Thebuildersacademy Reviews 

135
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online training courses exceptionally clear, well-structured, and very easy to follow from the very beginning to the end. Consumers frequently praise the helpful staff and responsive customer support for making the entire educational journey simple and smooth. Some reviewers were not happy with the test structure, noting that certain exam questions are tricky and available practice options are somewhat limited. People genuinely appreciate the overall experience, yet these specific testing challenges stood out during their preparation, requiring extra time and effort to successfully complete the necessary professional qualifications.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is easy to... See more

Staff

People report positive experiences with staff, frequently noting that representatives are always friendly and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the helpful and professional... See more

Customer service

Reviewers express great satisfaction with customer service, frequently praising agents for being polite,... See more

Website

Clients share positive opinions on website, highlighting the clean interface and well-designed layout.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about the whole course was set out perfectly, really clear and easy to follow. The test itself was a mix of common sense questions, and some really tricky answers which could easily and l... See more

Company replied

Rated 5 out of 5 stars

Great service with the course & exceptional support both over the phone & by e-mail to ensure our candidates completed the courses in a short time-frame. Will definitely be using again.

Company replied

Rated 5 out of 5 stars

I had an amazing experience challenging myself and exploring a new career path. I’m truly grateful to Builders Academy for making this journey possible. Knowledge is powerful and profitable. For... See more

Company replied

Rated 5 out of 5 stars

My Online course was easy to set up & use with link . Reasonably priced courses, The staff on the phone line were good to help with any queries, Michael was very helpful & clear on explaining t... See more

Company replied


Company details

  1. Educational Institution
  2. also in
  3. Distance Learning Center

Written by the company

The Builders Academy is a leading UK training provider, approved to deliver CSCS Level 1 Health & Safety, EUSR-accredited courses, and the National Water Hygiene (Blue Card) qualification. We support individuals and businesses in obtaining essential construction and utility sector certifications through flexible online and remote learning options. Achieve your qualifications efficiently with expert support at every step.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(135)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Getting the Basics Right!

Everything about the whole course was set out perfectly, really clear and easy to follow. The test itself was a mix of common sense questions, and some really tricky answers which could easily and literally trip someone up (keep leads to one side or overhead).
Well done, I thoroughly enjoyed it.

January 19, 2026
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

Good set up

Good set up. All worked well. Good communication throughout. Thank you.

January 19, 2026
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

The buidersacademy is doing a great…

The buidersacademy is doing a great job. Your staffers are wonderful in response to mail.

December 23, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

Oh my God

Oh my God! This is a field very new to me and the whole process was well explanatory, made it easy to know and understand everything.

December 5, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

A very informative course

A very informative course, easy to navigate web page,and very helpful with clients. A pleasure to use would thoroughly recommend.

November 20, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 4 out of 5 stars

Keep it up

The company and products are amazing especially the staff behind it, only one critism,the codes they send to log in are incorrect, it's a bit frustrating,but thankfully karem sorted it for me and away we go,and I've past and super happy,look forward to adding more to my resume,thank you builders academy

November 12, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

It's clear and unforgettable course

I was taught the course in simple and clear way,the guide materials were helpful and clarify all concepts by including images that makes the course understandable and create image in my mind and unforgettable.

November 8, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

The guy who's been helping us through…

The guy who's been helping us through it and explaining the process kel has been great couldn't ask for more as far as customer service he's got us through on short notice where other companies were unable to help would highly recommend him getting promoted

November 9, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

Great service always quick to respond

Great service always quick to respond! Kel was a massive help getting things over the line. Would highly recommend

November 8, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

The staff was brilliant

The staff was brilliant, they talked me through the process and I think that made me pass my exam, thanks for the support at the builders academy. 👌

November 4, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 1 out of 5 stars

I was sent wrong email first and I paid…

I was sent wrong email first and I paid for learning information after my employer had already paid for it and was informed I would be refunded the payment but still haven’t received it yet and I was then sent an email that was supposed to have a link to proceed with my application but it didn’t have the link so I phoned them and then I got the email with the link so I passed the tests and then I received a certificate which is not recognised on the construction site so I can’t get on site to work so I called them and they told me it will be at least 72 hours before I will get the card I need. I wish my employer used a competent company . I would be more than happy to discuss this with thebuildersacademy.co.uk if they want to call me while I’m sitting in the work van alone waiting for my work mate who has to do the job on his own because I am not allowed on site because the certificate they emailed me is not the correct one and I can’t leave because we drove from Scarborough to Bishop Auckland to do the work.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

The way you provide the learning…

The way you provide the learning notices with pictures of demostrations to the learners

October 30, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

All good & straight forward


My Online course was easy to set up & use with link .
Reasonably priced courses,
The staff on the phone line were good to help with any queries,
Michael was very helpful & clear on explaining things.
Would recommend

October 15, 2025
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

An excellent online course—clear

An excellent online course—clear, well-structured, and easy to follow. The study materials were especially helpful and played a key role in helping me pass the exam.

October 12, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

Everything

Everything. Very helpful learning through the topics. Getting plenty of information in. Working hard non stop and progressing further and further.

October 6, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

I love the experience

I love the experience . it was very satisfying and educative

September 27, 2025
Unprompted review
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Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

Excellent work

Excellent work

September 25, 2025
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

Rated 5 out of 5 stars

Great training, fully remote and completed in my own time. TOTALLY RECCOMEND 👍

I have recently completed my EUSR water hygiene card through The Builders Academy and I 100% will reccomend these guys to anyone. Kel and the team are very helpful, professional aswell as clear and efficient on how the course is delivered and for the timing of how long it takes to complete. From booking the course, completing ID checks to reciveing the course materials and completing test took around 4 hours total. The software and materials received was so easy to use on my mobile phone and I did not need to use a computer at all. The instructions were very clear and when I did phone to ask for help on one part, Kel answered the phone and helped me straight away. I passed the cause as well which is also a plus 😄👍 big thanks to Kel and the team again and I will be reccomending them to everyone.

September 11, 2025
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thanks for your feedback, we appreciate it.
Glad you had a good experience with The Builders Academy.

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