We had checked everything online but rang up your customer services to verify the price quoted was genuine. Our previous provider for car insurance had wanted an extra £150 compared to the AA. Just ha... See more
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The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
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The whole experience was a positive…
The whole experience was a positive one.
The terms for my motor insurance were clearly explained and my (few) questions answered.

Reply from The AA Insurance
My telephone call was answered quickly…
My telephone call was answered quickly and efficiently, all my questions were answered so that I could make my decision to proceed with changing my car insurance from my old insurer.
I am pleased that this insurance isn’t only online and that I can speak to a person on the telephone if necessary.

Reply from The AA Insurance
web site very good and price we paid…
web site very good and price we paid was very acceptable.
My experience with AA insurance was a…
My experience with AA insurance was a very pleasant and satisfactory one, they made everything seem so easy and straightforward, with every details made clearly to understand. The policy also covered everything i needed to cover, also being a former breakdown cover customer of the AA made it even more satisfying to have them as my provider, on that note I'll be more than happy to recommend them.
I was able to talk to a real person
I was able to talk to a real person; and she was very helpful and a nice person.

Reply from The AA Insurance
A very nice and patient man took my…
A very nice and patient man took my call and explained
every thing very clearly
It was a straightforward process to…
It was a straightforward process to purchase my car insurance and it was cheaper than my previous insurer who had increased the premium by a ridiculous amount,
Easy forms
Forms were easy to fill in as there was no time limit not being very good with it that helped no end,
Good Price
Good Price, apps account got problems. Every thing is not on apps , break down on 1 apps and Home insurance another apps.all insurance should be on one app.
Customer service is not very helpful.

Reply from The AA Insurance
Why I bought it…
I bought it through Confused.com but because there are some clauses I don't understand or agree before buying and AA has a telephone line which is very important to me compared to other companies although have cheaper quotes but no phone line except everything online. Being old and no one can help with IT which is the most dreading to me ! I spoke to a helpful lady who clarified my queries and I purchased the policy
Easy site to navigate
Easy site to navigate, easy to understand and choose the right insurance for my car. Very competitive rate, trust the name AA, happy bunny.
No value gor money here
Very expensive I was given several different prices in different messages but when I rang, I was quoted a much higher price and then given a small token 'discount' that was still around 40% higher than last year. This feels like a total tip off.

Reply from The AA Insurance
Easy to access website.
Easy to access website.
The price was reasonable compared to other insurers
4 out of 5 let down by 1 thing
A quick and easy service to obtain the car insurance but the add on i also included that being break down no information was given as to contact numbers etc.
Looked on the app and it told me that I don't have break down cover.
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