The Art Company Reviews 

UPDATE: I received my 2nd order (one pair of shoes) within a couple of hours of writing this review. Still no refund on my first order.

While their shoes are incredibly comfortable (I've owned a few pairs over the years, always bought in a shop), my experiences with their website were shocking. Aug 2nd 2025 I placed an order for 3 pairs of shoes, taking advantage of their sales prices. On Aug 7th, I received an email saying there had been issues with stock management on their website and my "item" was not available and that I would receive a full refund within 2 weeks at most.
Using the chatbot on their website, I tried to find out whether all items were unavailable and to my surprise, the chatbot tells me my order has been shipped and is currently with Seur. Back on email, I try to find out which items I might be receiving and, and get a response saying none of the 3 pairs of shoes I ordered were available but that I would receive a refund as soon as they finished their "investigation" into what went wrong.

I trust the company and wanted to take advantage of their sale, so decided to place another order for one pair of shoes before receiving a refund - I was concerned that if I waited, I wouldn't be able to take advantage of the sales.

So I did that on Aug 15. On Aug 18 I received an e-mail with a tracking number to follow my order, and waited until today (Aug 20) to track my order. To my astonishment, the link I was sent to track my order doesn't work and Seur's website (supposedly the carrier they use) doesn't even recognise the tracking number as being theirs.
Their chatbot happily "confirms" I have the correct tracking number but when probed further, just gives me a customer service e-mail and a phone number... which doesn't work. I still don't have my refund from the first order and have no idea whether I can expect to receive the second.

I remember buying my first ART shoes in 1998 in a store on Melrose Ave, Los Angeles. Since I have discovered the official website I got a several more pairs of shoes and very happy with the quality and look of the shoes. Please keep this website opened for ever and ever.

I have returned you the pair of shoes a week ago ans I haven' t received the money back

Website is a bit clunky but products are good, doesn't take long to get purchased items from Spain. kqk from uk

Love it, love it, love it!!!!!

They fit perfectly, can't wait for the winter to wear them. Delivery was on time. Will def. come back!

great product but very slow and uncertain delivery by UPS! please indicate different delivery options so client can choose.

Terrible experience. Why didn't you tell us about £50 extra-charge? Why didn't you include in the price itself?
Hidden costs.
You lost a customer (and I know many complain about it)

I fell in love with the Brighton style a few years ago. They fit like they were custom made for my feet. Unfortunately, there's only 1 or 2 retailers near me that carry them. Ordering from the website didn't cost any more than buying in person and delivery was lightning fast! I live in Ontario, Canada and received them 3 business days after ordering. Extraordinary!!

The website claims delivery within 2 days. After 4 days I asked customer service via the contact page and email for a status update. No response at all. Then I tried the chat option, which told me the order was shipped and will arrive soon, but couldn’t give me any details. After about 10 days someone finally replied to my original email saying that the item I ordered wasn’t in stock. Why did it take that long to tell me? Ok, i understand. I was offered a 10% discount code, valid for one month.

I ordered a new item with the discount code. After a few days I was told this item was also not in stock, despite it still being available on the website.

I asked customer service if any of the colors of this model were available. The response from customer support said nothing was in stock and that I should check back in 2 months.

I said ok, thanks, and asked if my discount code could be extended to be able to use in September. I was told that I already used the code and that it would be impossible to give me another one. The code I used was for an order that was canceled by you for not being in stock.

Clear website, good size selection, super-fast shipping, clear easy returns policy. And the shoes are fun!

Super comfortable right out if the box, true to size. Great quality shoes! I love them!!!

I ordered shoes and paid €20 for shipping. After 17 days, on the day the package arrived, I was informed that the product was out of stock — with no prior notice.

The 10% discount for a future order doesn’t help, since there is nothing available in my size (38) in the discounted items.

Disappointing experience, no accountability, no real solution. I won’t order again.

Beautiful shoes, packaged with care.

I bought a pair of shoes that looked lovely online. They arrived with glue on the heel, defects with the stitching, creases on the toe box of one shoe and a crack mark on the heel. They are also far too big and do not align with usual shoe sizes. I am in the UK and looked at the returns policy before buying. Please be aware that they are deliberately tricking people. The website states "shipping and return costs" With 7 euros written underneath but states to get in touch to return. When you get in touch they send you their address and ask you to post them, which for me would cost £30, half the cost of the actual shoes. I have emailed multiple times and sent photos of the defects and they are not replying. Their returns policy is 14 days so I think they are biding their time so they don't have to provide a returns label.

Beautiful trainers, well-made and arrived in excellent condition. Ideal for wearing with my orthotics.

The shoes fit perfectly. They are super comfy and pretty. They looked a nice orange on the website but in reality they look more like a rusty orange. I was disapointed at first but it turns out it will be an easier color to pair with my outfits.

Had difficulty to order and finally asked for help via instagram at midnight! Didn’t expect any reply but got it in 2 minutes! The lady was a) very professional, b) very helpful and patient and c) super kind despite several requests from my side. Best of customer service! Congratulations and give that lady a salary increase since such businesses only depend on good people. It’s ultimately people driven! Thank you! And bravo!

Fast and smooth purchasing process, with a clear website providing all the right information to evaluate and buy. Super quick shipping and the product matches the description and fully meets expectations. The shoes are really cool and super comfortable!

Amazing shoes great customer service so happy