Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... See more
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Review summary
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Reviews shaping this summary
Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more deta... See more
We were doing fine until you asked the trendy question asking us to rate our experience. So many people do it nowadays and it's really a bit too much. We would soon tell you if something was wrong wit... See more
I have a breakdown cover with AA, as soon as I discovered that the quote for the car insurance was the cheapest and had beaten the rest of them; with no hesitation I went for it. Thus putting my eggs... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
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I have had no email of confirmation…
I have had no email of confirmation action of taking out the insurance
July 22, 2026
Reply from The AA Insurance
Hi Sarah, we can see we emailed you on 20/07/26 to confirm your cover. Please check your junk or spam folder just in case the email has ended up there. If you still can’t find it, please get back in touch and we’ll be happy to help.
Easy to follow
Easy to follow, ticked all the boxes I wanted and came in with a very reasonable price.
July 22, 2026
AA always seem to come through for you…
AA always seem to come through for you when required/needed, to pull you out a hole! Caused by other so-called top companies, Through no fault of your own! A...a!!!
Great service, great staff.
Always worth paying a little extra...
July 22, 2026
Reply from The AA Insurance
We're over the moon that you can rely on us, Brian 😊.
I just hope your car insurance is…
I just hope your car insurance is better than your breakdown insurance over 8 hours that stuck on the side of the road and still never got took home after sort out alternative recovery to get home ourselves was not happy to be honest I don't know why I am still paying for AA breakdown cover
July 11, 2026
The overall price was what drew my…it
The overall price was what caught my eye first , then when I checked to see what was covered compared to my old insurance cover I was pleasantly surprised.
July 4, 2026
Easy to use via go compare site
July 22, 2026
Unsatisfactory
Just bought policy two days ago via Internet. Couldn't check anything on the app as it's only for breakdown. Very confu. Rang AA. Very long wait - 25 minutes. Eventually spoke to a person who said the insurance information would have to be amalgamated with the other before I could see policy details- 4 to 5 days. Useless. Asked about Insurance Certificate but you don't provide a paper copy. She sent one via email but I can't print it. On the whole Very unsatisfactory event
July 22, 2026
Reply from The AA Insurance
Hey Alan, it can take a few days for your Breakdown cover to appear in your online account after taking out your Insurance. When you purchased the cover, you would have been given the option to receive your documents either by email or by post.
If you need a printed copy, you could use a library, print shop, or ask a friend or family member to print it for you. If you need any further help, please feel free to get in touch.
Prompt service from a real person not a…
Prompt service from a real person not a robot. Helpful and polite.
July 22, 2026
I havnt yet used your services
I havnt yet used your services, and as insurance i hope i dont have to! I i have to, I will then make my 4 star rating into 5 (or otherwise!)
July 11, 2026
Reply from The AA Insurance
We appreciate your honest feedback and understand your sentiment. We hope you never need our services, but we are here if you do.
Much cheaper
A way much cheaper quote that we had already been quoted from another company. Definitely worth shopping around :)
July 22, 2026
the ease of joining
July 22, 2026
Reply from The AA Insurance
We're delighted with your fab feedback 💛.
Exceptional service when I phoned them…
Exceptional service when I phoned them with a query when completing online application form. John from Newcastle Home insurance office extremely helpful and went through line- by -line of my application . Good price and good Platinum coverage , good interested staff member , could not ask for more!
July 22, 2026
Easy to use website
July 17, 2026
Buying the policy was easy but I…
Buying the policy was easy but I couldn't create an app as I already had an aa breakdown app through my bank account. My phone wouldn't allow 2 apps even with separate email accounts.
July 22, 2026
Reply from The AA Insurance
Hi there, if your Breakdown cover is provided through your bank, you’ll need two separate online accounts, one for your Breakdown cover and one for your Insurance.
You can only have one version of the AA app on your phone, so to view each account you’d need to log in and out using the relevant account details. If you need any help with this, please just get in touch and we’ll be happy to help.
Good value car insurance.
Filling in the application was simple and straightforward.Very competitive car insurance.
July 22, 2026
Was talked through everything
Was talked through everything, the person I spoke to was very helpful.
July 22, 2026
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