cheesegeek Reviews 

577
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious, high-quality cheese products, often highlighting the excellent selection and generous portions. Many appreciate the reliable and efficient delivery service, noting orders are typically well-packaged and arrive on time. The company's service is frequently described as top-class, with quick responses and accommodating staff. However, some customers noted issues with the order process and delivery. A few experienced problems with couriers, particularly DHL, leading to delayed or failed deliveries. Others were dissatisfied with order accuracy, citing missing items, incorrect gift messages, or smaller than expected portions. Many acknowledged the company's prompt customer service in resolving these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the superb variety, great taste, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the delicious, superb, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and good... See more

Order

People report ambiguous experiences with order, with many expressing satisfaction and a desire to reorder due... See more

Service

Customers had positive experiences with service, often describing it as excellent, great, and top-class.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great cheese, great service, customer first. Excellent One star deducted for DHL leaving the parcel on the doorstep - even though we were in! Bad thing. All Cheesegeek’s careful work undone by an... See more

Company replied

Rated 5 out of 5 stars

Was a Christmas gift for my partner. He loved getting a mysterious box of cheese regularly. Cheese was always delivered on time and well insulated again the weather. All the cheeses we had were delici... See more

Company replied

Rated 5 out of 5 stars

Great cheese. Great service when the delivery Co failed to deliver ( said they’d tried but no one on the Ring Doorbell). Issue sorted v quickly and given cheese biscuits and cute tiny chutney to apolo... See more

Company replied

Rated 5 out of 5 stars

Bought cheese gifts as Christmas presents for friends. None of them received the Christmas message I included with the order, consequently they had no idea why/who from they arrived. Difficult to fin... See more

Company replied



Company details

  1. Cheese Shop

Written by the company

The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(577)

294 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Say Cheese!

Great cheese and great customer service! Thanks to Jen who was super responsive and great at handling my order!

April 1, 2026
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Reply from cheesegeek

Hi Sachin,

Aww, thanks so much for the kind words! 🫶

We really appreciate the lovely review. It's great to hear you're happy with the cheese and the service.

We hope to see you again for more cheesy adventures ✨

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars
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Reply from cheesegeek

Hello,

Thank you so much for the 5 stars! It's amazing to hear you enjoyed all the cheeses so much. Our selections are designed to showcase the very best in artisan cheese making, so it's always wonderful to hear when they're going down well.

We're glad you had such a positive experience and we hope to see you for another ☺️

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Brilliant company

Easy to contact and quick to reply to any issues, I had a problem with the delivery company and Cheesegeek followed up with the company twice, sending out another cheese box when the first delivery took too long.

March 30, 2026
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Reply from cheesegeek

Hi Karen,

Thanks so much for the kind review! Even though your delivery didn't go as smoothly as we would've hoped, we're very glad you felt the issues were dealt with promptly. Thank you for your understanding, and for the five stars - it's made our day!

We hope to see you again💛

Jen
Team cheesegeek 🤓

Rated 4 out of 5 stars

Good selection of premium cheese well…

Good selection of premium cheese well wrapped nice flavours

March 30, 2026
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Reply from cheesegeek

Hi John,

We really appreciate the kind review. It's great to hear you felt the cheese was well-wrapped, tasty and high quality - that's what we aim for!

If there's anything we could've done to make the experience a full five stars, we'd love to know. Please just drop us an email at hello@thecheesegeek.com with your feedback! 🙏

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Excellence continues !

Providers of the best artisan cheese 🧀; have only had superb cheese moments. Thank you.

April 9, 2026
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Reply from cheesegeek

Hi Leila,

Thank you so much for your kind review! We're so grateful 🙏

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars
cheesegeek logo

Reply from cheesegeek

Hi Gordon,

Thanks so much for the lovely review. We're so happy you're enjoying your subscription and that the cheeses are going down well each time. Your support means a lot!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Customer service has been excellent

Customer service has been excellent

March 25, 2026
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Reply from cheesegeek

Hi Karen,

Thank you so much for your kind review! We're delighted you feel the customer service has been worth 5 stars 🫶

We really do appreciate your support, and hope to see you again.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Well packaged

Well packaged. Good selection of cheese in good condition.

March 25, 2026
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Reply from cheesegeek

Hi Charles,

Thanks so much for the 5 stars! 🙌

We're so happy to hear the cheese arrived safely, and that you're pleased with the selection. Our Cheese Whisperers hand-cut, wrap and pack each wedge with care so it arrives at its peak freshness - it's great to know this comes through.

We hope to see you again soon for more cheesy delights!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Wonderful tasty British cheeses

Wonderful tasty British cheeses. Delivered when they said & kept me updated at every step. Lovely company to deal with

April 8, 2026
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Reply from cheesegeek

Hi Janice,

We're very grateful for your wonderful review! 🙏

Thank you so much for taking the time to share your thoughts - we're happy to hear the cheese is going down well, and over the moon that your experience with us has been lovely.

We hope to see you again for more delicious cheese!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Homage to the fromage !

I was sent this as a surprise gift. Delicious

March 25, 2026
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Reply from cheesegeek

Hello,

We're so happy to hear the surprise cheese has gone down well! 🙌

Thank you so much for the 5 stars, and for taking the time to share your feedback.

We hope to see you again for more deliciousness ✨

Jen
Team cheesegeek 🤓

Rated 4 out of 5 stars

Great cheese

Great cheese , delivery took 10 days and it was a day later than the tracking showed

April 8, 2026
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Reply from cheesegeek

Hi Mrs Artis,

Thanks so much for your review - we’re really glad to hear the cheese was enjoyed and we truly appreciate the 4 stars!

I’m very sorry for the confusion around the delivery timing. All orders placed on our site are scheduled for delivery using our date picker at checkout, and on this occasion we can see that 9th April was selected. This is why there was a gap between ordering on 1st April and delivery.

Our boxes are only ever in transit for under 48 hours to ensure everything arrives in the best possible condition.

That said, I’m really sorry that your delivery arrived a day later than expected - we completely understand the impact that can have, especially when it's for a special gift.

If anything ever looks unclear, please don’t hesitate to reach out - we’re always happy to help and make sure everything lines up exactly as you need. You can reach us at hello@thecheesegeek.com.

Thanks again for trusting us with your order, and we hope to deliver an even smoother experience next time 🧀

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great service and communication

Great service and communication. There was a delivery problem and you picked it up and dealt with it promptly. Have used you several times. Great value everytime.

April 2, 2026
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Reply from cheesegeek

Hi Susan,

Thanks so much - we're so pleased to read your review 🥳

We're very grateful for the lovely feedback, and glad to know you felt the delivery issues were handled well. We can't always prevent things from going awry, but we do always try our best to resolve them with care.

We really appreciate your understanding and patience, and we hope to see you again!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great cheese

Great cheese

March 19, 2026
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Reply from cheesegeek

Hi Kate,

Thanks so much for your review. We're really grateful for the 5 stars, and glad to hear you're enjoying your subscription!🌟

Many of the cheeses we include are award-winning, and all of them are specially selected to showcase the absolute best in artisan cheese making. It's always a joy to hear what our customers think, so thank you for sharing your feedback!

We hope your subscription continues to take you on a delicious cheesy adventure ✨

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Superb cheeses

Superb cheeses, some of which we had not heard of. Great service as always. Thank you.

April 1, 2026
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Reply from cheesegeek

Hi SG,

Thank you so much for your kind review - we’re delighted to hear you enjoyed the selection, including some cheeses you hadn’t come across before. That’s exactly what we love to do. I hope you've discovered some new favourites in there! 🧀

It’s also lovely to know the service was great as always - thank you for your continued support.

We hope to see you again soon.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Fantastic selection of cheeses

The company is a pleasure to deal with, very responsive and helpful. Not to mention all the delicious cheeses they have to offer. I'm enjoying my subscription and always look forward to my next delivery.

April 2, 2026
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Reply from cheesegeek

Hi Barbara,

Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that your subscription continues to bring you joy each time, and that you’ve felt well cared for by our customer team.

We really appreciate you sharing your kind words - thank you again for your support.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Lovely fresh cheese.

Lovely fresh cheese.

April 1, 2026
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Reply from cheesegeek

Hi Kay,

We really appreciate your lovely review - thank you so much for taking the time to share your thoughts, and we’re really happy to hear the cheese has been enjoyed.

All of our cheeses are freshly prepared to order by hand on the day of dispatch, to ensure they arrive with peak freshness.

We hope to see you again soon.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Nothing went wrong!

Nothing went wrong! I just missed the stars!

April 1, 2026
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Reply from cheesegeek

Hi Bill,

Thanks so much for taking the time to leave a review! We’re really glad to hear nothing went wrong 😊

If you have a moment, we’d love to know if there’s anything we could have done to make it a 5-star experience.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Excellent customer service & great…

Excellent customer service & great cheeses

April 1, 2026
cheesegeek logo

Reply from cheesegeek

Hi Richard,

Aw, thank you so much for the five stars and the lovely feedback.

So happy to hear you've felt well looked after, and - more importantly - that the cheeses are being enjoyed! 🎉

That's what we love to hear - thanks again for sharing your thoughts! We hope to see you again soon.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Amazing cheese

Amazing cheese ! I served it at a dinner party of discerning cheese lovers and it got wiped out !

March 31, 2026
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Reply from cheesegeek

Hi Yuva,

This is wonderful to hear - thank you so much for taking the time to leave your review!

Our geeks are passionate about showcasing the finest artisan cheeses, so it’s really lovely to know your cheese-loving friends enjoyed the selection.

We hope to see you again 💛

Jen
Team cheesegeek 🤓

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