Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... See more
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The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
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To complex a system trying to contact…
To complex a system trying to contact yourselves by phone ,not all people have all singing and dancing phones, think of older people

Reply from The AA Insurance
If you talk to customer service to…
If you talk to customer service to discuss something then you have to pay up to £25. You can’t amend your policy on phone. That is a shame

Reply from The AA Insurance
Hassle free experience
The website was easy to navigate and the whole process of buying my car insurance was simple
Had a bit of a problem to begin with my…
Had a bit of a problem to begin with my Mum’s insurance after doing it on compare site when got email from yourself with documents there was about 5 things wrong and know it was double checked , phoned up and spoke to Susie she was really very helpful and sorted it all out for my Mum , she deserves 5 star thanks again Susie
Excellent response to inquiry and very…
Excellent response to inquiry and very competitive price
Easy to use website
Easy to navigate website and not too many detailed questions asked with options to amend any answers prior to purchasing product
Great prices easy to navigate website…
Great prices easy to navigate website information easy to understand
Good cover at a reasonable cost
Great car insurance quote
Price easy to use
Easy to read and understand what was…
Easy to read and understand what was being offered. I was happy with my choice of cover and price.
I rang your company regarding car…
I rang your company regarding car insurance as I am breakdown member the call operator was very helpful but unfortunately like many other car insurance companies you are far too expensive l only went with you as we just about managed to keep it under £300!,,
Xenophobic restrictive policy
The AA is only partially able to provide the insurance which I need because of its xenophobic policies. That other insurers have adopted similar policies is neither a good reason or relevant. I wish to have my son, who is a British subject, born in the UK, who has held a clean driving licence for 30+ years as a named driver on my car insurance policy. This could be either permanent or temporary arrangement as in the past. I am now told that this is not possible because he is resident in Germany. Why has this discriminatory change been made?

Reply from The AA Insurance
All well except for the app
All well except for the app, can’t see my car insurance on there only my house insurance
Straightforward to us.
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