My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contact info
5433 152 St #103, V3S 5A5, Surrey, Canada
- +1 888-965-7655
- info@thecpapstore.ca
- thecpapstore.ca
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ResMed AirSense 10 at The CPAP Store
After 10 years, I finally decided it was time to replace my ResMed AirSense 10 Elite. Shopping online, I realized that The CPAP Store offered a ResMed AirSense 10 with AutoSet and ClimateLineAir hose at less than 50% the price my local clinic quoted. My order was placed easily online with The CPAP Store and it arrived correctly and quickly, and the new machine is fantastic. This is the second time I have shopped at The CPAP Store, and both transactions were conducted in a highly satisfactory manner. They have made a lifelong customer of me.
Keith
Excellent!
Quick and easy.
Even when I goofed on my details, they responded and remediated quickly
Evidently very customer-focused
I was looking for a micro CPAP set up…
I was looking for a micro CPAP set up and power system from remote wilderness trips. The store had exactly the right bundles I needed, everything shipped promptly. One item was missing from my shipment and staff corrected the problem immediately. Hassle free shopping! Thank you.
Shipping was outstanding!!!
Good price and fast delivery
The price is good and the delivery was quick thru canada post.
Website is very user friendly
Website is very user friendly. Selection and availability of stock is great. Items are shipped promptly. All the best brands are available. Have recommended this site to friends and family.
We ordered a part for my wife’s oxygen…
We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with Canada Post shipping and the part did not arrive. We tried to work with Canada Post to find it but to no avail. We contacted the CPAP store again and they sent another part out priority post at no extra cost and we received it the next day. Sincere thanks for your excellent customer service. We would not hesitate to order from you again.
Didn’t want to pay 246% more for CPAP machine
My Alberta respiratory therapist wanted $2500 for my machine. I found the identical machine and hose at this store for $1017. However, my RT dropped me as a client immediately when I bought my own machine.
CPAP Mask
was received really fast even considering that was sent by Canada Post.
Lots of great prices
Lots of great promotions, easy site, fast delivery. And, it’s Canadian!
Can’t beat this!
Excellent and informed customer service. Rapid shipping. Unbeatable prices compared to my local store. At least 60% cheaper.
The CPAP Store has great service!
Good price, good delivery and great service. They really work with you and response
Excellent service and knowledgeable staff!
The CPAP Store had posted a reel on Facebook which enabled me to send a message and ask questions. There are a lot of variables when purchasing a CPAP and supplies. They responded quickly and offered good advice on what my choices were. This is a great company!!!
Should have bought these years ago
Was super easy to navigate the website and I was able to find the item to fix my problem. I became allergic to silicone but I found mon silicone nasal pillows for my mask. Fast delivery and these new nasal pillows are amazing. Thank you so much guys. Very happy.
My Airsense 11 order received on time…
My Airsense 11 order received on time and undamaged. Easy setup by following CPAP store video. Order came with an extra pillow which I did not expect. Highly recommend using CPAP store.
Recommended provider
During a hospital stay my water reservoir and primary hose were damaged. None of the local sellers had any stock and one that claimed they did sent me the wrong reservoir. Twice. I found The CPAP Store online. Everything in stock, very fair pricing and reasonable cost for delivery. Ordered and received ship notification the next day. Arrived in two days although Canada Post misplaced it on delivery but I have everything now. All working perfectly. I will definitely use this company again because those reservoirs are pretty poorly made and hoses tear at the joints from time to time. A great service provider
I am very pleased with my CPAP mask…
I am very pleased with my CPAP mask order. My numbers have decreased significantly in the last couple of days. Tristian was very helpful with selecting a mask that fit my needs. The product arrived quickly and I was able to use the mask right away. Easy set up and I had a wonderful sleep. I will definitely order again in the future.
The products are priced right!
Able to provide my original mask!
The website was easy to navigate.
They had the mask that I have always used for the last 25 years!
Local companies could not supply and I did not want to have to get used to a different mask.
Thank you CPAP STORE!
Worse quality already started leaking
Worse quality already started leaking

Reply from The CPAP Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







