cheesegeek Reviews 

578
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the deliciousness and high quality of the products, often noting the varied and excellent selection of cheeses. Many appreciate the friendly, responsive service and clear communication, alongside the reliable and well-packaged delivery that keeps items cool and fresh. However, some customers also noted issues with delivery, experiencing delays or parcels arriving late, sometimes due to courier problems. Additionally, a few reviewers mentioned problems with their orders, such as missing items, incorrect quantities, or gift messages not being included, leading to disappointment.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious and high-quality... See more

Quality

Customers consistently note positive experiences with quality, frequently describing the cheese as delicious,... See more

Delivery service

People report positive experiences with delivery service, often praising quick delivery, good packaging, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction and a... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great cheese, great service, customer first. Excellent One star deducted for DHL leaving the parcel on the doorstep - even though we were in! Bad thing. All Cheesegeek’s careful work undone by an... See more

Company replied

Rated 4 out of 5 stars

I ordered a gift pack of cheese for my son’s birthday. Unfortunately there was problem and it couldn’t be dispatched on the chosen day so he didn’t get it on the birthday. However Cheesegeek kept me w... See more

Company replied

Rated 5 out of 5 stars

Friendly and responsive service, and even better, wonderfully delicious cheese! I've given my wonderful in-laws a 3-monthly subscription and it's such a treat every time it comes round. Plenty to enjo... See more

Company replied

Rated 5 out of 5 stars

Was a Christmas gift for my partner. He loved getting a mysterious box of cheese regularly. Cheese was always delivered on time and well insulated again the weather. All the cheeses we had were delici... See more

Company replied



Company details

  1. Cheese Shop

Written by the company

The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(578)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really nice variety of cheese with lots…

Really nice variety of cheese with lots of different flavours - appealed to everybody.

January 20, 2026
cheesegeek logo

Reply from cheesegeek

Hi Sal,

Thanks so much for this - we love hearing that the selection hit the sweet spot for everyone! 🧀

That balance of flavours and styles is exactly what our geeks obsess over each month, so it’s lovely to know it landed well around the table.

Really appreciate you taking the time to leave a review, and hope we get to take your taste buds on another little adventure soon!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Fixed a delivery issue (that wasn’t their fault)

Delivery service messed up but Cheesegeek replaced the cheese and sent it out at a later date with an additional extra to make up for it. Great communication and customer service.

December 23, 2025
cheesegeek logo

Reply from cheesegeek

Hi Catherine,

Thank you so much for your understanding and for taking the time to leave this review. While we’re sorry the delivery didn’t go to plan initially, we’re really pleased we could put things right for you.

Looking after our customers is incredibly important to us, so it means a lot to hear that came across. Thank you again for your support - we hope you enjoyed the cheese and the extra treat! 💛

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Really love the brilliant customer…

Really love the brilliant customer service that is provided.
Any questions are replied to quickly & always very accommodating.
The Cheeses are all so gorgeous, really well packaged & a delight to eat!!
I will continue to recommend you to friends & family & everyone else!!
Thank you so very much.

January 14, 2026
cheesegeek logo

Reply from cheesegeek

Hello,

Aww, thank you so much for this wonderful review! We’re absolutely delighted to hear you’ve enjoyed both the cheese and the service - that really means a lot to us.

Our team genuinely loves what they do, from hand-wrapping each wedge with care to sharing the work of brilliant artisan cheesemakers, so it’s lovely to know that comes through.

Thank you for recommending us to friends and family and for spreading the cheesy love - we’re so grateful for your support and hope to delight you again very soon! 🧀💛

Jen
Team cheesegeek 🤓

Rated 1 out of 5 stars

Delivery was a day late

Delivery was a day late, got 2 of the same cheeses.

January 15, 2026
cheesegeek logo

Reply from cheesegeek

Hi Nikolas,

Thank you so much for your review.

We’re very sorry to hear that your delivery arrived later than expected and that the contents of your order were disappointing. We completely understand how frustrating this must have been, and we’re sorry for any disruption this caused to your plans.

We would always be very happy to help resolve any issues via hello@thecheesegeek.com, and we’ve now reached out to you directly to offer a resolution.

We’re truly sorry that this experience fell short and appreciate you taking the time to share your feedback. We hope we’ll have the opportunity to welcome you back for a much better experience in the future!

Jen
Team cheesegeek

Rated 5 out of 5 stars

Cheesegeek are a great company

Cheesegeek are a great company, they keep you informed when your cheese is packed and when delivery is , most importantly their cheese is wonderful.

January 14, 2026
cheesegeek logo

Reply from cheesegeek

Hi John,

Thanks so much for your kind words! Your review really means a lot to us. We're glad the updates were helpful, and even happier to hear you loved the cheese. Hope to see you again very soon! 🧀

Jen
Team cheesegeek 🤓

Rated 4 out of 5 stars

Very good friendly service and helpful.

Very good friendly service and helpful.

January 14, 2026
cheesegeek logo

Reply from cheesegeek

Hi Tom,

Thanks so much for your lovely review! We're so happy you've been pleased with the service.

If there's anything we could've done to make it a full five stars, our customer care team would love to hear your thoughts at hello@thecheesegeek.com.

We hope to see you again!

Jen
Team cheesegeek 🤓

Rated 3 out of 5 stars

Good cheese

Good cheese, expensive but impressive packaging. Quite tasty expensive ,partly due to delivery.

January 13, 2026
cheesegeek logo

Reply from cheesegeek

Hi Angela,

Thanks so much for sharing your thoughts! We're so happy to hear you enjoyed the cheese in your selection.

We completely understand that our boxes are a bit of a treat, and we always aim to make sure they feel worth the price. Each month our team curates some of the finest artisan cheeses available and hand-cuts them freshly to order.

We’re sorry this experience didn’t feel like a full five stars, and we’d love to know what we could do to make it one next time. It would be "grate" to hear from you - drop us a message at hello@thecheesegeek.com, if you're open to it! 🧀

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great quality product.

Great quality product quickly delivered in a fresh and wonderfully tasty package. Thank you for a fantastic service.

January 13, 2026
cheesegeek logo

Reply from cheesegeek

Hi Mrs Tomlinson,

Thank you so much - that really means a lot to us. We put a huge amount of care into sourcing small-batch British cheeses and packing them fresh, so we’re thrilled to hear everything arrived quickly and tasting its best. Hope to send more cheesy goodness your way soon 💛

Jen
Team cheesegeek 🤓

Rated 4 out of 5 stars

Well packed

Well packed , sent on time , didn't like one of the cheeses much - it was very bland - so 25% of the offer was not to my taste

January 13, 2026
cheesegeek logo

Reply from cheesegeek

Hi Caroline,

Thanks so much for sharing your kind feedback!

While we appreciate that everyone’s tastes are different, a bland experience is never what we want for our customers. We’ve reached out to you directly to offer a resolution.

We really appreciate you taking the time to leave a review, and hope to see you again!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great choice of cheeses ,in fine…

Great choice of cheeses ,in fine condition and delivered on time .

January 13, 2026
cheesegeek logo

Reply from cheesegeek

Hi Nichola,

Thank you! We’re so pleased you enjoyed the selection. We take great care to source seasonal British cheeses and pack them at peak condition for delivery day, so it’s lovely to hear everything arrived just as it should. Hope to see you again soon!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great quality

Great quality products in the mystery box and fast delivery as promised

January 13, 2026
cheesegeek logo

Reply from cheesegeek

Hi Carol,

Thank you so much for the five stars! 🌟

We’re delighted you enjoyed the Mystery Box - we love curating those surprise selections. We pack everything fresh and deliver fast so the cheeses arrive tasting their best.

Hope to surprise you again soon!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Cheesegeek

Interesting selection well wrapped and delivered on time

January 13, 2026
cheesegeek logo

Reply from cheesegeek

Hi Marian,

Thanks so much for the lovely review! We’re glad you enjoyed the selection. We take pride in sourcing small-batch, seasonal British cheeses and packing them carefully so they arrive in perfect condition. Hope to send more cheesy delights your way very soon.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

The best cheeses!

Never had a bad cheese and always a crowd pleaser :)

January 8, 2026
cheesegeek logo

Reply from cheesegeek

Hi Laura,

Thank you so much for your amazing review! We’re thrilled to hear that all of your deliveries have been so well received.

We only include cheeses at their seasonal best, carefully chosen by cheese obsessives, so we're really glad you've enjoyed them all.

We can’t wait to welcome you back for more cheesy adventures. Thank you again for the kind words!

Jen
Team cheesegeek 🤓

Rated 1 out of 5 stars

Delivery delayed

Delivery delayed and had to be reordered. Pretty sure this is not a Cheesegeek issue more a DHL problem. Still awaiting order, now expected tomorrow 14th January.

January 8, 2026
cheesegeek logo

Reply from cheesegeek

Hi Mr Jennings,

We’re really sorry for the experience you’ve had - this certainly isn’t the level of service we aim to provide.

Your original delivery was delayed beyond our usual timeframe, and while we arranged for a fresh replacement to be sent, we’ve since identified an internal processing error that meant the replacement was scheduled incorrectly. We completely understand how frustrating this must be.

We’re already in touch with you directly to put this right, including a partial refund and complimentary items with your rescheduled delivery, which is now due to arrive on 16th January.

Thank you for bringing this to our attention - we really do appreciate the feedback, and we’re very sorry again for the inconvenience caused.

Jen
Team cheesegeek

Rated 4 out of 5 stars

Fine cheese, delivery issue.

I placed two orders as gifts. One arrived as expected, but DHL didn't manage to deliver the second, failing to find the post-office registered address. Cheesegeek stepped in and promptly sent some fresh cheeses, and refunded me for the charcuterie section of the order (out of stock), so my recipient didn't quite receive all that they might have expected. Generally happy with Cheesegeek but unimpressed with DHL.

December 18, 2025
cheesegeek logo

Reply from cheesegeek

Hi James,

Thanks so much for taking the time to leave such a thoughtful review - we really appreciate it!

We’re glad you felt we handled the delivery issues well and that you were happy with the service, though we’re really disappointed the courier let us down on this occasion and that we didn’t have the charcuterie in stock.

We completely understand your frustration with the courier, and feedback like this helps us continue working closely with our delivery partners to improve reliability.

Thanks again for choosing cheesegeek, and for trusting us with your gifts - we hope to see you again for a smoother experience in the future!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Thank you!

Helpful and flexible with delivery over the Christmas period!

December 20, 2025
cheesegeek logo

Reply from cheesegeek

Hi Naomi,

Aww, thank you so much for the cheesy love!

We're thrilled to hear you've been pleased with the service, and that you felt it was worthy of five stars. 🌟

We care a lot about our community of curd nerds, it's great to hear that comes through. We hope to see you again!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great customer service

Great customer service, delicious cheese.

December 23, 2025
cheesegeek logo

Reply from cheesegeek

Hi Rob,

Thanks so much for the kind words! We love to hear from happy customers.

We work with talented small-scale producers to bring you the very best in artisan cheesemaking, so it's brie-lliant to hear the cheese selection was enjoyed.

We're really grateful for your review and hope to see you again!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

A Delightful Christmas Present

I received as a Christmas present a gift subscription to CheeseGeeks. I had a couple of questions and a request (no goats cheese - I'm allergic) and sent them a couple of emails which were responded to promptly (thanks Jen in Customer Services). Yesterday I received my first cheese box and it was delicious! The cheese was well packed with an ice bag and in addition they provide a booklet giving a brief background on each cheese provided. There is also a recommendation as to what best to drink / consume with the cheese which was very welcome. If the remaining cheese boxes are as good as this one was I may well look to continue my subscription after my gift expires.

January 9, 2026
Unprompted review
cheesegeek logo

Reply from cheesegeek

Hi Jonathan,

Thank you so much for your thoughtful review - it means a lot! 💛

We're so happy to hear you enjoyed your first delivery so much that you're considering extending your subscription already. That's "grate" news!

We're delighted you feel the experience was worth five stars. Thanks so much for taking the time to share your thoughts, and for your kind words.

We can't wait to hear what you think of your next delivery! ✨

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered exactly on time and I hear the selection was excellent! It was a Christmas gift for my sister.

December 21, 2025
cheesegeek logo

Reply from cheesegeek

Hi Victoria,

Thanks so much for choosing us!

We're thrilled to hear your sister was happy with the selection, and that you found the ordering and delivery process smooth.

We really appreciate the support, and hope to see you again!

Jen
Team cheesegeek 🤓

Rated 2 out of 5 stars

Nice cheese apparently but all 5 orders…

Nice cheese apparently but all 5 orders had the wrong Message on so none knew who sent the cheese

December 21, 2025
cheesegeek logo

Reply from cheesegeek

Hi Rachel,

Thank you for letting us know, and we’re really sorry about the mix-up with the messages - especially as these were gifts.

We’re glad to hear the cheese was enjoyed, but we completely understand how frustrating it must have been not knowing who they were from.

This isn’t what we’d expect from our service, and we’ll be in touch with you directly to sort this out properly. Thanks again for flagging it with us!

Jen
Team cheesegeek

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look