We had checked everything online but rang up your customer services to verify the price quoted was genuine. Our previous provider for car insurance had wanted an extra £150 compared to the AA. Just ha... See more
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Review summary
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Reviews shaping this summary
I had found an excellent quote online but wanted to ensure that I could also get a paper copy of my car insurance once taken out. I am not too technical so like to have a paper copy as well. I tel... See more
Only the second time in my driving life have I ever called out a recovery service. We called out the AA using their app, which was easy to follow and straightforward even for me. I was given an estima... See more
Good clear explanation of choices. Personable and friendly agent. Price excellent for cover required. Just an indication of waiting time to get an agent would be good, but only about 5 minutes as i... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Signing up was just as I would expect…
Signing up was just as I would expect from a service provider.
July 21, 2026
Reply from The AA Insurance
Thanks for your feedback, Alistair.
Absolutely delighted
Absolutely delighted! Toni was extremely kind and very professional in helping me purchase car insurance. I value her support by making the process seamless. A real credit to AA.
July 25, 2026
Good cover at a reasonable price.
July 25, 2026
Reply from The AA Insurance
Great to hear we could be competitive for you, Keith. Thanks for leaving 5 stars.
An actual person to talk to over the…
An actual person to talk to over the telephone will always be preferable for me and also friendly helpful staff.
Yes I could have got a slightly cheaper premium but the level of cover would have been lower and it would have been online only and as I said I dont want that
July 25, 2026
The lady I spoke to was very friendly…
The lady I spoke to was very friendly and helpful. And sorted out my insurance quote quick and explained everything that was in it and did I need to add things on or take things out .of the quote. And the price was very good compared to other ones I had .so that's why I stayed again with the a a
July 25, 2026
Easy to set up online and a very…
Easy to set up online and a very competitive price.
Hopefully I will never find out how good their claims process is :)
July 25, 2026
Avoid at all costs!
Avoid at all costs!
They will go above and beyond to find ways to not pay your claim!
July 22, 2026
Unprompted review
Reply from The AA Insurance
Hi there, we always help a customers with a claim and a dedicated team will check the details in line with your policy terms. We hope everything managed to get sorted.
The website was really easy and clear…
The website was really easy and clear to use. Found the right deal for us and at a great price too! Who knew that cheaper car insurance for the over 50s even exists
July 25, 2026
soooo easy to do and when contacted by…
soooo easy to do and when contacted by phone so helpful and easy to understand
July 25, 2026
Quick and easy
Quick and easy to fill in any forms required.
Great app to see all documents associated with your insurance
Fab communication
July 25, 2026
Reply from The AA Insurance
We're delighted to hear everything was easily sorted. Thanks for leaving a review.
Deeply disappointed
Deeply disappointed, obtained an online quotation, saved the quote, went back to take out the policy and the premium had increased by 10%. Blatant thievery
July 24, 2026
Unprompted review
Reply from The AA Insurance
Hi there, we hope you managed to speak with us directly so we can help. If any details were added or changed, this can generate a new quote with a new price.
Very Reliable
I am mid 80s and found your site easy to follow, also because I have been a member of the AA for many years.
July 24, 2026
Excellent Service
All good. The only thing I have a problem with is, because I have my car insurance already with you..plus my breakdown cover. I couldn't get on the online site because it says my email already in use. Would like to know how I can get online with all of them. I have the breakdown cover site..but the others, I couldn't do.
July 23, 2026
Peace of mind
I was looking for cover for my new car ,and you came up on one of the search engines with the best offer,
And because you covered every things I wanted cover.
July 18, 2026
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