The Burn Box LLC Reviews 269

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products received, often highlighting their usefulness for professional duties and personal enjoyment. Many people appreciate the variety of items in each box, including gear, apparel, and training materials, and frequently mention the excitement of receiving new and surprising items. The subscription service itself is highly valued, with many consumers expressing long-term satisfaction and recommending it to others. However, some customers also noted issues with the subscription process, mentioning difficulties with cancellation or unexpected recurring charges. A few other people also felt that some products were not always useful for their specific needs or that certain items were repeated too often.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are impressed with the quality and... See more

Subscription

Customers had positive experiences with subscription. Many reviewers express delight with the monthly BurnBox... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the quality of the items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my subscription for a little more than 2 years. In that time, I've always gotten something useful. Granted, some items weren't in my area of expertise (such as water/dive rescue merchandise)... See more

Rated 5 out of 5 stars

I really enjoyed the rope bag that was in the last box, as well as the cool t-shirt. Being able to have those ropes/pulleys/carabiners allow me to have training with tying knots and working on my RIT... See more

Rated 5 out of 5 stars

To be honest, it's hard to be happy in this world these days. So when this box comes, whether it's an okay box, or one of their many elite grabs, I'm here for the seratonin boost. I appreciate and enj... See more

Rated 5 out of 5 stars

Iv been a member for a few years it has been awesome and I have friends who have now subscribed the stuff you get in the burn box is always useful or really cool really pleased with the burn box


4.2

Great

TrustScore 4 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had a broken clip on a radio strap…

I had a broken clip on a radio strap and I did get a replacement but it took 2 months. When I asked for something because of the long wait, I was told it was forgotten because they don’t do replacements that often and are busy putting boxes together. I got this for my 17 year old son that loves being a firefighter. He can’t wait for the next box. It would still be nice to get a little something for the forgotten part replacement.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Well worth it

After contecontemplatingmplating for several months, I finally decided to join. I received my first box recently very high-quality product for a great value highly recommend to anyone within the fire service.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have enjoyed most of what is offered…

I have enjoyed most of what is offered in burn box. It's always a bunch of random items. The tools and gear for on the job is my favorite. I thought about a door entry kit like for a car. If that may be in the future. Anything for rescue use is awesome. When I feel a light weight box I'm usually figuring there's no gear or tools. If it was possible to get at least 1 tool or 1 piece of job equipment every month, that would be great!

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

The Burn Box is opens the door to new ideas

The Burn Box is a really good idea it sends out tools and items that I may not try out on my own and as a Training Officer for my department it allows me the opportunity to field test the items during our training evolutions and the stickers and other items allow me something to hand out to students who are answering questions and actively participating in the classes

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

I love the box and the stuff that comes…

I love the box and the stuff that comes in it. The last couple months have been great. My complaint is I’ve tried to get y’all to stop charging me for 2 boxes. I’ve cancelled my order for one of the two boxes every month for the last 6-7 months and I still get charged for 2. I only want 1 box a month. $64 isn’t a lot for some people but it puts me in a huge bind every time I get charged another extra $64.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

This is fantastic

This is fantastic, period . Best decision I ever made . The only negative thing I can think of, I'm running out of room I'm my turnout gear, so many useful and really REQUIRED tools . You guys are amazing , I'll be a customer forever !!!!!!

March 13, 2025
Unprompted review
Rated 4 out of 5 stars

I greatly enjoyed my burn box a lot of…

I greatly enjoyed my burn box a lot of cool tools that if I didn’t use or want I could definitely give to the guys at the fire house. The swag was awesome shirts and hats were badass. However the only caveat is some shirts were not in my size but again I could pass to the boys. I definitely intend on renewing my subscription.

March 13, 2025
Unprompted review
Rated 4 out of 5 stars

Great products

I have been very happy with the boxes and the tools that are included they are very useful as well as the paper that comes with it. The only problem I have is that I got the same stickers a few which really isn’t a big deal. My biggest issue and it was something I was looking forward to was the leather gloves from the February had holes and missing fingers in it. So they were useless and I can’t return them

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Missing 3 burn boxes without replacement or custom care

I moved back to Saskatchewan from Iqaluit in October 2024, I wrote the burn box I moved and needed to change address. From there I missed October - December boxes. I’ve sent in emails with them they sent me back very little in responses as well as how we could rectify this situation. So at the moment I’m in the works with my bank to be refunded for the 3 boxes since I have No answers from them. It’s alittle upsetting as I would have signed up for another year as I enjoy seeing the new equipment and I love to support. I hope everyone else had an amazing experience.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Everything I need but didn't know it!

I love how Tom and the team think about the things I don't! Their ability to look and find items that are new and cutting edge allows for me to receive the items and put them to use. The training aides, recipes and stickers are like icing on the cake! These extra perks are the extra perks we are looking for in each box!

March 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look