TAUK Reviews 

2,142
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and willingness to go above and beyond to assist them. Many people found the service to be highly effective, leading to successful sales and making the often-stressful process much smoother and more manageable. Reviewers frequently highlight the exceptional communication, noting that agents were consistently responsive, kept them updated, and were readily available. This personalized approach, coupled with their expertise and constant support, made a significant difference, especially during complex or emotional situations.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional, personalized,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting that professionals are consistently... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising the consistent, clear, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my house with Liam Crowle at TAUK. Liam succeeded where other agencies failed. His approach to house selling is refreshing and his success speaks for itself. Liam is very knowled... See more

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Liam was very supportive throughout the whole process. When we had issues with our chain his sage advice kept us sane through to completion. He always responded quickly to any questions . Definitel... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,142)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom Constable of TAUK was very friendly and…

Tom Constable of TAUK was very friendly and helpful throughout the whole process of buying our new house. He kept in touch regularly and arranged a second viewing with the owners to measure up before we moved. Would highly recommend if you’re looking for a property in Winterbourne or Frampton Cotterell. Thanks Tom.

May 27, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

We can’t thank Tom enough for all of…

We can’t thank Tom enough for all of his help and support throughout the sale of our home. From our very first meeting, it was clear that he has extensive knowledge of the local property market, and his advice and guidance gave us confidence every step of the way.
We had previously listed with another online agent, and our house was on the market over a year with no luck, Tom sold us in less than 2 weeks!

Tom was always professional, approachable, and incredibly responsive. He kept us fully informed throughout the process, regularly updating us and always taking the time to answer any questions we had. His expertise, attention to detail, and proactive approach helped make what could have been a stressful experience feel much smoother and more manageable.

What really stood out was how genuinely invested Tom was in achieving the best outcome for us. His market knowledge, honesty, and dedication were invaluable, and we always felt that we were in very capable hands.

We would highly recommend Tom to anyone looking to buy or sell a property. Thank you again for all your hard work and support – it has been greatly appreciated.

June 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best Agent

I worked with Scott for almost eight months while selling two properties, a detached house in Aldbury and a flat in Berkhamsted.

Initially, I was planning to use a traditional high street estate agent, but my experience with one local agent left me rather underwhelmed. The conversation seemed to be more about them than my property or what I was trying to achieve. Meeting Scott was completely different. From the outset, he focused on the properties, the buyers and how best to reach the right outcome.

Throughout the process, Scott was professional, proactive and a pleasure to deal with. He built excellent relationships with everyone involved, including the buyers, myself and my solicitors. In fact, my solicitors commented on how good he was to work with, which is praise indeed coming from a solicitor.

As I don't live near either property, Scott went above and beyond. Not only did he achieve excellent sale prices for both properties, but he also helped keep an eye on them and assisted with various practical matters along the way. That support was invaluable.

His local knowledge is exceptional and it genuinely helps make what can often be a stressful process run far more smoothly. Looking back, I have no doubt that choosing Scott and TA was the right decision. I achieved a great outcome on both sales and would have no hesitation in recommending him to anyone looking to sell their property.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and very accommodating

I'd never used TAUK before but I needn't have worried. Scott Tearall went the extra mile to accommodate viewings at all times, gave really helpful advice and was available outside office hours. It was really useful to deal with just one person instead of having to leave messages with anonymous staff members. Having a WhatsApp group with my sister (the other joint owner) meant it really felt like a personal connection and we were all on the same page. Would highly recommend.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Scott Tearall

We recently bought a property where Scott Tearall was the estate agent, where he was excellent throughout. What really stood out was his personal approach, having one consistent point of contact made a big difference compared to the usual experience. Scott kept everything moving, gave regular updates, and was always easy to get hold of when we needed anything making the buying process smooth and well-managed. We’d recommend him to anyone looking for a more personal and reliable service.

May 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sue was great!

Sue was my fantastic estate agent who helped me sell my Cardiff flat. Throughout my sale, she was proactive, knowledgable and accessible. Whenever there was a hiccup in the process, she always had a helpful suggestion to get things moving again. I can’t speak highly enough of her and I’d recommend her to anyone.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Reliable and Accommodating

I recently purchased a property through TAUK and couldn’t be happier with the service I received from Clare.

From the initial viewing right through to completion, Clare was professional, approachable, and always kept me updated. Communication was excellent throughout, and she was quick to respond whenever I had questions or needed information.

Buying a house can be a stressful process, but Clare made it feel as smooth and painless as possible. Her proactive approach and attention to detail helped keep everything moving along and gave me confidence throughout the purchase.

I’d happily recommend TAUK to anyone looking to buy or sell a property, and Clare in particular was fantastic from start to finish. Thank you for all your help!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Just sold after 9 days being on the…

Just sold after 9 days being on the market with Sheridan Hollands of TAUK previously on the market with another estate agent for 12 weeks.
Sheridan is very good at his job, and had a different approached to marketing our property, which certainly did help.
Sheridan was available 7 days a week, helped us to understand how to present our property at its best, to potential buyers .
Sheridan accompanied us to one of our viewings which was very helpful, his trained eye's did see potential, along with small faults that we would of missed.
The analysis Sheridan did on sales of similar properties helped us to negotiate on our next property.
Sheridan gives you a honest valuation, always on time, professional and made the sale and buying a lot less stressful.
Photographs, video and the use of a drone, which gives you a aerial view of your property which was fantastic.
Overall very professional and we would not hesitate to recommend Sheridan to anybody.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny!

Sue guided me through every stage of selling my flat and was honest from the start that, as a leasehold property, the process could be lengthy and sometimes frustrating. As a first-time seller, I had no idea how complicated it could become, but her support, advice and regular check-ins made a huge difference throughout.
What really stood out was how personal her approach was. She took the time to get to know me and tailored everything around what I needed, rather than treating me like just another client. She was always available to answer questions, explain things clearly and provide reassurance whenever I felt uncertain — always with prompt, professional responses.
Having someone so proactive and genuinely invested in the sale made the whole experience far less stressful. I wouldn’t hesitate to recommend Sue to anyone thinking of selling their home through a personal estate agent. Worth every penny.

April 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

From the very first introduction to Mia…

From the very first introduction to Mia we knew we had found the right person to help us find our home.

There wasn’t anything that we couldn’t ask that Mia didn’t have an answer for. We knew were dealing with a great person and an even better agent.

We can’t thank Mia enough for helping us find our home for our family.We would definitely use her again without hesitation.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with Mia and she has made the…

We dealt with Mia and she has made the whole experience just so easy and stress free but made us laugh along the way just a lovely character so easy to speak to and get honest and fast responses , thank you Mia

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

We have just bought a house through…

We have just bought a house through Tom. From the very beginning, Tom was brilliant — he kept in touch with us throughout every stage, communicated clearly, and always made us feel comfortable reaching out whenever we had questions.

He was also incredibly helpful when arranging second viewings and getting measurements for us, which made everything so much easier. Thanks to his support and professionalism, the whole process felt very smooth and stress-free.

Thank you, Tom — we are so excited to settle into our new home!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from Tracey & Iain at TAUK.

Selling our home was always going to require a very specific approach. We knew it needed the right buyers, not just a standard marketing process. From the moment we began working with Tracey and Iain, the difference in service, professionalism and personal attention was exceptional, from the fantastic photos of our property to arranging an open day to maximise awareness.
Their knowledge of the local area and market conditions is truly outstanding and gave us confidence throughout what became a long and at times emotional process. What really sets them apart is how flexible, responsive and committed they are, nothing ever felt too much trouble, and we genuinely felt supported every step of the way.
Tracey in particular was incredible at managing both the ups and downs that naturally come with a lengthy sale. Her experience and understanding of the market meant that even during difficult moments, she remained calm, proactive and reassuring, always guiding the process forward with honesty and professionalism.
Communication throughout was excellent. They were available on WhatsApp to discuss items out of office hours throughout the year long process. We were constantly updated, given honest feedback during the sale process and always felt that our sale mattered to them personally. The level of care and attention we received is something you simply would not get from a larger or more traditional estate agent.
Tracey and Iain combine professionalism with genuine kindness and empathy, which made such a stressful process feel far more manageable. We honestly cannot thank them enough for everything they did for us and would highly, highly recommend them to anyone looking to sell a special home with agents who truly care.

Many Thanks
Marc & Tanya Joesbury

May 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Tracey from TAUK

Tracey from TAUK (Norfolk based) has been absolutely superb - I can’t thank her enough for her expertise, honesty and patience for the last 12+ months. What has been an incredibly stressful period has been made all the better having someone like Tracey looking after things.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan Hall = Amazing!

Jonathan was the estate agent dealing with the purchase of our brand new home. From the first viewing up to the day of completion, Jonathan was professional and friendly. With the what’s app group he set up with myself and my husband, communication was consistent throughout and no matter what questions we had big or small, he would reply and kept us updated throughout the whole buying process. We can’t thank Jonathan enough and would recommend him for both those selling and purchasing! He made what can be a pretty stressful process the most smoothest and calmest one! Thank you again

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service

We came to Tracey and Ian Fisher at TAUK after having worked with a large estate agent group for the best part of a year.

Our large, extremely old, beautiful but unique family home of 40 years was always going to need the right buyer, not being a generic sort of property, we knew that. Unfortunately the estate agents we worked with, though keen and committed at the start, soon became distant as the months went on. There seemed to be no effort to market the property to the specific potential buyers in the area and any queries around that from us just resulted in "put the price down". We had very few viewings and no offers.

We then began working with Tracey. From the outset her approach was personal, responsive and extremely efficient. She really took the time to get to know the property and us before marketing it in a much more targeted way, thinking outside the box and encouraging us to keep the faith as "the right person definitely is out there and we only need one"! Possibly the aspect of Tracey that impressed us the most was her ability to understand that this was a very emotive situation, particularly for my elderly father.

Viewings quickly followed and Tracey kept us updated and gave honest feedback. She was available to chat pretty much anytime and her attention never wavered once throughout the process. Within a few months the perfect buyers were found and the sale commenced. Tracey held our hands during this emotional time and it really was pretty easy with her constant support.

On the day of completion Tracey came to see my dad with a beautiful painting she'd had made of the cottage with the dates he'd lived there. It was such a kind gesture and so typical of Tracey's incredible kindness and care.

I simply cannot thank Tracey enough for her kindness and professionalism throughout this process. She is a very special person who is somehow able to make an emotional, stressful process like this feel not only calm but also meaningful. Truly one of the most outstanding people we've ever met and we'd now never use anyone else. Highly, highly recommended.

April 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look