I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
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Reviews shaping this summary
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Arrived before the time it should have been delivered, unfortunately one of the items was damaged. Sent an email with photo, within 2 days a free replacement was delivered. Excellent customer service.... See more
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
257 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The Crock Ltd
Dear Pat
Many thanks for your review, we do aim to get orders out same day
Kind regards
Clare
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Reply from The Crock Ltd
Dear Robert
Many thanks for your review, we appricate your order and feed back, be it a small or large order.
Thanks again for a great review.
Clare
Easy booking on Website and really…
Easy booking on Website and really efficient and timely delivery - Thank you
December 19, 2022
Reply from The Crock Ltd
Dear Charles
Many thanks for your review, I am so pleased you found our website easy to order from and we do try and get orders out on the same day.
thanks again
Clare
Reply from The Crock Ltd
Dear Rob
many thanks for your review, we try to pack everything as well as possible, glad it arrived quickly
Kind regards
Clare
Quality excellent as was the prompt…
Quality excellent as was the prompt delivery. Would not hesitate to recommend this company.
December 10, 2022
Reply from The Crock Ltd
Dear Liza
Many thanks for your great review, we try to get our orders out same day and delighted your were pleased.
Warmest wishes
Clare
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Fab company
Order was easy to place on website and a very polite lady rang to see what colour dish brush I would like. Goods arrived on time with a very informative leaflet about the shop. Great experience all round thank you.
October 31, 2022
Reply from The Crock Ltd
Hi Judith. Thank you for taking time to give us a review. We are happy that you liked your blue dish brushes - we all use them ourselves and they are great !
Kind regards,
Ella.
Quick reliable delivery and well packed
November 3, 2022
Reply from The Crock Ltd
Hi Jg,
We are so pleased that your order arrived with you quickly. Thanks for taking the time to leave us a review !
Warm regards,
Ella.
Excellent service
Wanted a particular utensil which was widely available once but which is now hard to come by. The Crock had exactly what I wanted. The order was processed the same day and despatched the next.
October 18, 2022
Reply from The Crock Ltd
Hi Maz.
We are pleased that we had the product that you were looking for ! A lot of great products are being discontinued by suppliers and we are always on the look our for replacements so our customers can still get exactly what they want. Your kind review is greatly appreciated.
Many thanks,
Ella.
The items were well packed and promptly…
The items were well packed and promptly delivered
I really love these lidded salt and pepper pots
Your price was easily the best
October 22, 2022
Reply from The Crock Ltd
Dear April,
Thank you for taking the time to leave us a review.
We are so pleased that you are happy with your pots and that our price was good. We always try and keep our prices as competable as possible and your kind feedback is a reflection of this :)
Regards,
Ella.
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The place that has everything
For Stow residents, as well as those from further afield (and tourists), The Crock is an incredibly useful source for almost everything to do with houseware. Setting up house just round the corner, I'm in there four or five times a week, and the super-helpful staff always guide me to what I need. I love this place. I'd write more, but I need to pop round there now to get some keys cut...
October 11, 2022
Unprompted review
Reply from The Crock Ltd
Hi Rupert. Thank you for such a kind review ! Myself and the team love seeing you and Ollie !
Many thanks,
Ella.
What a great find
What a great find! Fast delivery and nice product. Very well packed.They even included some sweets and a nice handwritten note.
Thank you x
September 8, 2022
Reply from The Crock Ltd
Good afternoon Sian.
We are pleased that your mugs arrived to you safely and in good time. If there is anything else that we can help with in the future please do not hesitate to get in touch.
Warmest regards,
Ella.
I had a great experience in the Crock…
I had a great experience in the Crock Shop, made my purchase, and left Stow for Cornwall. I regretted not purchasing some aprons, emailed the store, and had them shipped to my workplace in the USA. The customer service was outstanding, communication was excellent, I am delighted. Thank you James and team!
August 31, 2022
Reply from The Crock Ltd
Dear Mark.
Many thanks for your great review. We are so happy that your purchases arrived to your address in the States so quickly, We also loved the photo of the apron modelling ! It was a pleasure meeting you.
Kind wishes,
Ella.
Excellent prompt service
Excellent prompt service. I was contacted by the store to ask which colours I would like. Would recommend.
August 22, 2022
Reply from The Crock Ltd
Dear Wendy.
Many thanks for taking the time to leave us such great feedback.
We are glad that you received the colours that you wanted. We always try and get in contact with our customers when there is a choice of colours or patterns etc.
Kindest regards,
Ella.
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A shop with everything you require in the kitchen.
A wonderful experience shopping with this shop. Items packed beautifully and a lovely sweet note. Thank you
August 16, 2022
Reply from The Crock Ltd
Dear Nicole.
Many thanks for your kind review. All feedback is greatly appreciated. We are over the moon that your items were packed well and that you had a good shopping experience with us !
Kindest regards,
Ella.
I bought a couple of their scourers…
I bought a couple of their scourers whilst on holiday last September and loved them! So I went on line and ordered 4 more this year…they are brilliant!
Excellent online service 😊
July 25, 2022
Reply from The Crock Ltd
Goo afternoon Mrs Hawes.
Firstly thank you for taking the time to leave us a 5 star review. Secondly, we are pleased that you love our Crock Scrubbies just as much as we do ! We have been selling them for many years now and they are absolutely fantastic. They should hopefully keep you going for another year or so. Remember when they start to ware they are great to use in pots as drainage !
We welcome your business in the future.
Many thanks,
Ella.
Prompt and excellent service.
July 15, 2022
Reply from The Crock Ltd
Dear Merleen,
Many thanks for taking time to leave us a 5 star review. We are pleased that you are happy with our service and that delivery was prompt.
Many thanks,
Ella.
Fantastic online service
Fantastic online service, very happy with the product. Excellent helpful customer service to ensure our order arrived in time. Thank you.
June 6, 2022
Reply from The Crock Ltd
Good afternoon Ryan,
Thank you for taking the time to leave such a kind review. We always try and source the best possible products to sell to our customers and your review reflects this.
I shall pass on the positive feedback about our customer service to the team.
Have a great day.
Ella.
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Reply from The Crock Ltd
Dear Clare.
Thank you for taking the time to leave us such a kind review. We are pleased that you liked the note- we try and make every delivery as personal as possible.
Many thanks,
Ella.
A very good experience
The Crock Shop went above and beyond to get me the sink hole brush that I wanted. Very efficient and pleasant to deal with. It was a good experience. I would recommend them without hesitation.
March 16, 2022
Reply from The Crock Ltd
Good afternoon Simon.
We are pleased that you are happy with the purchase of your sink brush. We pride ourselves on our customer service here at The Crock and we are delighted that you had a good experience with us. Your kind feedback means a lot to myself and the whole team.
Best wishes,
Ella.
Ordered and delivered within 24 hours
Ordered and delivered within 24 hours.
Handwritten thank you note on the invoice…..a nice personal touch.
March 9, 2022
Reply from The Crock Ltd
Dear Mrs H.
We are pleased that your parcel was delivered so promptly. We always try and get any orders out to our customers as soon as possible so it is great to hear good feedback.
Warm regards,
Ella.
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