TAUK Reviews 

2,142
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and willingness to go above and beyond to assist them. Many people found the service to be highly effective, leading to successful sales and making the often-stressful process much smoother and more manageable. Reviewers frequently highlight the exceptional communication, noting that agents were consistently responsive, kept them updated, and were readily available. This personalized approach, coupled with their expertise and constant support, made a significant difference, especially during complex or emotional situations.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional, personalized,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting that professionals are consistently... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising the consistent, clear, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my house with Liam Crowle at TAUK. Liam succeeded where other agencies failed. His approach to house selling is refreshing and his success speaks for itself. Liam is very knowled... See more

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Liam was very supportive throughout the whole process. When we had issues with our chain his sage advice kept us sane through to completion. He always responded quickly to any questions . Definitel... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,142)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service - above and beyond

I engaged Luke Alexander at TAUK to sell a house I was executor for. I live in the USA and the engagement was easy and efficient with no diffuclties associated with me being oversees. In fact, Luke went above and beyond to help with some of the local logistics associated with the sale. Exceptional service and a great experience. I highly recommend TAUK for their personal service and professionalism.

May 17, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Incredible!!!!

Sarah Walter’s/Newport/
Can honestly say Sarah is incredible at her job you won’t find anyone better she made the whole process basically stress free and nothing was ever to much for her!!!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best 5 stars all round!

From day one Adam stood out from the other estate agents who visited my property. He saw the potential, helped me make it more sellable (it had been rented out) and was kind and understanding when I found the whole process a bit emotional. He was always at the end of the phone, kept me up to date every step of the way and answered all of my stupid (to me) questions with endless patience. Because I lived some distance away from the house I was selling, Adam took care of anything that needed doing, from checking in on the property, doing final meter readings and generally going above and beyond. If I could give 10 stars I would. Thank you Adam for making it a much nicer experience than expected! X

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

After being on the market what felt…

After being on the market what felt like forever and one fallen through sale, it was pretty obvious to Nick I was at my wits end! He had the uncomfortable conversations around pricing and valuations and I’m so glad he did. When many agents promise you £1000s in profit, Nick’s valuation and advice was honest and meant that I secured a sale after relisting the house with him within a matter of weeks! The marketing was amazing and the house had never looked so good! The sale took longer than expected due to unforeseen circumstances but Nick kept me updated throughout the whole process. Nick is always at the end of the phone and will answer any questions around the clock (I don't know how he does it!) thanks to Nick for an excellent job well done!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sheridan has been nothing short of…

Sheridan has been nothing short of amazing! Friendly and knowledgeable; he was always available any time we had a question or concern. Equally when we hit a few hurdles during the process he was constantly pushing and driving the sale for us. Without him I am not sure we would be getting the keys to our dream home on Monday, and all of this from an agent that was not even acting on our behalf! 5* service from a 5* chap!

May 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Service

Sheridan dealt with a property sale for us.
He took care of all the marketing, viewings and even ran an open house event.
He took on everything including creating a presentation of the property with a drone video.
I would have no issue recommending this service.

Professional, smooth and trouble free.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledge and professionalism

I had the pleasure of attending a viewing with Donna Lewis, and I can confidently recommend her as a highly knowledgeable and professional real estate agent. Her preparation for property presentations was outstanding – every detail was carefully thought through, which made a great impression.

She was able to answer every question and provide clear, reliable advice throughout. If you’re looking for a competent and trustworthy agent, she is definitely the right choice.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Donna Lewis. She was professional, approachable, and always quick to respond to any questions I had, which made the whole process feel much less stressful. She always gave honest, helpful advice that I felt I could trust.

What stood out most was her communication, I was kept updated at every stage, and nothing ever felt unclear or rushed. She genuinely seemed to care about getting the best outcome for me.

I would highly recommend Donna to anyone looking to buy or sell a property. Her support and dedication made a big difference, and I wouldn’t hesitate to use her again in the future.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Clare Towl was a hero!

I have just purchased a house in Falmouth from Clare Towl, who was an exceptional estate agent to deal with. From the moment I viewed the property Clare was honest, patient and didn’t try any hard-sell tactics, like I had experienced with other estate agents in the past. I really felt that I could trust Clare to provide honest and useful information from the get go.
Throughout the entire buying process, Clare has been on-the-ball and very organised. She was particularly great at liaising between myself, the sellers and the two solicitors. Clare helped ensure cohesion and that all parties were communicating quickly and effectively. Any queries I had (even the small annoying ones) Clare dealt with very quickly, and was able to explain the buying process to me. I really valued her patience, knowledge and eagerness to provide help wherever needed.
I would 100% recommend Clare Towl as a refreshingly honest, knowledgable and reliable estate agent.

April 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Me and my partner struggled to sell our…

Me and my partner struggled to sell our house with misguided advice and valuations. Until Clare Towl came along and from the minute of walking through our door was professional honest and set our realistic expectations. A month to the day later we were sold! Clare did open houses and social media adverts anything you could think and would highly recommend to anyone to be your chosen estate agent. Thank you Clare!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Tim was amazing

Tim was amazing; clear and open communication, very responsive, approachable, helpful, wise. Really valued his experience, kindness and commitment.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Sian!

Sian was the estate agent for a house we bought. The process was lengthier than anyone imagined but Sian was amazing throughout. Sian went above and beyond on many occasions which we are so so grateful for. If it wasn’t for Sians hard work and communication with solicitors the sale may not have gone through due to time restraints and for that we are really appreciate. Thanks Sian!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

A flexible agent, that was actually flexible!

Sian sold our house in 2 months, she carried out viewings when the prospective buyers needed, including Sundays and even agreed the sale negotiating on New Years Eve. We couldn’t have asked for more commitment and are very grateful, thank you Sian.

April 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Couldn’t recommend Carol enough

Couldn’t recommend Carol enough! She took over the sale of my flat following another established agency failing to sell it. It took her only a few weeks to get offers on the flat and she managed to sell it for 10% over asking! She’s also been great to deal with and is always contactable. I’ll be using her for every house move going forward and have even recommended her to all my family and friends, and she’s sold one of their houses in Wetherby already! Thanks for everything Carol

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Reference for Jonathan Crawford Jones, TAUK

We have no hesitation in recommending Jonathan Crawford Jones to perspective buyers and sellers. He has an excellent knowledge of the market and was extremely helpful in steering us through what turned out to be a complex and somewhat difficult process involving several chains and ongoing negotiations. Above all, he was open and very honest with us throughout the whole process and importantly kept us regularly updated. Buying and selling property is never an easy task, indeed, it is often described as one of life’s most stressful tasks, and Jonathan certainly delivered for us.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service – Sue Lanucci is the Gold Standard for Cardiff Property
"I recently purchased a flat in Cardiff and I can honestly say the experience was outstanding, thanks entirely to Sue Lanucci.
Buying a leasehold property comes with its own set of unique headaches, but Sue handled every complexity with total expertise. From navigating the intricacies of the lease to ensuring all management information was transparent, she made what could have been a confusing process feel straightforward and manageable.
What truly set Sue apart was her incredible support during the conveyancing process. She acted as the perfect bridge between myself, the sellers, and the solicitors. Whenever the legal side hit a bottleneck, Sue was proactive—chasing updates, solving problems, and keeping the momentum going to ensure we reached completion.
Her communication is second to none; I was kept informed every step of the way. If you’re looking for an agent who is knowledgeable, tenacious, and genuinely cares about her clients, I cannot recommend Sue highly enough. She turned a stressful transaction into a complete success!"

April 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sheridan Hollands review (sleaford branch)

Sheridan has extensive knowledge of the property market and estate agency business. He is without a shadow of doubt an extremely hard working professional and has been great at communicating with me throughout the time we worked together. He bucks the trend of some of the major corporate estate agents, he won't list your property and wait months for a sale. He will proactively work towards getting you a sale in good time. His ex-military ethos compliments his working ethic - something I can associate well with. I have already recommended him to my friends and family.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding.

Although we have decided to delay our house selling for a year or two I feel compelled to write a glowing review for the help and entusiasm shown in our intial meetings.
Sheridan, presented himself with confidence and professionalism, articulating the way forward with the utmost integrity and empathy for our needs.
Impressing with his vision and clarity on the way forward when we sell; not salesman speak but genuine, honest, fact filled scenarios with clear cut answer for any problems that may come up.
It was more to do with our personal circumstances that we have decided not to sell, at this point in time, but when we do decide we shall get straight in touch with Sheridan
I must point out it was information from Sheridan, off his own back, which would have caused considerable extra costs to us, but helped us in deciding to postpone until we can address this in the future sale.
Knowledgable and helpful with no return, yet still remained enthusiastic; I have no qualms in highly recommending Sheridan to any potential house seller; a credit to himself and company.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

The best estate agent I have ever used.

I am needing to relocate and want to do it as soon as possible. In past property sales, I have used estate agents where my house had been on the market for months with only a handful of viewers in all that time. I had heard positive things about Nick and decided to ask him to be my agent. From the moment I met him, I was reassured that he was the right person. His marketing strategy was fresh and forward thinking. There was no pressure from him and he was both relaxed and very knowledgeable and informative. I really like his approach as you know that he really cares. He wants to help you get the right sale and get it all the way through to completion. He is passionate about what he does, has a great deal of experience and is both approachable and professional. I am so glad I have used Nick. I had multiple offers after the open house and am feeling very positive about my move. I would wholeheartedly recommend Nick.

April 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look