm very impressed on how the extensions fit is comfortable on my head.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

My halo extensions did not work for me

My halo extensions did not work for me. I contacted the company to let them know, and even though I could not get a refund, they offered me some other products to chose from with a gift card for the amount I paid for the extensions and told me not to return them. Just keep the extensions. I am sad the extensions did not work for me, but I very much appreciate the company quick response and the offer they graciously gave me! Thank you!

June 4, 2026
Unprompted review
Rated 4 out of 5 stars

Matches my color perfectly

Matches my color perfectly. I have a small head so when I adjust it the small metal piece ends up near the top of my head. The band doesn’t fit super snug but it works for what I need it for. The clips are nice for keeping it in place. I haven’t worn it outside the house yet but we will see how it goes when I have an event that I want to wear it to.

June 8, 2026
Unprompted review
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Rated 1 out of 5 stars

My order said it was delivered

My order said it was delivered, wasn’t there, I emailed customer service and they told me to wait a few days to see if it showed up. It didn’t, I emailed them again and they were like sorry it happens.
So I paid my money and no halo nothing.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thathair is amazing

Thathair is amazing! Their customer service was great! Super quick, responsive, kind, and helpful. The product was great quality- much better than I expected. I took a risk, figured I’d just try it and see how it’d turn out- but was prepared to not be wowed by the product. But when it arrived, I was pleasantly surprised by the silkiness, and overall quality. It’s very pretty and silky. Overall very nice for the money I paid. I’m a very happy customer. Glad I took the risk! :)

June 8, 2026
Unprompted review

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