The Access Group Reviews 5,742

The system looks great and the team supporting try their very best to support you. If there was any feedback to give I would say that onboarding would be a little better with a bit more time to "try updating the system with support" rather than by presentation for the practical learners out there.

Very friendly, great knowledge. Pounced on the issue. Solved it very professionally and quickly

Eric was fantastic and very helpful resolving my issue.

Quick response, made deadlines set even earlier, checked in with us during testing to ensure everything was done correctly

Vlad has been our consultant for the implementation of Access Education. He has been incredibly helpful and approachable throughout the process, always keen to think of solutions to our queries and coming up with innovative ideas when the status quo answer has not worked. Vlad's knowldege of the product is excellent and he was able to explain technical aspects in simple terms for us to understand.

Received excellent support from our consultant whilst implementing Access Finance. He was always quick to respond and provided solutions to any problems or issues that arose throughout the implementation process. He was particulary helpful finding an alternative when the the digital training content didn't work. He was very approachable, accomodating and positive.

In recent years, Access acquired HandiSoft, software that have been servicing the accounting profession in Australia for many, many years. Since then I have found and can seriously say, that Access has the worst service and accessibility of any company I've used. It is IMPOSSIBLE to actually contact anyone there for anything that the user wants. Well, yes they send out mass meaningless material, and will be in contact at renewal time, but all in a "log in here, choose your renewal, and pay and go away, but don't contact us because it takes too much time and cost" manner. I now find that I cannot even log in to their Customer Success Portal (what irony) as it says my access is disabled, and I have no way to even raise this with anyone! Sorry, totally frustrated. A company called Access, actually wants no access from its cutomers, it seems...irony.

SCH Labour Hire is a dynamic Australian recruitment and labour hire operation. We reviewed multiple software packages to support our rapid growth and had a great feel after meeting with The Access Group.

While there were initial challenges in getting the various aspects of our package enabled, the onboarding team did a fantastic job of making up for lost ground.

Special shout out to Pragati for her professionalism, positivity, and deep product knowledge. We appreciate all of the help that you provided to get SCH Labour up and running with a solution that worked for us.

Cathy was very instructive and provided correct advice to all the questions we had. She made the learning process easy to understand. She also went a step ahead to sort out other queries and issues.

Our budget build was completed this year by Paul Powell, who did an outstanding job. He took the time to listen carefully to feedback from previous years and was committed to ensuring that all past issues were addressed and everything ran smoothly.
Paul was always quick to respond to any follow-up queries and consistently made sure everything was on track throughout the process. His professionalism and attention to detail really stood out.
Thank you, Paul!

I’d like to recognise the outstanding contribution made by our consultant, Graham, throughout the transformation project and the migration to our new payroll software. From day one, Graham has been nothing short of exceptional, and he quickly became a true part of the team.
Graham has consistently steered us in the right direction, offering solutions every single time we’ve needed them. His ability to break down complex technical issues, guide us with clarity, and patiently support us, often while we were still getting to grips with new processes, has made an enormous difference. He has been patient, encouraging, and steady, even at points where we were all on a learning journey together.
His expertise, commitment, and professionalism have been evident throughout. Graham has continually gone above and beyond to keep the project on track, proactively identifying risks, offering practical solutions, and stepping in wherever support was needed.
Beyond his technical strengths, Graham’s collaborative style and willingness to share his knowledge have genuinely elevated the team. He has built trust with everyone, invested in our success, and contributed not only to the quality of the implementation but also to the confidence and capability of the wider payroll team. It has genuinely felt as though he has been part of our organisation rather than an external consultant.
His impact has been substantial and deeply appreciated. We truly hit the jackpot with Graham!

Chris Kelly and Martin Dunham are fantastic and always really helpful when we have had any issues. They have a friendly approach and are very knowledgable.

I have been with Elite Tax since 2010 abd was concerned with the change of ownership from Reckon. The product was good but the support abysmal.

l came across Geraldine who operates out of Perth and have been very pleasantly surprised. Nothing is a problem for her and she is very client focused even when confronted by an 82 year old sometimes cantankerous Irish client who tends to change his mind.

She sets a standard rarely experienced in my 58 years in taxation. A very hard act for anyone to follow and if l still needed staff she would be working for me as there are always clients who need a Geraldine.

Dear Access Group Team,

Thank you so much for the amazing support you provide. I would like to give a special shoutout to Loredana Cretu. She has been extremely helpful with us when I had a few doubts about the portal, she made sure I received the correct answers from the team and even arranged a few calls to clarify everything.

Thank you, Loredana, for your dedication and support. It is greatly appreciated!

Best regards,
Snehal
Pike and Eel

We have had issues from the beginning with not only the set up of the EPOS system but technical support.

The sales team essentially told us what we wanted to hear and in reality the majority of the information we were given was incorrect.

The technician we have been given is unable to resolve any of the issues nor is he able to provide us with contact details of any one that can resolve the issue.

I have been unable to contact anyone in the support department to assist with the problems so we have now been without a working EPOS system whilst open and running a busy pub.

I would absolutely not recommend this company.

They demonstrate excellent in-depth knowledge, which is consistently applied in creating high‑quality reports.

Razvan Schiop helped a lot and assisted us in a very professional manner. He done upgradation and required changes smoothly, and post-completion help was icing on the cake. We highly appreciate his work and assistance.

Excellent Product and Training