The Burn Box LLC Reviews 

I had a subscription that I had to cancel due to budget constraints. I was overviewing my NEW credit card (that we had to get because of fraud on old one) and there was a Burn Box charge! My new card!! When I go on the Burn Box site, my profile has no address, no credit card, no info since I cancelled my subscription. Yet they STILL managed to charge me. BE CAREFUL, PEOPLE! SOMEONE AT THEIR COMPANY IS GETTING AHOLD OF YOUR CREDIT CARD INFO!!!!

Update:

They reached out to me and I was WRONG. The charge was for the App subscription, which I did NOT know my husband joined, so it was renewing. They sent me a very detailed and kind email and cancelled it for me. So MY BAD. I really appreciate how customer service handled it so quickly.

I was scammed by the subscription. I was under the impression that I canceled it yet here I am four months later with a new charge for a subscription I believed I had canceled. Their trick is that they say you signed up for two subscriptions and only canceled one. There is well more than one complaint about this very issue so the company is well aware of it but continue to use the angle that you didn't actually cancel that $160 subscription.

So Burnbox as a program is reasonable, they encourage you to not be eating junk before the three day fast, and that helps a lot. Their fast method is not bad. The drinks were timed well for when I was starting to feel hungry, especially the bone broth which was pretty great.

My issue is completely with the subscription service, fine print, and the bs app you're unknowingly signing up for (it is in the small print).

In discounting my first box, it seems I also promised to buy a second box months later. Even though my subscription was canceled, they still charged me $160 for four months of the products, which is really only 12 days of the product is you used it once a month as suggested.

So they can sit high and mighty, and act like their fasting helps them to ascend to a higher level. But it's really just the most well divised scam I've ever experienced.

I don't recommend you do this. You can mimic this fast with fiber supplements, electrolyte supplements, bone broth and hot tea.

I have an email from may 28 2025 confirming the cancelation of my subscription. Tonight, August 23, 2026, I was charged for another order I never requested. Wait on customer service to reply with a cancelation and full refund. Beware. A random charge after 3 months after canceling.

Does the product matter if you can never get out of your subscription?
I personally did not like the product but can barely remember since I canceled in May 2024 and am still being charged today, August 2026.
I have a confirmation of my cancelation email from the site and customer service but the issue remains. Now they are saying they cannot locate my account based on my email address… that they emailed the cancelation confirmation to.
I’ll probably have to close my credit card in order to stop paying them $132 a year. Ridiculous!

I ordered two Burnbox packages and i did receive them and I was charged for them and paid it. But now they are continuing to charge me for boxes I did not order or receive. Bad business

Absolutely untrue. You do not lose 4 pounds a day.
Even fasting with black coffee and MCT oil and there is NO vitamins that come with this.
There’s only a few pouches. I did not have a good experience and I am not happy that I paid $155 for a product that doesn’t even work.!
Honestly, a pure waste of $155 down the drain!

Ordered it as a one time try. No subscription but I guess the small print said I would get billed a second time because I was getting a discount. They charged me a second time AND charged me for their “Burnbox App access” which I didn’t even know existed. Emailed them but they say they will cancel the subscription that I didn’t agree to but can’t refund my money.

This company is despicable! Save yourself the trouble and buy your own bone both. Problem solved. I am absolutely DISGUSTED with this deceitful and sneaky company. The worst customer service I have ever experienced. Once I got my first box, I cancelled right away. You could do this with bone broth and save hundreds. Then come to find out they “have no record of my request to cancel” and refused to refund me the $160 they just charged me! To make it worse, once I logged into the account again I saw continuous app subscription charges for $33?? I never even received the product and they refused to refund me. I know this company’s terrible customer service and shady business practices will have them bankrupt in no time. Even after stealing from people, they won’t last. They also give you NO warning they are about to charge you for the app or another box and mysteriously can’t find records of your previous requests. An absolute scam. Do NOT give them your credit card information! You will regret it! I paid with Apple Pay and they just charged a card I didn’t even give them the number to! Absolutely unreal.

Scam ,scam scam .Cancelled,being charged for another 3nonth subscription I don’t even know I sign for it .Horrible company

I was excited to try burnbox but my doctor told me it wasn't good for my situation. I contacted burnbox to cancel and got a confirmation that my subscription was cancelled. I was then shocked when I was charged again two months later and contacted them again. They told me only the app was cancelled and that they would not refund the money charged after I had cancelled. I don't see any burnbox app on my phone so I don't know what that was about. At this point I suspect I might have to replace my card to get this company to stop charging me. Its a shame because I really wanted this to be a good experience.

If I could rate this NEGATIVE FIVE STARS I would. Total scam!!! They sent a 4 month supply for $159 but then turned around and charged me another $39 one month later. When I tried to cancel I was told the the $39 charge was for a three month subscription to their app. I wasn’t even aware they had an app! I cancelled that and was charged an additional $40 for a cancellation fee! The BBB or the AG should investigate this company. TOTAL RIP OFF!!!!!

Absolute scam. They continued charging my card even after I canceled. I requested a refund but they gohsted me.
$159 for some broth, electrolytes worth maybe $5. WTF?

Do not buy from this company. Do not give them your credit card info. Their policies are designed to keep charging your card and sending you little packets for $159 while you starve. They make a lot of claims for health benefits and weight loss. All which do not work for an average person truly trying to live healthier lives.

Terrible trash company that charges you after you cancel the sub. Run away as fast as you can from these absolute fraudsters.

Unscrupulous company, very bad business practices. I paid $154.99 for the 4 month kit. Then, out of nowhere, I was charged $33.99 for app access? I never heard anything about an app. Doing business with this company is too risky. Thankfully my financial institution listems to its customers, because BurnBox sure doesn't. Canceling.

The kit is all things you can buy on your own.

Impossible to cancel subscription unless you remember a ridiculous number of passwords. Product itself is gross and confusing to use. Staff is condescending when you try to cancel subscription. I cannot recommend this product.

Beware they will not allow you to cancel the subscription. This is the email I received after sending a cancellation request.

“ Hello Brandon,

Thank you for your email. I have reviewed your account and can confirm that the only active subscription is your BurnBox subscription.

Our BurnBox service operates on a subscription basis with a discounted rate. According to our Terms & Conditions, the subscription can be canceled without paying the price difference after the second charge.”

The cost for this box is completely outlandish. When you receive it, you can't help but feel like a complete idiot for not doing more research before purchasing. These supplements can be purchased for a total of about $25, and that is with buying name brand products. 3 days of Bone broth, LMNT and Miralax. That's all it is, just in a fancy box. That is what you are charging people $154 for.