Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... See more
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Review summary
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Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more deta... See more
We were doing fine until you asked the trendy question asking us to rate our experience. So many people do it nowadays and it's really a bit too much. We would soon tell you if something was wrong wit... See more
I have a breakdown cover with AA, as soon as I discovered that the quote for the car insurance was the cheapest and had beaten the rest of them; with no hesitation I went for it. Thus putting my eggs... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
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Reply from The AA Insurance
We're thrilled that it was so easy 😊🚗.
To complex a system trying to contact…
To complex a system trying to contact yourselves by phone ,not all people have all singing and dancing phones, think of older people
July 23, 2026
Reply from The AA Insurance
Hi Steve, we do our best to make getting through to the right team as straightforward as possible, so you can get help with your query as quickly as you can. We can see you spoke with us this week about your documents, and they’re now on their way to you in the post.
If you talk to customer service to…
If you talk to customer service to discuss something then you have to pay up to £25. You can’t amend your policy on phone. That is a shame
July 23, 2026
Reply from The AA Insurance
Hey there, you can make changes to your policy for free through our online portal. If you’d prefer to make them over the phone, there would usually be a £25 admin fee. We hope you’ve been able to make the changes you needed and that everything’s now sorted.
Hassle free experience
The website was easy to navigate and the whole process of buying my car insurance was simple
July 23, 2026
Had a bit of a problem to begin with my…
Had a bit of a problem to begin with my Mum’s insurance after doing it on compare site when got email from yourself with documents there was about 5 things wrong and know it was double checked , phoned up and spoke to Susie she was really very helpful and sorted it all out for my Mum , she deserves 5 star thanks again Susie
July 23, 2026
Excellent response to inquiry and very…
Excellent response to inquiry and very competitive price
July 23, 2026
Easy to use website
Easy to navigate website and not too many detailed questions asked with options to amend any answers prior to purchasing product
July 22, 2026
Great prices easy to navigate website…
Great prices easy to navigate website information easy to understand
July 23, 2026
Good cover at a reasonable cost
July 23, 2026
Great car insurance quote
July 23, 2026
Price easy to use
July 23, 2026
Easy to read and understand what was…
Easy to read and understand what was being offered. I was happy with my choice of cover and price.
July 23, 2026
I rang your company regarding car…
I rang your company regarding car insurance as I am breakdown member the call operator was very helpful but unfortunately like many other car insurance companies you are far too expensive l only went with you as we just about managed to keep it under £300!,,
July 23, 2026
Xenophobic restrictive policy
The AA is only partially able to provide the insurance which I need because of its xenophobic policies. That other insurers have adopted similar policies is neither a good reason or relevant. I wish to have my son, who is a British subject, born in the UK, who has held a clean driving licence for 30+ years as a named driver on my car insurance policy. This could be either permanent or temporary arrangement as in the past. I am now told that this is not possible because he is resident in Germany. Why has this discriminatory change been made?
July 23, 2026
Reply from The AA Insurance
Hi Peter, we’re only able to provide cover for UK residents. We’re sorry if this is unlike your previous provider, and we can see the advisor you spoke with before has already passed your feedback on.
All well except for the app
All well except for the app, can’t see my car insurance on there only my house insurance
July 23, 2026
Straightforward to us.
July 23, 2026
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