Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... See more
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Review summary
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Reviews shaping this summary
Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more deta... See more
We were doing fine until you asked the trendy question asking us to rate our experience. So many people do it nowadays and it's really a bit too much. We would soon tell you if something was wrong wit... See more
I have a breakdown cover with AA, as soon as I discovered that the quote for the car insurance was the cheapest and had beaten the rest of them; with no hesitation I went for it. Thus putting my eggs... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy to work your way through the…
Very easy to work your way through the website, I also have car insurance with AA and would recommend AA to other members of the family.
July 24, 2026
Reply from The AA Insurance
We're thrilled that it was nice and easy, Sean 💛🚗.
I have never been covered by any before…
I have never been covered by any before but with talking with AA I am really happy with the way that the team answered all options and questions
July 4, 2026
Easy to use website and great cover
July 24, 2026
Filling in forms is always a chore
Filling in forms is always a chore - but the online form was fairly straightforward
July 21, 2026
You seem to be very good
June 23, 2026
The website was the problem
The website was the problem.
I had to call an agent to confirm Insurance purchase.
The agent was great. He helped quickly and sorted the problem, and had to send details as the website failed to do this. He was 5 star.
The website kept returning me to the same page and did not confirm purchase.
Also: Arrangement fee?
July 23, 2026
Reply from The AA Insurance
Hi, we’re sorry to hear you had trouble online, but it’s great to hear our advisor was able to get everything sorted for you. The cover arrangement fee would already have been included in the price of your policy, so there wouldn’t be anything extra to pay for this.
I was very impressed with the person I…
I was very impressed with the person I talked to take out the insurance.. He took time and explained details with no rush to sign up.
July 23, 2026
I chose to make my enquiries by phone
I chose to make my enquiries by phone, the operator was helpful and clear.
July 23, 2026
AA Home Insurance Scam
Hi ome Insurance 'Gold' covered temp accommodation for me and my pet following flood in my home. Average cost £40 per day. AA offered £3 per day. This led to the loss of my pet cockapoo. DO NOT TRUST AA POLICY COVER. Use another Insurance Company.
And the AA's response didn't even mention the general £40 kennel cost and their offer of £3. Stay well clear of the AA They have been in serious Breach of Contract for over 7 months and I am still no where near getting back home due to their incompetence. For your own sake find another company to insure your home.
June 10, 2026
Unprompted review
Reply from The AA Insurance
Hi Mike, we understand that some of these options weren’t suitable and didn’t meet all of your needs. Thanks for your feedback.
Awesome company
Awesome company, sympathetic and good team leaders. I’ve been with them for years
July 17, 2026
Unprompted review
Reply from The AA Insurance
Thanks for the fab feedback, Demi.
Request for cover implemented with…
Request for cover implemented with courtesy and efficiency - as one would hope it would be. I'd be more interested in providing feedback for less routine transactions.
July 23, 2026
I Spoke to Sean
I Spoke to Sean, he was extremely knowledgeable and supportive. Taking time to answering my questions. I went on to take out my motor insurance. Great experience. The price was brought down by a considerable amount from my renewal from another insurance company. Website was easy to navigate.
July 23, 2026
Reply from The AA Insurance
We're delighted to hear it.
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