Without a doubt Rau made our experience the best it could possibly be. She was patient, knowledgeable and a straight shooter. She was comfortable admitting if she didn't have an answer, and took fee... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our budget build was completed this year by Paul Powell, who did an outstanding job. He took the time to listen carefully to feedback from previous years and was committed to ensuring that all past... See more
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Catherine Hampson was a fabulous trainer. She was clear, precise and patient when assisting us get ready for the use of BEAM. Setting up, cleaning up our database and then processing our first super... See more
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We've been using Access Group for some time now and since Ahmed Al Breej became our Customer Success Manager, our overall experience has improved considerably. Ahmed is always on hand to answer an... See more
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Company details
About The Access Group
Written by the company
We are Access
The Access Group is a leading provider of business management software and solutions. We help thousands of customers across commercial and not-for-profit sectors become more productive and efficient. At Access, we believe that ambitious organisations should have software that makes working lives better and not put barriers in the way to growth. Our innovative software solutions streamline everyday processes, provide efficiencies that result in material productivity gains and give real-time insights that allow you to act in an instant knowing you have the data you need at your fingertips, allowing everyone the freedom to do more of what’s important.Our Offering
Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. And it doesn’t end there, we’re on hand to offer assistance every step of the way, during your onboarding and adoption journey and beyond, at the level that suits you. We work in partnership with you to deliver world-class technology which adapts with you so that you don’t ever have to worry about outgrowing your solutions.Our Customers
We work with thousands of customers offering a range of products from finance and HR solutions through to industry-specific software for sectors including education, not for profit, health and social care, hospitality, legal, recruitment, visitor attraction management.Contact us
Visit our website click hereContact info
Head Office: The Armstrong Building, 10 Oakwood Drive , LE11 3QF, Loughborough, United Kingdom
- theaccessgroup.com
4.6
Excellent
6K reviews
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Naleena Sekar-The Best IT Support in Access Group
Naleena Sekar was amazing. She deserves 100%. She has done what no one in Access group was able to do in the past. She was very informative and was extremely helpful.
March 27, 2026
Reply from The Access Group
Hello Manish,
We appreciate your very positive feedback. We're so glad that you had such a wonderful experience with Naleena and that the support you received was so helpful and informative.
Many Thanks
The Access Group
Andrea R - ACCESS
Andrea R is very knowledgeable about the ACCESS platform and always ensures that we as the trainees are happy before we move on to the next module. Andrea is polite and allows time to understand the new platform. Has been very supportive during this transition period.
March 18, 2026
Unprompted review
Reply from The Access Group
Hello Vicky,
We appreciate you sharing your feedback. We're happy to hear that the training experience with Andrea has been beneficial and supportive, ensuring your comfort with the platform before advancing. Many thanks!
Many Thanks
The Access Group
Reply from The Access Group
Hello Suraya,
We're happy to hear that our explanation was excellent and helpful to you. Thank you for your feedback!
Many Thanks
The Access Group
Happy with meeting/training
Andrea Ranalli was able to answer any questions that we have and guided us step by step
March 16, 2026
Unprompted review
Reply from The Access Group
Hello JH,
We're happy to hear that you received helpful guidance from Andrea and answers to your questions. Thank you for sharing your positive experience with us.
Many Thanks
The Access Group
Rory Heslin and Julie Roberts 5*
Two members of staff at Access have been nothing short of phenomenal - Rory Heslin and Julie Roberts.
From the very start of our Access Journey, they’ve been supportive, responsive, and genuinely committed to helping—no matter how small or complex the issue. What really stands out is how they explain things clearly and patiently, never once making you feel like you’re asking a silly question. That level of professionalism, patience, and empathy is rare—and it makes a huge difference.
To be completely honest, the product itself can be quite average at times, and my experience with the wider support hasn’t always been great—responses can be slow, and it can feel like queries aren’t always fully understood. However, these two individuals are the complete opposite. They consistently go above and beyond, taking ownership and making sure things are resolved properly.
They’ve turned what could have been frustrating experiences into positive ones purely through their dedication and attitude.
This 5-star review is entirely because of them. They are a real credit to Access, and they truly deserve recognition for the exceptional service they provide.
March 25, 2026
Unprompted review
Reply from The Access Group
Hello R,
Thank you for taking the time to share such a detailed review. We’re truly grateful to hear how much Rory and Julie have supported you throughout your journey with us.
It’s amazing to hear that their clarity, patience, and commitment to resolving issues have consistently made a positive difference. Your recognition of their professionalism and dedication means a great deal.
We also appreciate your honesty regarding your broader experience with the product and support, your feedback is important.
Thank you again for your thoughtful comments, they are genuinely appreciated.
Many Thanks
The Access Group
Care rostering training with Andrea was…
Care rostering training with Andrea was great
We have been using this alongside PP, he allowed us to focus on the parts we needed and gave great updates and tips to really streamline the service for us
March 25, 2026
Unprompted review
Reply from The Access Group
Hello AB,
We're happy the care rostering training with Andrea was great! It's wonderful to hear that focusing on your needs and providing helpful updates has streamlined your service. We appreciate your feedback!
Many Thanks
The Access Group
Excellent 1st year working with us
It is the first year that Paul has worked with us and he has responded quickly to all requests.
The 26/27 budget build upload that he did for our schools was excellent. In previous years there have always been some errors when we checked but this time there were none. Really happy with the service this year
March 13, 2026
Reply from The Access Group
Hello Ann,
We're happy to hear that the budget build upload met your expectations this year. It's great to know that the service provided by Paul was accurate and efficient. We appreciate your positive feedback.
Many Thanks
The Access Group
Access Digitalisation
Our experience during the 1st section of the digitalisation process was a very daunting, the consultant we had was very supportive and understanding with us, (Andrea Ranalli)
March 17, 2026
Unprompted review
Reply from The Access Group
Hello Dot,
We appreciate your very positive feedback. We're happy to hear Andrea was supportive and understanding during the initial part of the digitalisation process.
Many Thanks
The Access Group
Website re-design
Access have been really sympathetic to our needs and responsive to working collaboratively to produce the best possible brief for the website designer. Esmaerle has been brilliant to work with and we are very pleased with the efficiency and attention to detail.
March 25, 2026
Unprompted review
Reply from The Access Group
Hello Laura,
We appreciate you sharing your feedback. We're happy to hear that Esmarie has been sympathetic and responsive to your needs, and that you are pleased with the efficiency and attention to detail.
Many Thanks
The Access Group
A great meeting with Eric to look at…
A great meeting with Eric to look at ongoing issues we are experiencing. Eric works hard to try and ensure these issues are resolved promptly.
March 18, 2026
Unprompted review
Reply from The Access Group
Hello Hayley,
We're happy to hear that the meeting with Eric was helpful, and we appreciate your recognition of the efforts to resolve the issues promptly. Thank you for your feedback!
Many Thanks
The Access Group
Extremely helpful and patient, Andrea was great and very knowledgeable
Extremely helpful and patient
March 16, 2026
Unprompted review
Reply from The Access Group
Hello Louise,
Thank you for taking the time to leave this positive review. We appreciate your feedback and are so glad we could help you!
Many Thanks
The Access Group
Great Service
Andrea Ranalli was very approachable and thorough and he made me feel i could approach him at any point for advice or support which was great.
March 11, 2026
Unprompted review
Reply from The Access Group
Hello Zoe,
We appreciate you sharing your feedback! We're happy to hear that you found the support from Andrea approachable and thorough, and felt comfortable seeking guidance.
Many Thanks
The Access Group
Ahmed - Customer Success Manager
We've been using Access Group for some time now and since Ahmed Al Breej became our Customer Success Manager, our overall experience has improved considerably.
Ahmed is always on hand to answer any queries and is quick to push things along when needed. He makes the whole process much smoother and it's reassuring to know there's someone reliable to reach out to.
March 24, 2026
Unprompted review
Reply from The Access Group
Hello Kirsty,
We appreciate your positive feedback. We're happy to hear that the support you've received from Ahmed has greatly improved your experience. It's great to know you find the process smoother and reassuring to have someone reliable to assist you.
Many Thanks
The Access Group
Reply from The Access Group
Hello Nazreen,
We are happy to hear that you received amazing and excellent customer service. We appreciate your feedback!
Many Thanks
The Access Group
Naleena Sekar was of great help and…
Naleena Sekar was of great help and very efficient, highly recommended.
March 24, 2026
Reply from The Access Group
Hello Ashrafali,
We appreciate you sharing your positive experience! We're so glad to hear that you received efficient and helpful support from Naleena. Thank you for your recommendation.
Many Thanks
The Access Group
Kelva
Kelva has been incredibly helpful in supporting our business, both in resolving issues and helping us get the most out of Access products.
March 17, 2026
Unprompted review
Reply from The Access Group
Hello Anna,
We're happy to hear Kelva has been beneficial for your business, assisting with issue resolution and maximizing the value of our products. Thanks!
Many Thanks
The Access Group
Great product and great service!
A really good product, the training portal is well thought out and the range of products good. They have a great onboarding team, Marina Paladi was our onboarding consultant and she was great. She explained everything so well and made it really easy to get our team onboard with the training platform. Many thanks Marina!
March 20, 2026
Reply from The Access Group
Hello Mrs M.,
We appreciate you sharing your feedback. We're happy to hear that you find the product and training portal beneficial and well-designed. It's great to know that the onboarding process with Marina was easy for your team. Many thanks!
Many Thanks
The Access Group
Kelva and Ben couldn't of been more…
Kelva and Ben couldn't of been more helpful with quickly they responded and fixed the issue.
March 17, 2026
Reply from The Access Group
Hello Sam,
We appreciate your positive feedback! We're happy to hear that Kelva and Ben responded quickly and resolved the issue effectively for you.
Many Thanks
The Access Group
Lovely system and the support team are really helpful
The system looks great and the team supporting try their very best to support you. If there was any feedback to give I would say that onboarding would be a little better with a bit more time to "try updating the system with support" rather than by presentation for the practical learners out there.
March 20, 2026
Reply from The Access Group
Hello RGH,
We're glad you appreciate the system and support team! We appreciate your feedback regarding the onboarding process. We will explore how to incorporate more hands-on experience for practical learners. Thanks for your insights!
Many Thanks
The Access Group
Very friendly
Very friendly, great knowledge. Pounced on the issue. Solved it very professionally and quickly
March 20, 2026
Reply from The Access Group
Hi Peter,
We appreciate your feedback and are happy to learn that the issue was solved professionally and quickly with great knowledge and a friendly approach.
Many Thanks
The Access Group
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