The Cary Company Reviews 

2,939
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, knowledge, and helpfulness throughout the ordering process. Many people highlight the exceptional customer service, noting quick responses, clear communication, and efficient problem-solving. The ordering process is frequently described as easy, fast, and smooth, with high-quality products consistently meeting expectations. However, some customers experienced significant shipping delays, partial orders, or missing components, which sometimes impacted their business operations. A few people also noted issues with product availability, limited selection for specific needs, or receiving damaged items.

What people talk about most

Order

Consumers generally express satisfaction with the ordering process, often highlighting its ease and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing it as excellent,... See more

Product

Users describe positive interactions with product, consistently highlighting high quality and a wide variety... See more

Service

People report positive experiences with service, highlighting prompt attention to detail, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-time business owner, I had a lot of questions about bottles, caps, and ordering in bulk. Josh was incredibly patient and helpful throughout the process. He answered every question, made... See more

Company replied

Rated 5 out of 5 stars

a) Ashley Sheehan always responds quickly and patiently deals with my inquiries and requests. b) She keeps me updated throughout the ordering process c) assists me by acting as a liaison between me... See more

Company replied

Rated 5 out of 5 stars

From Matt in the order department when I placed my order to the ladies when I called the very next morning to confirm my arrival to your warehouse that same morning to pickup my order to Maggie w... See more

Company replied

Rated 5 out of 5 stars

I always purchase my bottles and caps from Cary! You offer high quality products and excellent customer service. You get the order together and shipped out right away…. every time! Your website is eas... See more

Company replied



Company details

  1. #8 of 13 best companies in Packaging Company
  2. #137 of 255 best companies in Business to Business Service
  3. #12 of 21 best companies in Packaging Supply Store
  4. #10 of 21 best companies in Wholesaler

Written by the company

In business since 1895, The Cary Company is the leading supplier for Containers & Packaging, Industrial Filtration, Spill Control Products & more!

Professionals Serving Professionals

Written by the company

Your Success Is Our Top Priority
With a reputation of over 125 years in quality service and dependability, we’re ready to partner with you to help your business succeed. Do your needs lie outside of a product? Look no further. The Cary Company offers a diverse array of services, ensuring we serve as your one stop shop.

Our Savings Guarantee

Shop & Save!

Save up to 50% with bulk and wholesale pricing!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.6

All reviews

(2,939)

805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved us a lot of money

Saved us a lot of money! Had everything we needed to build a great filter.

May 20, 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Justin,

We strive to be more than a supplier but a committed partner to your business success. I am pleased to hear you had a great experience placing your order with us. We appreciate your business and look forward to continuing to provide you with excellent products and service.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

From an inquiry to pick up

From an inquiry to pick up. Everything was fast and easy.

May 18, 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Larry,

Thank you for your support. I am pleased to hear your experience with us was fast and easy. We are constantly striving to be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Ryan Sandrik Rocks

Ryan Sandrik Rocks! He always makes purchasing a great experience!

May 11, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Lisa,

I am ecstatic to hear you had a great experience with Ryan! I will pass along your kind words to him. We look forward to being more than a supplier but a committed business partner to your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 1 out of 5 stars

The People from Jurupa were great

The People from Jurupa were great. The customer experience trainee at corporate, who got involved when the PO was sent has me wondering if I will ever buy anything from you again

May 13, 2026
The Cary Company logo

Reply from The Cary Company

Hello Scott,

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration surrounding your recent order. Please know this is not the level of service we aim to provide, especially for a valued customer.

While we’re glad to hear your experience with our Jurupa Valley team was positive, we are very sorry for the confusion and inconvenience during the order process. We recognize there was some miscommunication that created unnecessary frustration. We should have handled this more clearly and carefully, and we take full responsibility.

We appreciate you bringing this to our attention, as it allows us to address the root cause and prevent it from happening again. Moving forward, we are taking steps to ensure your account is properly aligned, including assigning a dedicated point of contact so you can continue working with someone who knows your account well.

Your feedback is important to us, and we are committed to regaining your confidence. If there is anything further we can do to support you, please don’t hesitate to reach out. We hope to have the opportunity to better serve you in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 4 out of 5 stars

very easy to use

May 13, 2026
The Cary Company logo

Reply from The Cary Company

Hello Randy,

Thank you for taking the time to leave a review. We are constantly striving to be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Good Morning Dave,

We take pride in putting our customers first. Thank you for letting us be more than a supplier but a committed partner to your business success!

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 3 out of 5 stars

Order delivered ahead of scheduled delivery date

Order was placed with a required delivery date of Tuesday, 5/19. This date was confirmed on Cary sales order confirmation. Cary truck showed up on Thursday, 5/14.

May 14, 2026
The Cary Company logo

Reply from The Cary Company

Hello Robbie,

Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience and frustration you experienced with your recent order delivery. We understand how disruptive it can be when a delivery arrives earlier than expected, especially when you’ve planned around a confirmed date.

Regrettably, due to an error on our end, your requested delivery date was not properly aligned with the shipping timeline, causing the order to ship sooner than scheduled. This falls short of the standard The Cary Company strives for, and we are using your feedback to reinforce the importance of aligning order details across our internal teams and systems to help ensure future requests are handled as expected.

Should you have any further questions or concerns, please do not hesitate to contact our team at 630-629-6600. We look forward to providing a smoother experience moving forward.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Excellent customer service I was able…

Excellent customer service I was able to reach a real human being and the rep was exceptional

May 15, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Johnny,

I am elated to hear you had a great experience with Lacey! I will pass along your kind words. I am glad she was able to provide you with excellent customer service. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Best wholesale price for cosmetics…

Best wholesale price for cosmetics bottles. On-time delivery.

May 11, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Zawadi,

We take pride in putting our customers first. I am delighted to hear you appreciate our pricing and timely delivery. Thank you for letting us be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Good Morning John,

Thank you for taking the time to review. We appreciate your business and look forward to being a committed partner in your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great Communication!

Ashlee was great to work with! She answered all my questions. Super easy to deal with. Very satisfied and I will be back in the future.

May 14, 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Jesse,

I am ecstatic to hear you had a great experience with Ashlee! I will pass along your kind words to her. I am glad she was able to answer all your questions. We look forward to being more than a supplier but a committed business partner to your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Good Afternoon Susan,

Thank you for taking the time to review. I am elated to hear you had a great experience with our customer service team. We appreciate your business and look forward to being a committed partner in your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Super fast response to orders

Super fast response to orders, couldn't ask for better service.

May 13, 2026
The Cary Company logo

Reply from The Cary Company

Hello,

Thank you for letting us be more than a supplier but a committed partner to your business success. I am delighted to hear you received fast service from our team. We look forward to continuing to provide you with excellent products and service in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

My order was handled quickly.

My order was handled quickly.

May 13, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Jeff,

We take pride in putting our customers first. I am pleased to hear your order was taken care of in a timely manner. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

great response time.

great response time.

May 12, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Shirley,

Thank you for your support! I am glad to hear you had a great experience with us. We appreciate your business and look forward to being a committed partner in your success.

Thank you,

Morgan Markowicz
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

“Excellent online shopping experience

“Excellent online shopping experience. The website was easy to use, the ordering process was simple, and my package arrived on time. The product quality exceeded my expectations, and customer service responded quickly to my questions. I highly recommend this store and will definitely order again.”

January 22, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Jeomar,

Thank you for taking the time to leave a review. I am thrilled to hear you had a great experience all around. We look forward to continuing to provide you with excellent products and service in the future.

Thank you,

Morgan Markowicz
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 4 out of 5 stars

Website made things easy to search and…

Website made things easy to search and find what I needed.

May 12, 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon,

Thank you for taking the time to leave a review. I am glad to hear you were able to navigate our website with ease. We appreciate your business and look forward to being a committed partner in your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

There are many products that are…

There are many products that are avaliable from this company. I had a few questions, and the questions were answered quickly.
Thank you,
Ron

May 11, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Ronald,

We are constantly striving to be more than a supplier but a committed partner to your business success. I am pleased to hear your questions were answered quickly. We look forward to continuing to provide you with excellent products and service in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Customer service reps

Customer service reps, ease of payment and pricing all fantastic!

May 11, 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Mark,

We take pride in putting our customers first. I am glad to hear that you were pleased with our customer service, payment options, and prices. Thank you for letting us be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Good Morning John,

We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

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