The Branded Company Reviews 

184
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items arrive on schedule and consistently match their expectations. People also appreciate the incredibly helpful and polite staff who provide exceptionally fast responses, making the entire ordering process remarkably smooth, professional, and reliable for repeat buyers. Some reviewers were not happy with occasional delivery hiccups or surprisingly difficult customer service interactions during their initial product inquiries. A few consumers noted that certain staff responses could occasionally feel unhelpful or require extra time to finalize custom designs and resolve specific issues.

What people talk about most

Staff

People report positive experiences with staff, frequently noting that representatives are helpful, incredibly... See more

Product

Reviewers mention positive feedback about product quality, consistently praising items like mugs, pens, and... See more

Service

Customers had positive experiences with service, frequently praising competitive pricing and clear... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied

Rated 5 out of 5 stars

Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. also in
  3. Promotional Item Store

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(184)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Ramsey at The Branded Company always…

Ramsey at The Branded Company always provides a fantastic service. I’ve been a loyal customer for over 10 years and wouldn’t go anywhere else. The pricing is consistently excellent, and no one can match the combination of value, reliability and level of service. Highly recommended!

August 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Range and Service!

We have used the Branded Company for years and are always impressed by their range of products and great pricing. We enjoy dealing with Ramsey and always find him to be highly knowledgeable. Many of our jobs need to be turned around in a limited timeframe and Ramsey always works with us to make sure deadlines are met. Many thanks!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Dealing with Sam Lane was a breeze and nothing was too much trouble. From my first email request to the payment of the order, Sam couldn't do enough and was a pleasure to deal with. The product arrived on time as promised. Will definitely use the Branded Company and Sam again. Thanks Sam for all your help!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

The yo-yos were fantastic

The yo-yos were fantastic! I handed them out at InstallerSHOW and they were a proper crowd-pleaser. They brought back so many childhood memories, got people talking and were the perfect fun merch idea. Ethan was a pleasure to work with—super friendly, helpful and made everything so easy. I’d definitely order again!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amar Arjan

Amar Arjan, what a gentleman you've got on your hands there at your company. He was attentive to my every request even when it changed numerous times. We finally got to the point of completing the order and he ensured everything was processed smoothly. Every company would benefit from having an Amar.

July 29, 2026
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Rated 5 out of 5 stars

Fast friendly service

First-time order for a load of branded pens. Quick and friendly customer service and superfast turnaround and delivery to meet a deadline. Thank you!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We've been using this supplier for our small business for a while now, and the service has been consistently excellent. Deliveries are always quick and reliable, and any questions we have are answered promptly.

A special thank you to Amar, who has been incredibly helpful throughout. He's always quick to respond to emails, knowledgeable, and nothing ever seems to be too much trouble. It's great to work with someone who genuinely cares about providing excellent customer service.

We're very happy with the service we've received and would happily recommend this supplier to other businesses.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

We've ordered from The Branded Company a couple of times now and the products we've received are great quality. Sam is always super helpful and quick to respond, too. Thank you :)

July 17, 2026
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Rated 5 out of 5 stars

Amar is fantastic!

Amar's service from start to finish was exceptional and I pleased with the quality of the products

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amar at The Branded Company provided…

Amar at The Branded Company provided excellent service from start to finish. He was responsive, knowledgeable, and made the whole process of placing our promotional merchandise order straightforward and hassle-free. Communication was great throughout, and he was always happy to answer questions and offer helpful advice. I'd definitely recommend Amar and The Branded Company for anyone looking for quality promotional merch and great customer service.

July 20, 2026
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Rated 5 out of 5 stars

Brilliant Branded Giveaways and Service to Match

We ordered a fantastic selection of Bilfinger-branded giveaways from The Branded Company, including chocolate tools, seeds in little plant pots and what felt like a lorry load of jelly beans. They looked great and went down extremely well at the World BioGas event in Birmingham.

Muzi was brilliant throughout. He may be a man of few words online, but he is warm, engaging and incredibly helpful on the phone, so I would encourage other customers to pick up the phone and speak to him. He was thorough, responsive and turned everything around remarkably quickly.

I would have no hesitation in using Muzi and The Branded Company again.

(sorry the lorry was a bit battered - it was in my back pack on a packed train returning home!)

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and products

Had a few calls with different companies and came across the Branded Company. Sam was very helpful and friendly over the phone and over email with all the proofs to provide all the materials. Cannot fault the team and shall be using them again. Thank you.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing Service!

We recently placed a last-minute order for some branded gifts, and the service we received was outstanding. Sam Lane was incredibly helpful throughout the entire process, keeping us updated, answering our questions promptly, and ensuring everything was handled efficiently despite the tight deadline.

The gifts arrived as required, and the whole experience was seamless from start to finish. Sam's professionalism, responsiveness, and willingness to go the extra mile made a potentially stressful situation very straightforward.

A huge thank you to Sam – we wouldn't hesitate to use The Branded Company again and highly recommend them to others looking for quality branded merchandise and excellent customer service.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience.

Great Experience.
Really great service every time. The team is always friendly and willing to help, even with last-minute requests. Muzi is especially brilliant at making sure everything is sorted and delivered on time.

June 10, 2026
Unprompted review

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