The CPAP Store Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional value, finding prices significantly lower than other sources for authentic, brand-name products. The ordering process is described as easy and straightforward, with a great selection of items readily available. Many people appreciate the fast and prompt delivery, often receiving their orders within a few days. The overall service is frequently praised as fantastic and exceptional, with helpful communication throughout the process. However, some customers also noted occasional issues with delivery, with a few instances where packages were misplaced or delayed by Canada Post.

What people talk about most

Price

Customers had positive experiences with price, consistently reporting that products were reasonably priced... See more

Product

Reviewers mention positive feedback about product, highlighting that products are reasonably priced, of... See more

Order

Customers consistently note positive experiences with order, highlighting that their orders arrived on time,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and fast... See more

Service

Consumers find service to be positive, with many describing it as high-quality, excellent, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with... See more

Rated 5 out of 5 stars

Was super easy to navigate the website and I was able to find the item to fix my problem. I became allergic to silicone but I found mon silicone nasal pillows for my mask. Fast delivery and these n... See more

Rated 5 out of 5 stars

The representative, Lynn, was very helpful, friendly and patient. Thanks, Lynn. Received Resmed Airsense 10, frame and accessories within 4 days of ordering. Love the quietness in the bedroom now!... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my 4th order from this store

This is my 4th order from this store. They have the best prices on cpap masks, machine, etc. The delivery was fast and right to door. Also the customer service dept. is really easy to talk to and very understanding of any problems you may have encountered. One time, one of my masks, was not suitable and it was worked out to my satisfaction.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great site for cpap items

The item was fairly priced, shipped quickly and i was sent emails quickly to tell me when the items was shipped, when it arrived etc, good website, i recommend:)

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

The best value, quality and customer service ever

I have purchased several different supplies for my cpap needs online from several different suppliers. But The CPAP STORE is by far the best I have done business with. I highly recommend them to anyone wanting to get great value and the best customer service one could ever expect. I have had sleep apnea now for 20 years so I have to make countless purchases.
I am also on oxygen due to having COPD and recently we had a power outage in the middle of the night that lasted 2 hours so I had no cpap to assist my breathing. I bought a cpap battery from THE CPAP STORE and it was the best purchase I have made. Very good quality battery and easy to use.
Absolutely a great product for a great price with the best customer service I could ever ask for.
Just today, I received a phone call from Becky at THE CPAP STORE and to my surprise and delight Becky told me that the amount of $350 that I paid for my CPAP battery was the regular price, and apparently I did not see the Promotional price of $210. So, Becky gave me a refund of $140 to my credit card. This way I got this great quality battery with all cables and charger included for the fantastic Promotional price of $210.
Now, what other company would ever do this for a customer. Absolutely amazing and deeply appreciated. I could hardly believe how great this company treats their customers.
I will purchase from THE CPAP STORE again, that is for sure. Thank you so very much!

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

FIRST PURCHASE AND I WILL BE BACK

I've been on CPAP for forty years. This business was recommended by my homecare nurse who also is a CPAP user. The pricing was the best I have encountered. I reside in Hamilton Ontario and my order arrived in 4 days. The ordering process, the price, the product and the fast delivery were all a *5*. I will continue to support this business.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with real quality

I purchased a full setup for my dreamstation 2, headgear elbow and cushion for a third of the price as my local sleep clinic and it was authentic ResMed airtight no leaks very easy company to deal with will definitely purchase again. In the past I have been buying knock off stuff online to save money and every time I do the elbows leak and I'm not getting a good sleep it is very refreshing to do with this company as they have 100% quality products

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent courteous customer service and fast shipping. Could use better packaging.

Shopping at The CPAP Store has been a great experience for me. I've been relying on them for a couple of years now for various CPAP supplies.

Their prices are a lot lower than some local resellers in Ottawa, sometimes less than half. And they're the exact products from reputable manufacturers. Their catalogue is very complete and I like that they sell other accessories.

I recently purchased a BiLevel CPAP machine from them. And they courteously sent an email before processing the order. They wanted to ensure that I was getting the right type of BiLevel CPAP machine by asking for documentation and confirming the type of machine I needed.

The shipment was fast; they shipped as soon as they got my confirmation. It took two business days to arrive in the mail, which was very quick. Their offices are in Canada, unlike other suppliers that claim to be Canadian but run their business from the US.

My only qualm is that they ship masks in a regular padded envelope rather than a box. These are very fragile. And the postmen tend to just squeeze the parcel into the mailbox, potentially damaging the product.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Order of CPAP masks

We ordered CPAP masks. Really good prices and very responsive customer service. Delivery was prompt as well - we are delighted customers!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I found a Canadian company to get my…

I found a Canadian company to get my CPAP supplies and was so excited to place my first order.
Great experience, product arrived very fast and was exactly the same as what I expected. Would and will definitely order from this Canadian company again.❤️

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

price was much better

The price was much better than what I have been enduring. The service was very fast and complete I will be using The CPAP Store again for my supplies.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Order of cpap

Easy ordering. Great pricing and fast shipping by Canada post

Thank you for an outlet company that gives a better and less costly for cpap.

January 31, 2026
Unprompted review

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