The AA Insurance Reviews 

Smooth and straightforward transaction.

easy to fill in form straitforward and good price

I first took out car insurNCE VIA A COMPARISON SITE ASW IT WAS THE BEST OFFER. i THEN DID THE SAME WITH HOUSE INSURAnce and got an even better deal for already having car insurance with the company

Great customer service

Easy to understand, competative quote, excellent service

simple to arrange and competitively priced

A very good service, I like the way it saves your quote so you can go back in after you have looked at other quotes. Very simple to use and set up, and most importantly a very competitive price.

Very easy to assess if the insurance policy offered ticked all the boxes. The price comparison option I used when selecting the AA made it so easy to identify the companies providing what I needed.
I am really happy with the policy and the cost.

Excellent service and product

First class web interaction, clear & easy to follow plus great price from quality supplier 👍

Following a horror story with my toilet, I will NEVER use this company again for any type of insurance. I reported a leaking/flooding toilet under the home emergency section of my policy last Saturday. ITher contractor came the same day and said my toilet had to be moved out. He said he would report back to his office and order the parts and book me in for a repair. However, this would not be done until Monday as their office does not work weekends! So much for their 24/7 emergency service! t is now Friday of the following week and I am still unable to use my toilet. I am over 70, disabled and have mobility issues, all the criteria needed for their priority service. Because of the nature of the problem it was told to me that Trace and Access was requred which had to be dealt with by another section of my insurance. However, nobody told me this and it wasn't until I had made about 6 phone calls that this was eventually told to me the following Monday. I became hysterical as I had by that time I had been without a toilet for 3 days. I finally contacted the correct department at which point it all got very technical and complicated. I was then transferred to their underwriters who told me that Trace and Access would not be applicable unless there was any visible damage. The opposite of what I had previously been told! The person I spoke to, realising I was at the end of my tether,offered to get someone out to look at the Trace and Access. However, when she started quoting costs, I gave up. I had obviously known I would have to pay my excess but she was talking about different costs for different aspects of the repair. Seeing how distressed I had become she suggested to me that it might be a quicker route to get the whole thing done privately. And obviously this will mean I will have to pay privately. This is what I have decided to do but I am so utterly furious with AA insurance and have raised an official complaint. I had an initial response and offer of compensation. I have rejected this. I want my loo fixed! The complaint has been escalated and once it has gone through their system it is my intention to take my case to the financial ombudsman.

I was able to ask questions of a human being on the telephone. I had looked at other companies and their quotes but was unable and eventually unwilling to pose questions as the chat boxes did not answer the questions I posed. Well done AA

Easy online

Quick, easy to follow and comprehensive cover at affordable rate

Buying through Confused Dot Com was easy

I managed to buy home and contents insurance from the AA online
I managed to do this ok
I did have a query that I needed to call customer service, the gentleman who I spoke to was very helpful and answered all my questions

I got a good price, and extra cover

opened a vehicle policy, agent was polite and helped with requirements smoothly and efficiently.
Will get a better overview as time progresses.

So far it seems easy, set up online 3 weeks before my renewal date, though not had to prove my no claims yet.