The CPAP Store Reviews 

249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than local alternatives. Many people highlight the excellent quality of the products, noting they are genuine and perform as expected. Reviewers frequently commend the efficient ordering process, the helpfulness of the staff, and the quick, reliable service, making the overall experience smooth and professional. The delivery service is also widely appreciated for its speed, with many orders arriving faster than anticipated and well-packaged. However, some customers also noted occasional issues with delivery, specifically mentioning instances where Canada Post misplaced items or deliveries experienced significant problems.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding them to be amazing and much lower than... See more

Product

Consumers find product to be positive, often praising the quality, authenticity, and competitive pricing of... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of placing orders and the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting the speed and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with... See more

Rated 5 out of 5 stars

I recently purchased an AirMini and AirSense 11 bundle from The CPAP Store and could not be happier. Their prices were the best I found anywhere and there were no surprise charges at checkout. Deb... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(249)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ResMed AirSense 10 at The CPAP Store

After 10 years, I finally decided it was time to replace my ResMed AirSense 10 Elite. Shopping online, I realized that The CPAP Store offered a ResMed AirSense 10 with AutoSet and ClimateLineAir hose at less than 50% the price my local clinic quoted. My order was placed easily online with The CPAP Store and it arrived correctly and quickly, and the new machine is fantastic. This is the second time I have shopped at The CPAP Store, and both transactions were conducted in a highly satisfactory manner. They have made a lifelong customer of me.
Keith

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Quick and easy.

Even when I goofed on my details, they responded and remediated quickly

Evidently very customer-focused

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a micro CPAP set up…

I was looking for a micro CPAP set up and power system from remote wilderness trips. The store had exactly the right bundles I needed, everything shipped promptly. One item was missing from my shipment and staff corrected the problem immediately. Hassle free shopping! Thank you.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Website is very user friendly

Website is very user friendly. Selection and availability of stock is great. Items are shipped promptly. All the best brands are available. Have recommended this site to friends and family.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a part for my wife’s oxygen…

We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with Canada Post shipping and the part did not arrive. We tried to work with Canada Post to find it but to no avail. We contacted the CPAP store again and they sent another part out priority post at no extra cost and we received it the next day. Sincere thanks for your excellent customer service. We would not hesitate to order from you again.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t beat this!

Excellent and informed customer service. Rapid shipping. Unbeatable prices compared to my local store. At least 60% cheaper.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and knowledgeable staff!

The CPAP Store had posted a reel on Facebook which enabled me to send a message and ask questions. There are a lot of variables when purchasing a CPAP and supplies. They responded quickly and offered good advice on what my choices were. This is a great company!!!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Should have bought these years ago

Was super easy to navigate the website and I was able to find the item to fix my problem. I became allergic to silicone but I found mon silicone nasal pillows for my mask. Fast delivery and these new nasal pillows are amazing. Thank you so much guys. Very happy.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended provider

During a hospital stay my water reservoir and primary hose were damaged. None of the local sellers had any stock and one that claimed they did sent me the wrong reservoir. Twice. I found The CPAP Store online. Everything in stock, very fair pricing and reasonable cost for delivery. Ordered and received ship notification the next day. Arrived in two days although Canada Post misplaced it on delivery but I have everything now. All working perfectly. I will definitely use this company again because those reservoirs are pretty poorly made and hoses tear at the joints from time to time. A great service provider

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my CPAP mask…

I am very pleased with my CPAP mask order. My numbers have decreased significantly in the last couple of days. Tristian was very helpful with selecting a mask that fit my needs. The product arrived quickly and I was able to use the mask right away. Easy set up and I had a wonderful sleep. I will definitely order again in the future.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Able to provide my original mask!

The website was easy to navigate.
They had the mask that I have always used for the last 25 years!
Local companies could not supply and I did not want to have to get used to a different mask.
Thank you CPAP STORE!

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Worse quality already started leaking

Worse quality already started leaking

January 1, 2026
Unprompted review
The CPAP Store logo

Reply from The CPAP Store

Hi Raees,

Thank you for your feedback!

We strictly stock genuine products from the leading CPAP manufacturers such as ResMed, Fisher & Paykel, and Philips Respironics. As a retailer, we ensure you receive authentic equipment, though we do not have direct control over the manufacturing production of these brands.

Most of our products are covered by a 90-day manufacturer warranty for defects. Please email our team at info@thecpapstore.ca so we can look into your order and determine if this can be replaced for you under warranty.

Warm Regards,
The CPAP Store

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