TAUK Reviews 

2,143
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and willingness to go above and beyond to assist them. Many people found the service to be highly effective, leading to successful sales and making the often-stressful process much smoother and more manageable. Reviewers frequently highlight the exceptional communication, noting that agents were consistently responsive, kept them updated, and were readily available. This personalized approach, coupled with their expertise and constant support, made a significant difference, especially during complex or emotional situations.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional, personalized,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting that professionals are consistently... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising the consistent, clear, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my house with Liam Crowle at TAUK. Liam succeeded where other agencies failed. His approach to house selling is refreshing and his success speaks for itself. Liam is very knowled... See more

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Liam was very supportive throughout the whole process. When we had issues with our chain his sage advice kept us sane through to completion. He always responded quickly to any questions . Definitel... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,143)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great estate agent,

What a great estate agent,
Magdip what a absolute gentleman,
Helping us from start to finish,
Would highly recommend this estate agent,

Always there for us with when we needed him and always very helpful,

October 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Working with agent Adam Toubi has been…

Working with agent Adam Toubi has been a very positive experience. He is professional, caring and a great communicator. When viewing the property Adam did not rush me which I appreciated very much. He always responded quickly to my calls and emails. In addition to this he is knowledgeable, friendly and so helpful. Super agent to work with. Highly recommend. M Frances

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Alex was just great

Alex was just great. Went out of her way to be helpful at all times and in addition she sorted out a massive problem which would have resulted in the whole chain collapsing. Thanks

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend- 5*

Michael has been excellent from the moment we sent an enquiry on one of the properties he is selling. He promptly responded and got us a viewing the very next day. We found Michael was very knowledgeable on the property and surrounding area, and we both found him extremely welcoming. He has kept us in the loop since we put an offer in on the property, and is helping the process along very well.
I will definitely be keeping Michael in mind if we ever come to sell our new property!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Personable and knowledgeable estate agent

I can highly recommend Michael Mason at The Agency UK, he has been thorough and helpful all the way through our sale and purchase. Dealing with one person that handles all the communication between ourselves and sellers and purchaser has been invaluable. Rather than dealing with a number of different people Michael ensures that he is the one port of call. He is very available so queries are answered quickly and efficiently. Michael has dealt with all the viewings, we did not have to be present in the house. Michael has dealt with all of the photography and even retaken photos on a more sunny day to ensure maximum impact. He has always been approachable and friendly ensuring we were comfortable and happy at every point in the process. His personable attitude combined with his knowledge and professionalism has really impressed us and has been a refreshing change from the multi person large High St agency experience. I would recommend anyone thinking of selling or buying to talk to Michael, you wont regret it, we havent.

March 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic Service Throughout

We recently purchased our home through Tim & Kate Ashmore from TAUK, and overall had a super positive experience from a buyer’s perspective.

From the beginning, communication was clear, prompt, and professional. Tim & Kate arranged viewings quickly and were always available to answer our questions or follow up when needed. What really stood out was the personal touch they brought to the process, something you don’t always experience. They took the time to understand our needs and made us feel genuinely supported rather than just another transaction.

Once our offer was accepted, they continued to provide regular updates and did a great job of liaising with all parties to keep things moving forward.

Although we worked with Tim & Kate as buyers, their professionalism, communication, and personal approach give us every confidence that they would also be excellent to work with from a seller’s perspective.

Overall, we felt wonderfully supported and would happily recommend Tim & Kate at TAUK to anyone looking for a smooth, professional, and personable property buying/selling experience.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

professional ethics and empathy

we would recommend Jonathan from the Agency , his professional knowledge and conduct is outstanding , it was never a problem for him to chase any information you may need during the prosses , although it took a little time we got there in the end , and we would say we have recommended Jonathan to others who are thinking of moving also like to thank him for the solicitors he recommended also they where excellent , thinking of moving choose Jonathan

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

House Sale

Liam helped sell our house quickly within a couple of weeks after we had all but given up hope after many months on the market with a high street estate agent with only one viewing. He gives a well thought out, structured plan and ensured the property look attracted interest quickly. Liam provided excellent ongoing advice and assistance as required.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Roberto 🏠

Roberto made our whole experience of buying our new home smooth sailing from start to finish.

The whole process was incredibly smooth/quick and stress-free, which made a huge difference.

Roberto was always willing to help with any questions we had along the way.

Very happy to meet at the house a few times so we could measure up !!

It truly was smooth sailing, and we couldn’t have asked for a better experience.

I would highly recommend to anyone looking for a reliable and professional estate agent.

🥂

February 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Carol Gunn is not your normal estate…

Carol Gunn is not your normal estate agent. She is one of a kind. She is knowledgeable, personable, she was determined to sell our property. She made our sales process as easy as possible. She gave guidance on how to best showcase our house and handled most of the viewings. In fact, we were on holiday when she sold our house. She looks after the buyers and dealt directly with the solicitors, keeping the chain intact and moving. Superb service. Thanks again Ann and George

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Using Liam of TAUK was the best decision we mad.

Using Liam of TAUK was the best decision we have ever made, his constant updates helped us through the minefield of modern legislation and found us the right buyer for the property. It was never too much trouble giving advice at any time of the day and made our sale so much easier.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Carol at TAUK was absolutely brilliant

Carol at TAUK was absolutely brilliant. After our offer was accepted on our forever home, she set up a WhatsApp group and her replies were practically instant. She answered every question and guided us through the process. She went above and beyond, kept in constant communication, and when the chain got difficult, she was there pushing things forward. Without Carol’s input, I don’t think the purchase would have completed anywhere near as quickly as it did. If we ever sell or give recommendations, we’d absolutely recommend Carol. Thanks again for everything ~ From Harry & Isabel!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Liam was amazing!

Liam was amazing! Straight forward and honest and managed to deliver exactly what he promised. Had a slow/ stagnant experience with my first estate agent but Liam was a breath of fresh air and made my appartment so appealing in a struggling market.

March 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I honestly cannot recommend Sue Ianucci…

I honestly cannot recommend Sue Ianucci enough! From the first viewing, Sue was actively invested in showing me the home. So many Cardiff agents simply sell houses by opening doors- Sue was totally different!
I am so grateful for her professionalism, friendly approach, and genuine care for me and my family! It’s not simply just a sale to her, far more and for that I will always be grateful!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Gabb gets the job done!

I can thoroughly recommend Sarah Gabb. She lifted us out of months of selling doldrums with a different company. Sarah revamped our photos, added a video and jazzed up our descriptions. Within 2 weeks of going live she had 2 credible offers for us. She then stayed committed throughout the process to get us over the finish line and moved. She was friendly, always available and professional. If you want the job to get done then Sarah is your woman!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

We would highly recommend Tom

We would highly recommend Tom, he's been extremely helpful. We actually met Tom when viewing a different property that wasn't quite right to meet our needs. Tom later contacted us following his valuation of a house he thought we would meet our needs, as we had quite specific and unique requirements for an intergenerational house. Wow was he right, it's an amazing property,our dream house. Tom has been extremely helpful, professional and approachable throughout this whole process. We would highly recommend.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your professionalism…

We cannot thank Adam and Louise Docwra at TAUK enough for their professionalism, patience, and support throughout the sale of our home.

Our home was a slightly more unique one to market, with five acres of land, plus a potential lifestyle business and it required the right approach to attract suitable buyers.

Throughout the process there were a number of challenges along the way, particularly given the realities of relocating to Anglesey — a move that often appealed to parents but proved a little harder to sell to their teenage children. Despite this, Adam and Louise remained positive, proactive, and reassuring throughout.

Their communication was excellent and their calm, professional approach made a stressful process easier to manage. We always felt they were fully committed to helping us achieve the right outcome.

We are extremely grateful for the time, effort, and dedication they both put into supporting us and would not hesitate to recommend TAUK to anyone looking to sell their property.

Kevin & Caroline

January 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I can’t recommend Carol Gunn highly enough…

I can’t recommend Carol Gunn highly enough. She did an absolutely unbelievable job throughout the whole process. From start to finish, Carol went the extra mile and handled everything with such a personal touch, which truly makes all the difference for both the seller and the buyer.

Carol helped me successfully sell my property in Wetherby and also guided us through the purchase of our new home in Collingham. Her professionalism, dedication, and constant support made what can often be a stressful process feel smooth and well managed.

She was always available to answer questions, kept everything moving forward, and genuinely cared about achieving the best outcome for everyone involved. That level of commitment is rare and very much appreciated.

A huge thank you to Carol for all her hard work X

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sue Iannucci has been amazing…

Sue Iannucci has been amazing throughout the whole process of selling our home, offering advice and guidance, renewing our faith in estate agents after a previously bad experience. Her approach was personal throughout and nothing was ever too much trouble. We would definitely recommend Sue to sell your home.

March 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look